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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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We order 50 tablets and all of them had problem with the OS, we ask to return the order and the seller agree to the terms but never told on the dispute log which company use, he send a massage thru the massage system to use certain company and dhgate credit less money to us because the seller had to pay custom from the return and validate the wrong way he communicate for the dispute.
Great app and site.the proces are good and good sellers fast shipping bether that other sites. Only all shops idd the Same Photos and notbtthere own Photos
I am very fortunate to have discovered DHgate.com. I am not really sure how I stumbled on it but I cannot get enough of this site. I have purchased a few things from DHgate.com and the quality of all the items that I had ordered have been top notch just like the customer support team. I have had some questions that I needed answered and the customer support team was right there to help me out and without hesitation. They not only answered my questions but they were very professional and fast. The DHgate website has so many items to choose from. I recommend the website to everybody because there inventory is spectacular. They will have pretty much anything and probably everything your looking for and if you cannot find something a customer service agent/support team will be there to help you out. Check it out you and have fun doing it.
I very satisfied that all my experience to shop in DHgate, assistance from the costumer service is amazing very helpful and fast... that you really want wen you shop online so you can shop with confidence... (other web like mangiamoitalianogril.com du not have very dangerous shop there) discount, coupons all very clear very convenient, very easy shop or use the app... I like go to see sneakers or gym item multiple time a days so no more try others shop... thank again at all staff of DHgate that raccomando to everybody£
Excellent site. Products with great qualities and attentive sellers. Delivery time is the only item that leaves a little to be desired.
I recommend the site and will continue shopping here.
Hi Andrey,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Sneakers are great, we are very satisfied with the shoes and the speed of delivery so we have ordered one more, great recommendation for your company on my side 10+
Hi Zoran!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Sam
Customer Service Center
DHgate.com
I received a watch for my son that is impressive. The clock is very beautiful. It has many functions. My son is delighted. The buyer is a great professional. I think I will repeat. Thank you so much for everything.
Hi Bienve,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I have been debating a refund with the seller for months and they keep changing what they say, Boss will send check today, give address. Never received. Boss will send today give Credit Card... did not receive. Now saying did not receive the product back. They owe me 119.89, not to mention the time spent to get my money back. Now DHGate wants me to go through arbitration... it has been a nightmare for me. I will never see my money I am very sure. And will never order from either company again. I will stick with Amazon.
Hi Brenda,
We checked that your order was already closed. At the same time, there were no disputes opened within 30 days after your order was completed. We would like to set a proper expectation that this is already beyond our after-sale policy.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Perfect site with great items to buy. Very good contact and shipping etc.
Very good for the customer.
Hi Franky,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I´m absolutly blown away. Until this time i haven´t got a single complain. I´ll make DHGate my regular go to site.
Cheers
Hi Ricardo,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I placed an order on december 12 2017 today is january 22 2018 and still not received, and not comunication at all, if i could i give them minus start but unfortunally not option
Hi Miguel,
We tracked your order and your item was delivered at the front door or porch at 6:23 pm on January 9,2018 in ATLANTA, GA 30350.
Since it was delivered to the wrong address, you can open a dispute to request for a full refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Es una exelente pagina precios al por mayor y menor mucha variedad de ofertas y precios en todo lo que podamos imaginar atencion al cliente pèrfecta y rapida calidad del producto mayoritariamente muy buena.
Hi Marcoque,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I paid for guess belt with white box, real leather, I get faux leather without box, and seller refund me only 8$. Don't recommend this seller!
Hi Pejka,
We checked that the partial refund was processed since you have not provided further evidence to prove your claim on your dispute.
Your refund was already completed on 2018-01-03 03:44. Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I bought a pair of shoes and they were too long. I asked for another size or a refund but The seller says I have to pay for the shipping. Besides the communication with the seller has been awful.
Hi Veronica,
We checked that you have already opened a dispute. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"/ Escalate Dispute
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I love ordering through DhGate. There are lots of different varieties of things to order, and majority of the products are delivered in a great time frame. Absolutely love them
Hi Tiffany,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The shoes that I have ordered are of good quality. I will continue shopping here. Just missing the waiting time is a bit smaller.
Hi David,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Ive been shopping on DHgate for a while and it is the best, most legit chineese selling website out there. I have been very happy with all my purchases and will be making a lot more.
Hi Sami,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Je commande régulièrement sur ce site tout type darticle cela va du vêtement à lélectronique et sincèrement je suis plutôt très satisfait non seulement des produits proposés mais aussi de la prévente de DH Gate Plusieurs fois jai commandé des produits qui nétait pas tout à fait identiques aux photos de lannonce jai fait une réclamation et 48 heures après jai obtenu jusquà 70 % sur le produit il faut juste apporter la preuve est la justification de votre mécontentement et généralement votre requête abouti
Merci DHgate
Hi Martial!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
Je commande régulièrement sur ce site tous types de produits. Vendeurs assez sérieux dans l ensemble et après vente bien foutu dans l ensemble
I ORDERED MANY ITEMS FOR MANY COUNTRIES, THE FIRST ORDER WAS OK. I ORDERED AGAIN SMALL ORDERS BUT NOT ALL ORDERS NEVER SHOW UP TO THEY DESTINATIONS. SOME I DID NOT ORDERED THEM. I EMAILED BACK ABOUT THE MISSING ITEMS BUT THE VENDORS THEY DO NOT EXIST ANYMORE O KEEP TELLING ME THE ITEMS ARE IN HIS WAY
ORDER 2017-07-27 03:28:00
Tracking number: AA********YN Logistics: YANWEN Delivered time: 7-24 days
Remark
2017-08-02 02:37 Despatched from yanwen sorting center.
2017-08-01 21:51 Process completed in yanwen sorting center.
2017-08-01 14:12 Yanwen Acceptance.
IS 2018-1-15 NOTHING YET IN MY DOOR
DO NOT WASTE YOUR TIME AND MONEY IN THIS WEB SITE. HAS MORE BAD VENDOR THAN GOOD ONES.
Hi Ros,
We checked that your order was already closed. For future reference, please do not wait for more than 90 days if you have not received your order so you can still open a dispute.
At the moment, this is already beyond our after-sale policy. We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alejandro,
We apologize for the inconvenience. We can see that the refund has been completed on 2018-01-18 08:33.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com