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The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I love Dhgate, serious site and always happy with my purchases anyway for now! I highly recommend this site!
I like to make purchases through this application, since the sellers most of the times if they comply, seldom and had a problem and these have been resolved, I appreciate the customer services.
Hi laura,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
SCAM! I waited 7 weeks for my order only to find out it was a scam. The order was never even shipped and they gave my a fake tracking number. And then customer service told me to wait 10-15 days to check for a refund. They were trying to hold me off for a couple more weeks so I can't dispute the charge on my credit card!
Hi Kelly,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Para mi uno de los mejores vendedores de esta pagina ya que siempre estuvo al tanto de un problema que tuve muchas graciasss
Hi Maurisio,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I was reading the reviews on your site (sitejabber) and am nonplussed at all the bad reviews. I have dealt with dh gate for almost two years and have never been ripped off by any of their suppliers. I guess all it takes is to look at the bonafides of a company and go with your gut feeling. I have many great dealings with this company and give credit where credits due
Hi Brian,
Thanks for your feedback. We appreciate your continued patronage on our website and we'd like to give you a $10 coupon for the inconvenience this issue had caused you.
Please check for the coupon updates after 48 working hours.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I have absolutely nothing bad to say about DHgate, quick shipping from China to Canada via e-packet, with full tracking info, and a great quality product.
Hi Nolan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I heard for DH Gate from a youtuber. I head that it's a safe solution for online shopping. And tbey weren't wrong. I bought two knives (I am a knife person) and everything went smooth and withouth any problems. All in all great customer service. Always taking care of their costumers.
Hi Danilo,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Returned item was suppose to be paid back by seller and they never did. All they did was block me from messaging and purchasing any else. Very unprofessional. Im out 21.21 now and have nothing. Im a good customer too, bought lots of stuff from DH gate and this is how Im treated.
Hi Jason,
Please contact us through our live chat and send us a photo of the shipping label and shipping receipt so we can have this forwarded to our Resolution Center so they can process this for you.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Great quality watches, make an excellent Xmas present, delivery was about 18 days and the retailer was very helpful with answering questions.
I have recently bought 2 vintage hockey jerseys through dhgate and am thrilled with my purchase, these are great quality sweaters at quarter of the price in canada! I will be ordering more in the near future. No more ebay or amazon for me.
W always have a wonderful experience when I shop on Dhgate and the support staff is excellent at answering questions and fixing problems I usually order off this site a couple of times of month and Im so in love with the app it makes me shopping experience so much better
Had to pay customs on everything I bought eventhough it said « free shipping ». Other sites put it in their advertized prices so that you know what you will end up paying. I feel ripped off. Wont order there again.
Hi Julie,
Customs fees are not paid when the item is for free shipping, free shipping means that the postage for the courier is for free. It's the seller who's going to pay for it, but the customs fees are charged in your country and is your responsibility. We've indicated this in the order update that you may be charged for customs fees which is beyond our control.
You as a buyer should be aware of this before buying items abroad, we suggest that you communicate with your customs office to get the complete details regarding the customs regulations in your country.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I used to buy through Aliexpress, but since I discovered DHgate it is my favorite eCommerce site. Best products, best prices and best personal attention.
Hi Felix,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
there are some sellers who do not keep their word, they say that the product will arrive in a while and then it takes double or triple days to arrive, so I do not see it as serious
Hi Vicente,
Thanks for your feedback. We are not tolerating this kind of behavior from our sellers, you may file a dispute for a full refund if the item is not delivered on the delivery deadline set for each order.
For this order, the delivery deadline is on 2017-12-15. It's great to know that you've already filed a dispute.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I've Been buying with DhGate for a couple of years now and I have had mostly good experiences with them. You have to buy from recommended sellers and top sellers if you want to avoid being dissapointed. Once you build a relationship with the seller, you can negotiate prices and terms with them. I will be shopping with dHgate for the long run.
Hi Kevin,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Have been using Dhgate for over a year, for people new to this research your buyer ensure they have good and reputable service, also when you order i recommend buying only if they offer DHL shipping. You should always receive your items within a week if you use this. This site is really meant for WHOLESALE purchases.
So where should i start, first of all, I ordered a pair of shoes around 3 or 4 months ago, they showed up as undelivered, i messaged the seller and he just made me wait another month for them. I then messaged DH GATE and they just said they would message the seller to make him respond to my messages, thatS right just make him respond but not resolve the situation, I finally got a refund after waiting another month. I decided i had enough because everything I bought on the site turned out to be broken ripped or wrong size. I had around 50 dollars on my account which i decided to withdraw. A WEEK LATER I LOOKED AT MY BANK ACCOUNT AND I HAD ONLY RECEIVED 18 DOLLARS, FROM 50 DOLLARS I WAS SCAMMED OUT 32 FOR SO-CALLED TAX CHARGE, i had bought another thing around 2 months ago, today i realized that it turned out undelivered and the seller was just waiting for the money to be released to him, he had even stopped replying to me. THIS COMPANY IS AN ABSOLUTE SCAM, JUST STAY AWAY.
Go to sites like banggood, aliexpress, gearbest, i have never had a problem with them
Hi Mohammad,
For order 340803291, this was already refunded. For order 342366168, the payment was released because the shipment shows to be delivered and you were not able to submit a claim from your post showing that your order was not delivered. And for order 340803290, this was already refunded as well.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Received a completely faulty item from a seller. I created a dispute and uploaded all the necessary evidence - but only got a PARTIAL refund.
DHGATE refused to let me return the item for a FULL refund, because they said they had 'messaged me and if i didn't reply it meant i was happy with the partial refund' - but when i go to my messages NOTHING IS THERE.
LIARS. SCAMS. Will STEAL YOUR MONEY
Hi Heidi,
We checked that a partial refund was processed for your order because you were not able to provide a valid evidence to prove your claim on the dispute.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
The quality of the items i had recieved are good, but the shipping takes quite a bit of time. I had ordered shoes and they were just as described, except for one tiny unnoticable detail. Overall, great quality.
Great prices, nice sellers and the shippingtime isn't bad either. The one time I had a problem with a product it got solved quickly.
Hi Kirsten,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!
Hi Sylvie,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com