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Vila S.

Contributor Level

Total Points
83

1 Review by Vila

  • DHgate

12/10/17

People, stay away from this trick! This company stole my money, no items, no money, just a lie from invisible customer service.We try to use "option" add money to my DH Gate account via bank transfer from Europe. Was done, 10 days was wasted, everyday we try to speak with DH Gate,-nothing. Ok, we are ask SWIFT confirmation from our bank and from bank of DH Gate. Everything is good, money already appear at DH Gate bank account 1 week ago! Once again, customer service, when our money? Answer: please waiting for more time we have a problems. What? Look around! 2017 is here! Swift confirmation from your bank is here! U dont have a problems! Our payment already at your bank account! Our items already was sold out! You still lie something? Who wants to buy problems from China? Until today: No money back-no items, no answers

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DHgate C. – DHgate Rep

Hi Vila,

We apologize for the inconvenience you have experienced. For your concern, we understand that you want to have your payment confirmed right away. At the same time, since it is an international transfer, it would really take time to be transferred and confirmed.

Our team has already forwarded this to our Payment team however, they have informed us that your payment has not reached our bank. Please contact your bank and request for a bank slip that shows that they have already sent your payment to us. That way, we can have it checked with our bank as well.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sam
Customer Service Center
DHgate.com

Vila Has Earned 3 Votes

Vila S.'s review of DHgate earned 3 Very Helpful votes

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