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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I will continue buying on this page because they protect the client, I am sure that if the product is not to my liking, they will exchange it or give me back the money
Very pleased with my Tag Aquaracer watch, good build quality and a great looking watch.
Quick delivery too.
Hi Nick,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I've had nothing but good shopping experiences with DHGate. Items take a while to arrive but that is expected when shipping goods from China to the US. Just be aware of the ratings and reviews of different sellers and items.
Hi Benjamin!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
J'ai acheté 6 articles sur ce site et 3 sont déjà arrivées mais un article présente des problèmes avec le vendeur: publicité trompeuse suivi d'un manque de communication. Pour moi c'est déjà trop pour que je recommande ce site. Je lui ai accordé deux étoiles parce que la livraison a été rapide, comparé à d'autres sites chinois. J'attend la livraison de mes autres articles pour enlever DHgate de mes favoris et le rediriger vers la poubelle.
Hi Yves,
Please open a dispute for your order to request for a refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Bought four items so far and never had any problems. Arrives to uk in 2-3 weeks but worth it as very cheap. Would recommend
Hi Gerda,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I never did get my Money back. I never got a response from Drone the Seller. He never responds back to emails. Customer service is just as bad you would tell them the problem but then it would take forever for Customer Service to respond I would have to Keep calling them every 2 - 3 weeks. Than they said because I didn't file a Dispute it was Closed. They said if Drone agreed in a Email to give me a Refund they would give it to me. That is a Waste of Time. He wouldn't respond to me and He wouldn't respond to Customer Service eather. So it was a losing Battle for me. I was trying to get this taken care of without filing a Dispute. Sometime you just have to. Learned my Lesson. Bought Charger Camera. Beware. I would not buy anything from Drone the Seller. I got Screwed.
Hi Lance,
We checked your order, this was already closed and there were no disputes opened for your order.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Item did not match description after waiting over a month for shipping. Item was different than picture and was completely the wrong size. The seller is not super communicative at the moment, so to save myself the hassle, I'm just trying to sell the item I received online.
Super irritated and probably will never use the site again.
Hi Brant,
We checked your order and this has been completed. The payment has been released to the seller. If you still have complaints, please do not confirm the delivery of your order.
Please open an after-sale dispute for your order.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
DHgate is my fav top site of 2018! Delivery cld b a bit faster but for the price not complaining thx DHgate
Hi Jeremiah,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
So far my experience has been wonderful. They reply to you in time. If there's a problem it gets solved within a week and all the products I've gotten have been as advertised. Love it
Hi King,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The product is as described, communication with the seller completely satisfactory. Excellent quality-price
Hi Ladius,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Brilliant Service, Great Items, No Customs Charges, Fast Shipping.
Bought from DHGate a few times before and had no problems, because it's China Based you expect to wait up to a month, I actually forgot about my item and it arrived which was good because I was not in a rush to receive it. I am a genuine review, hook me up on instagram if you want proof - nathankoskyig. DHGate Customer Service is also brilliant with quick enough responses. You can't go wrong. I am UK Based as well and everything arrived promptly. Can't say anything bad about DHGate.
Hi Nathan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This website is a rip-off! If you're lucky, you might get a pair of shoes that show up what you thought you were getting but, if you don't you can forget about any help from the site and your time and money are gone!
Hi Jack,
We checked that you have already opened a dispute and reached an agreement with the seller. The refund was already completed on 2018-01-16 05:43.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
En este pedido, casi todo llegó bien, duró unos 40 días en llegar, eran unas zapatillas Salomon, el único pero fué el cierre de una de ellas, que venía roto, en consecuencia, tuve que quitar el otro que estaba bien para dejarlas igual.
Hi M-O,
Please file an After-sale dispute so that you can request a refund or a replacement. To do this, please log into your DHgate account and find the order number on this page: https://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=106 Once found, please click the "Open After-sale Dispute" button at the right side of the page and fill out the needed information.
Please provide valid evidences to build up your claim and for us to mediate on this issue successfully and give you a favorable solution. Please check this link for your reference on what is the best evidence to provide for your claim: http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-7
Once the dispute is filed, our team will start mediating after 24 working hours. Please be sure to check both your personal and DHgate inbox as you will surely be contacted for the updates directly.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I am new to this website. Have purchased 2 items so far. Price are reasonable and material is so good. Delivery time is faster than other site from China. Takes only 10-12 days to receive items. Will purchases more from this site.
Hi Tin,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This Is one of the best sites to be shopping I recomend this site. Great Quality good comunication fast shipping great deals you won't regret.
This Is one of the best sites to buy. Good ítems at great prices. Great comunication with seller good Quality fast shipping. I recomend this site
I have ordered over 10 NFL and NHL jerseys from DHgate. I have always even impressed with the quality of the products and the price. Any disputes I have had have been handled quickly and amicably. Will order from DHgate again.
Hi Ken,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Estoy muy contenta del servicio que ofrecen, serio y rápido. He hecho varios pedidos y estoy satisge ha de todo.
What i like most was how they protect their buyers. But for appli., i think more improvements need to esp for the new clients that wasnt familiar for the sight. Looking forward it soon. Thank u
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi GILBERTO!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com