Anstice M.

Received an email from DHG shortly after leaving this review. I was promised a refund within a week. More than a week has gone by and, no surprise, no refund.

Integrity matters. Yet, DHG creates problems for buyers by not holding its vendors to the established terms of a purchase, then just keeps 'shining' them on with lies. I guess they imagine that unhappy buyers will get tired and walk away empty-handed.

How problems are handled speaks loudly as to an organizations commitment. This one clearly has committed itself heavily toward its vendors - even when they act in bad faith.

So, I have nothing - no matter what contrary assertions are made by DHG - and I paid $160 for nothing except unending frustration. This was a 'test' order in anticipation of a much larger order. Obviously, it was a good thing that I completed this test run. It was, thanks to DHG, a big FAIL.

The five-star reviews must have been straight-forward transactions which did not go sideways. When they do, it is impossible to resolve in a reasonable manner.

Made two simultaneous purchases. Neither ended up being received, yet, I had to pay for one because DHG rewards seller bad faith.

First purchase: Chose item and seller based upon shipper, even though other vendors had better prices. I don't have USPS delivery, so I chose the vendor representing FedEx Ground shipping. Seller did not honor that term of sale and sent it by USPS. I never received it, as a result. DHG refused to demand signature proof of delivery from the seller so that it could be located. DHG kept demanding that I file the claim. Since I don't have standing, as a non-customer of USPS, I could not file. DHG never accepted that reality. The seller never communicated with either me or DHG (based upon chat sessions), yet, DHG rewarded the seller by closing my claim since I could not provide a claim number for a claim I cannot file. It was insane. It was like 'talking' to a wall. In the end, DHG paid the seller for a product I never received despite the fact that the only reason I didn't receive it was the fault of the seller - it didn't even cooperate in the process. The seller could have had the package located. It didn't. Yet, DHG pays my money over to the seller. Paid a lot of money and spent a ridiculous amount of time for absolutely nothing but aggravation and frustration. And, I had to source the product from a retailer since I had a delivery commitment to my buyer. I lost not only the money I paid to DHG, but lost money on the order overall since I had to pay retail for the parts. But, I honored my agreement with my seller. That is what good faith looks like. DHG and its vendors don't really 'get' that concept.

Second purchase: Seller admitted that it did not have the product I ordered, yet, listed it 'shipped' on the DHG website, trying to get me to accept a substitute. I refused. It persisted. DHG would not refund my payment since the item was listed as "shipped." The fact that the seller did not have the product was not a factor it would consider. The seller kept trying to get me buy something. In the end, I did get a refund, but, only about a month later after the delivery window had passed and I filed a claim with DHG. Once filed (for non-receipt) the seller kept demanding that I withdraw it before it would agree to a refund. If I had closed the claim the seller would have been paid automatically. The process of getting a refund for a product that was not even available from the seller was insane. The product was available from other vendors, but I wasn't issued a refund in time to complete those purchases. (And, I wasn't going to place a third order based upon the trouble already experienced until I received the refund.)

Purchase at you own risk.