On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered 150 3X3 silver polishing cloths and 3 were delivered! Could not request a refund because the refund reply send buttonwas 'greyed' out and inoperable. Disputed the $37.02 charge (who in the world would pay $37.02 for 3,3X3 silver polishing cloths?) with American Express. DHgate sent illegible documents showing they did deliver the 3 items! What a complete ripoff! Buyer beware!
I ordered some Black Jordan Super. FLY shoes ordering was quick and easy the seller even had a gallery of shoes i could view from his link.
The order took just over a week to arrive and the shoes were perfect.
I would recommend DHgate to anyone the sellers are very good.
Hi Lee,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This is a nightmare if you receive something that is not suitable. You get blackmailed into giving a five star review so you can receive a partial refund for a dress that is the wrong color. I am still waiting for the seller to refund me. It has taught me not to take any notice of the sellers ratings if this is how they operate.
Hi Andrea,
We understand your side on this issue, at the same time, we will be needing the seller's confirmation for a refund since this order is already closed. Please continue communicating with the seller and reach an agreement for a resolution on this issue. Please contact us once the seller sends you a message stating the exact refund amount they're willing to give you.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Great experience buying with them, I love it! Surely I will use this website to buy more items adn things, is amazing when you have a website to trust.
Hi Valentin,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The reason I am so fuming angry is because one of the sellers I purchased from changed the order on me, yet charged the same for far less product. What I ordered were socks priced by the dozen. Instead of sending me the 48pairs of socks I ordered, they sent me 4 pair and charged me the same price. My invoice still reflects the price for 4 dozen not 4 pair. Its not a lot of money but I am so angry at the deceit. The other items are charms on a necklace. They only sent the charms no necklace. And now there is one last item that I have never received, yet they have charged me. In order to request a refund you have to upload a photo of what you have received. No matter what browser I use, their platform will not allow me to upload the photos and without the photos you can not request a refund. I have emailed and messaged them many times. During the messaging I figured out I could actually upload the photos to the messaging but they refused to help me that way. It's absolutely ridiculous that they have no way to resolve issues reasonably. Now they keep sending me messages of the same thing to do over and over again which I have already done. Just ticking me off even more...
After ordering several times and patiently waiting for my orders, two came in that were not as discribed. After a dozen times or more of trying to communicate with them to only be ignored, I no longer trust this company and will never order from them again. Buyer beware.
Great prices excellent selection of pretty much everything free shipping on most everything, rarely disappointed with my purchases, better then goin to a shopping mall and paying much more
Hi Aaron,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I love this website and I recommend it to everybody! I already bought several pairs of shoes and I will continue to buy from DHGATE!
I have purchased from here many times with no issues and great product, it has been over a year since my last purchase but with this purchase I just made, my credit card info was stolen and over $1300 in charges were made. This is the end for me
Hi Laurie,
Please communicate with your bank since there were no payments made under your account with this amount. Your most recent order was for $23.72USD.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Todos os itens que comprei chegaram tudo em ordem, sem problemas. Vendedores confiáveis, o tempo de chegada que e longo, isto ocorre devido a legislação brasileira
Hi Edson,
We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Lots of amazing products, nice watches and audio.
Dont like to wait long but its worth it in the end
Hi Leroy,
Thank you for choosing DHgate as your shopping destination! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Got a great watch, fine quality and fast shipping. Will buy more at DHgate <3 There's so much I will have and not expensive
Hi Patricia,
We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Constantly I buy watch. I like the website. Always give good service and qualitative goods. Have once sent hours with marriage and right there have replaced them
Hi Dmitry,
Thank you for choosing DHgate as your shopping destination! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Phenomenal site for certain products, have never had issues, and the stuff is good quality, found customer service fine. Will shop here regularly
Hi Chris,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Gyorsan megérkezett és jó minőségű... :)
Hi Istvan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Purchased an NFL and soccer jersey. Both in great quality at an affordable price. Highly recommend. All arrived in a fair amount of time as well. Website is easy to navigate and has a wide variety of items to look through.
Hi Nick,
Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
It has now been six weeks since I tried to return a dress I ordered which arrived two sizes too small. After three weeks of dispute negation finally agreed it was wrong size and would refund. They asked me to post the dress back which cost me £16 which they agreed to pay. I provided tracker details and its now been two days and silence. Sooooo frustrating, I wish I never came across this site. Keep away the reviews cannot be real.
Hi Jo,
We checked your order and you have already opened a dispute but there are no agreements reached yet from the proposal you have submitted. Please request for DHgate Mediation so this can be handled by our Resolution Center.
1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Be careful on this site. Some sellers don't care about you at all. The products are fake and can cause you trouble with customs. Customer service is okay but some of the representatives are rude and are not helpful. Remember that you're buying illegally made items from criminals. This is the absolute truth about this. If you understand this, then just imagine that anything can happen.
Amazing product, shipping took a little bit too long because of the national holiday in China, but quality was really good, and it was totally worth it to wait an extra time. The only negative thing I would point out, the sneakers smelled like glue first two days, but then everything was just perfect. I'm very satisfied.
Hi Denis,
We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
Product was good, but they froze my account. For over a week i have been doing every thig safetycenter has ask. With no results. My bank said no problem on their end. I hate to use Alibaba but they will not unfreeze my account. Safetycenter changes the requirments every email they change the requirments
Hi Leo,
If you have not received a response from our safety center about your credit card complaints, please send us a screenshot of your email to our safety center so we can make a follow up for you.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Excelent choice
Very good seller
I recomend you to buy from this seller
Recived in shortest time all recomendations
Hi Teodorovic,
Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Electronics Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janie,
We checked that you have filed a charge back with your order instead of opening a dispute. In this case, DHgate is not able to handle this. Please communicate with your bank for updates on your case. We do not have rights to the arbitration when you file a credit card dispute.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com