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I bought a lot of items from this company until something went wrong the item was shipped to uk after that its lost checked with post office its lost in there system do you get a refund no you dont all they say is it should have got it and show proof the post office only deal with the seller to get the money back not myself poor services buy something from China on eBay this happens you get your money back not DHgate
Stephen H.'s review of DHgate earned 2 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Stephen,
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com