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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I have ordered from 5 dealers and one sent the wrong stuff and supposed Sent me a refund that I haven't received yet anouther won't answer and I'm waiting on a third, the fourth won't answer my complaint on either contact line
I have had mostly good experiences with ordering from dhgate. Lately I have had very good luck. Products can be cheaply made but the price is decent.
Hi La,
We are glad to hear that you're satisfied with your purchases on our website. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I bought a lot of items from this company until something went wrong the item was shipped to uk after that its lost checked with post office its lost in there system do you get a refund no you dont all they say is it should have got it and show proof the post office only deal with the seller to get the money back not myself poor services buy something from China on eBay this happens you get your money back not DHgate
Hi Stephen,
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Love shopping on this site. Great price and a very pleasant experience. Ive gotten everything from clothes to shoes and beautiful handbags!
Excellent way to buy your stuff like clothes and jewelry for a fraction of the price. The waiting time is in most cases shorter than the other sites like aliexpress. The refund system might be beter in the future
Every order is always a wonderful experience, and the quality of items are incredible.
I will cintinue to buy at dhgate for sure.
Thanks a lot!
Ok yes first you can find something good on this site but nothing guaranty you you will receive... its my 3 time I lost my m9ney because some seller have fake review and stole me. And DHGATE Do NOTHING I write to DHGATE eatch 3 day for asking wath going on my dispute and the customer service tell me same thing eatch time dont worry your money still here... and today i conect i see the seller receive my 300$ us Im cry... is a lot money for receive only scrap of blank paper I take picture I sending to DHGATE, I check my message eatch day on my DHgate acount. And today DHGAtE decide to chose the buyer maybe he give money to DHGATE... Sothebys seller is FAFA188 and tokyo122, so dont buy from this site is not safe! Customer service is horrible
Nacheter jamais de ce site jai ete voler jai perdu mon On argent et DHGATE nen vous aurais pas!,,, et par erreur jai cliker bonne review et je peu pas changer pour une mauvaises...
Hi Jennifer,
We checked that you have opened a dispute for your order however you were not able to provide a valid evidence. Please email the analyst at chenzuhua@dhgate.com if you need more information on this.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
This site DHgate has got to be one of the best! I have bought a lot of items from this site also the prices on some items are amazing! Truly do love this site. I recommend this site to everyone
I had ordered and got the order in 20 days. It was cool for me. My customers are happy too. It was of good quality and value for money I paid.
Hi Raj,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Item is exactly as original one! I love it and also my daughter does!
I will soon repeat with this fantastic seller!
See you
Hi M,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I ordered a 17/18 Manchester City jersey. It arrived a week earlier than expected, and the quality was amazing.
The problem was that it was a 16/17 season jersey, not the 17/18 I ordered. And unfortunately I realized that about a week after I had checked with DHGate that I was satisfied with my product, so I couldn't open a dispute.
I have made a couple of orders now from this website and it all went perfectly well so far. There is nothing to complain about. Great choice of products and great service.
Ordered two items. Received neither. Got a refund for one, but not for the other. Impossible to deal with this company. I've spent hours on their online chat trying to get my money refunded. Finally gave up. Positive reviews are highly suspect.
Hi Robin,
We are sorry for the experience you had with your order. We checked this order and it was already closed. To set proper expectations, this issue is no longer within the scopes of our After-sale Service.
In order for your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
1) Click My DHgate on the upper part of the DHgate homepage.
2) Click My Orders" on the left side of the page.
3) Search for your order number.
4) Click on Message Seller on top of the order details.
Moving forward, if you do not receive an item on time, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or reshipment of the item.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
Found it difficult to contact with problems, chat line always too busy, 27 in front of me just gave up. No reply from emails sent.
Hi John,
You may contact us in Facebook by searching DHgate Customer Service or send us an email at customer-support@dhgate.com.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
The shipping is fast and the products are the same as th description the electronik products are verygood and you can chat with sellers and its good too for trading and buy more pirces
Purchased an iPhone and it never came so I filed for a replacement to be sent. Seller sent it out but when I received it, it was a tiny envelope that was empty. Buyer beware, working with Dhgate to get a refund but beware seller -- Beijing-2008
Hi Spam,
We checked this order and it shows that you have reached an agreement with the seller for a reshipment. The seller shipped the item with tracking number LM121976346CN. This has been delivered to MONCTON on 2018-01-08 12:37. Did you receive the reshipment? Please contact your local post office since they handled the shipment for delivery.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Mostly can be found here, from the smallest to the biggest, with free shipping, and short delivery time
Great products and customer service! I would highly recommend DH gate to anyone looking to buy ANYTHING
This site is amazing. I've had nothing but good experience with the app and the products I've purchased
Payment ok shipping ok and short time till i recieved the product. I immediatly purchased a lot more!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronald,
We checked that you have completed the order and released the payment to the seller. If you wish to request for a refund. Please open an after-sale dispute.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com