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I have ordered from 5 dealers and one sent the wrong stuff and supposed Sent me a refund that I haven't received yet anouther won't answer and I'm waiting on a third, the fourth won't answer my complaint on either contact line
Ronald E.'s review of DHgate earned a Very Helpful vote
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Poor customer service, rude and lies. I was told the will refund my money but I never got it...
Hi Ronald,
We checked that you have completed the order and released the payment to the seller. If you wish to request for a refund. Please open an after-sale dispute.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com