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Julie L.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Shopping

Member since January 2017

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2 Reviews by Julie

I bought two shirts from this company. They sent me one that was small instead of the large I had ordered and the other one was stained and ripped. After many e-mails to ask for a refund, they suggested that I give the items to a friend (?!) When I wrote back to ask again for a full refund because I didn't get what I paid for, they offered me a 3$ refund (!!). If I wanted to send back the items for them to evaluate my request, I had to pay for shipment. They reminded me that it was very expensive and that if anything went wrong with customs, I would be responsible...

So long story short, this company is a fraud. They send you any item, wrong size, broken, not at all looking like the one on the picture, but who cares, they've got your money and there's nothing you can do about it. Basically, they steal your money sending you rubbish! AVOID!!!!
Had to pay customs on everything I bought eventhough it said « free shipping ». Other sites put it in their advertized prices so that you know what you will end up paying. I feel ripped off. Wont order there again.
DHgate C. – DHgate Rep
Hi Julie,

Customs fees are not paid when the item is for free shipping, free shipping means that the postage for the courier is for free. It's the seller who's going to pay for it, but the customs fees are charged in your country and is your responsibility. We've indicated this in the order update that you may be charged for customs fees which is beyond our control.

You as a buyer should be aware of this before buying items abroad, we suggest that you communicate with your customs office to get the complete details regarding the customs regulations in your country.

If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page:

DHgate Customer Service

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Julie L.'s review of DHgate earned 2 Very Helpful votes

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