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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Good afternoon, I wanted to share with you my opinion about buying on the site of dnate.
I looked at the catalog of the site for a long time and I really liked Louis Vuitton's bag! I ordered the bag on January 20 and it came to me on February 7 (it's very fast)! That it's also possible to track your parcel! The quality of the parcel is very good! I want and admire!, very kind support and sellers!
Ordered and paid for 2 items - only one arrived - customer service sends you to a 'dispute' area, where you must have taken a movie while you opened the package and found some missing, or send a photo of the package on a scale.
All this for a $18.00 item. Their system is designed as a ripoff.
All I want is the product I paid for - not refund.
Hi Larry,
Please open a dispute for your order to request for a refund or reshipment of the item you have not received.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I am very dissatisfied with the seller and his negotiations. I received a swim wear product with no lining, unfinished stitching and a stain on it. He has gone back and forth with me instead of just refunding my money. Lastly, he says he will refund the money but I must ship it back and provide a tracking number. He says he will pay shipping but I need to ship it first. I am unwilling to spend $65 for shipping of an item that only cost $18. He is now, not responding. He is a scam and I'll never order anything from this site and will advise all that I know to not order from this site because of the failure of the seller to just refund the money for an inadequate product that he sold. Shipping the material back is not worth it.
Hi Tracie,
We checked that you have confirmed the seller's proposal for a return and refund. Please be reminded that if you are not able to return the item and upload the tracking number, the payment will be released to the seller.
If you wish to request for a refund, please communicate with the seller.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Good product quality. Fast delivery. Correct e-commerce site. I recommend the site because it offers quality products. In this case - a knife with high quality of workmanship, good sharpening and quality blade material.
Hi Georgi,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I ordered and paid for a wallet, which was supposed to be shipped on December 22 and arrive approximately on January 6th. I still have no sign of my order and no word of communication from DHgate or the seller and it is now February 8. I have attempted to make contact with the seller through the site's LiveChat, yet no response. Every time I try to log in to DHgate, the site does not accept either my email or my password and I have to keep updating it. Furthermore, there is no phone contact, which seems to me the ideal set up to block any contact with customers. It feels like this site is simple a front, and there is nothing real behind it.
Hi Loretta,
We are sorry for the experience you had with your order. We have tried to track your order and the last update was on December, wherein your parcel has arrived in your country. Since there are no updates until today, it would be best if you open a dispute for your order. That way, you can formally request for refund or reshipment of the item.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
As for your issue regarding your account, if you are still unable to log in to your account after resetting your password, it would be best if you send an email to safetycenter@dhgate.com so that our Safety Center can help you on your password.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
If I could give 0 stars I would. I never write reviews but this is the worse customer service I have ever received. First the wedding dress I ordered from merchant 'Ourfreedom' was NOTHING like the dress I was ordering. It took several weeks and a lot of work and time to finally get a refund. Dhgate told me that they would refund me the shipping fee. Fast forward to 3 months later and about 6 live chats. I am told that I will finally get my refund. But then I get an email saying that I received a CREDIT in my Dhgate account to put towards another purchase. THAT IS NOT A REFUND. Now on my 7th chat I am pretty pissed off and I'm not someone who loses their cool very often. The representative keeps telling me that's how they refund money and that I should use it towards another purchase. He/She named 'Sid' refused to put me through to a manager or supervisor saying that managers don't do live chats and that he/she had no idea when a supervisor might be available. Are you kidding me? Then I push and ask what other options there may be for me to get my money back. I am told that I can withdraw my money from the Dhgate account but will be charged $25! This company lies to their customers. It is unbelievable. I wish I had read reviews before embarking on this 6 month torture. I hope this helps someone save their time and money. TRULY - BEWARE! - STAY AWAY FROM DHGATE! WORSE CUSTOMER SERVICE AND MERCHANTS! PRODUCT WAS NOTHING LIKE IT WAS DESCRIBED.
Ordered a vest in Small, received Medium, I've been dealing with them for over a month since, simply trying to get a return. They offered to refund me $20, lol, I don't want $20, I want the correct size.
So, instead of waiting I ordered the correct size while dealing with this dispute. A few days after it was supposed to ship I received notice that the order was cancelled. I attempted to reach someone to find out why but reaching anyone through this site is about the same chance as talking to your dead grandmother. DH simply says "deal with the seller", ok, so how do I reach them? Just through this crappy back and forth e-mail box that they provide, you cant actually talk to anyone.
At this point I have an incorrect order received, an order cancelled by someone other than me, and a third order that they are holding in attempt to get me to agree to $20 for the first order that they messed up, which has no chance of getting here on time. Shoot me. Save the frustration and try another site.
HI Sterling,
We checked 345767474, this was canceled already since the seller did not ship the order. The refund was completed on 2018-01-31 07:20.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you are referring to a different order, please let us know so we can check.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
ITEMS I BOUGH WHERE IMITATION. UNRELIABLE WEBSITE. IF YOU'VE TO RETURN SOMETHING THE WAY THE RIGHT IT IS A SCAM. WHICH MAKES YOU PAY FOR A RETURN. WHICH IN MOST CASES IS SAME OR MY THEN ORIGINAL ORDER. DON'T BUY!
Hi Kevin,
We have coordinated with our Seller team so that we can help you contact the seller. We have informed our Seller team to have the seller respond to you to reach an agreement for a refund of the return. We will have the seller send you a message in your DHgate inbox.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I have had no issues with DHGate at all. Customer service has been great, and all of my orders have been extremely nice. Will continue to purchase from them in the future!
Hi jon,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHGate truly is the best online shopping experience you can have. They offer an Incredible variety of products at a very affordable cost directly to the consumer. I have shopped with DHGate for over 3 years and will continue to use them as my preferred online marketplace.
Hi Kansas,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
First of all, don't buy from this site! They have others making dresses for them and the one I received looked nothing like the photo. When I tried to return a $160 dress, they told me I needed a tracking number to return it to China. The USPS post office said that it would be $126 to return with a tracking number and $33 without. The seller (third party) said they would not accept a return without a tracking. I spent an hour on the chat line with a DHgate rep and she could do nothing to help me. This company does not back those making clothes for them so don't waste your money! Do yourself a favor here folks - bad site to buy anything.
Hi Therese,
We need the tracking number for the return so we can track it and we'll know if it is already delivered so we can follow up with the seller. Your payment was released to the seller since you were not able to upload the tracking number.
Please try to open an after-sale dispute and upload the shipping receipt for the return.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I have been buying a lot of goods from this platform, I never had any issue, whether is was clothing, digital, electronics. Always on time - they manage the delivery expected date very well - and all the sellers were here to help when I got confused about tracking code or how things were supposed to work.
Hi Dim,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Items were shipped through the post and arrived on time. The fob protectors are really good and also make the fobs look nice. The fob has had a couple of falls but because of the protector, nothing has happened.
Hi Andrew,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I ordered a basketball jersey from DHgate and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I will definitely recommend this to friends.
Hi Clint,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
SCAM ALERT! THERE IS A REASON YOUR NORTH AMERICAN CREDIT CARD WONT PROCESS TRANSACTIONS ON DHGATE.com!
I returned a garment that was both very expensive and very poor quality. The cost of shipping to China from North America was over $100, just over half the price of the garment. I contacted the seller, who was to pay for the return shipping, as well as DHgate to confirm that I should indeed return the item when the shipping costs were so unreasonable and the wholesale cost of the garment was probably only $5 or $6 dollars (retail $180). The seller offered me a crappy sweater in exchange for not returning the item -- but since I did not need 2 unwearable items, I declined.
DHgate promised that I would be reimbursed the shipping costs since I had an agreement with the seller, and the item was poor quality (not as described). It's been 2 months and I have not received my money. Every time I complain to customer service DHgate IGNORES ME, or gives me the RUNAROUND. They asked me to email a picture of the shipping label and receipt, which I have emailed no less than 5 times. They do not intend to reimburse me for shipping. I have been given the runaround.
I complained to my friends on Facebook -- and found out that AT LEAST 15 OF MY FRIENDS WERE SCAMMED BY DHGATE.
It seems DHgate provides a false sense of security and customer service to gain business.
This dress is nothing what was in the picture that I ordered it looks like something that my mom made one of my Barbies when I was 5 years old it wasn't even the same material it was almost like a silky satin material gross I ask for my money back a return label sent to my address and they told me no I will never order from this company again I'm contacting the Better Business Bureau and my attorney I have 36 days until I get married and this is just so unfair to a bride-to-be I don't recommend them
Hi Jakki,
We checked that you have just ordered 275323073 and it is still being processed by the seller for shipment. If you want to cancel this order, please open a dispute.
1) Click "My DHgate " on the upper right corner of the page.
2) Click "Awaiting Shipment" under "Active Orders" in the left of the page.
3) Find the order number.
4) Click the link "Request Refund" at the right side of the page.
5) Select the reason and check "full refund", then submit it.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Interestingly since I wrote my 1 star review, DHgate have been in touch, really apologetic and asking me for proof of my payments. This was easy for me to answer as I simply re-sent them the information I had sent them in November 17, when my money first went missing. It did no good then, I'm not holding my breath now. So far in the past 5 days I've sent them 6 emails, this is in addition to the 34 I've sent them to date. Only another 100 messages to go to make it 1 email for every £1 I've lost!
Hi Peter,
We checked your payment and the only recorded transaction was $90USD on 2017-11-07 03:08:50. However, this was not received and confirmed on our end. Please have your bank check this again or you can provide the payment receipt for these so we can have our Payment Team check this further.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I transferred £140 to the DHgate Hong Kong bank account in November 2017 and waited for it to be then credited into my DHGate account. Nothing appeared and despite contact DHGate Customer service several times, I got no help whatsoever. After several weeks of trying I decided to cancel and so asked my bank to recall the money (which had still not appeared anywhere). At the moment, my bank tells me that the DHgate bank is being very uncooperative and denying any transfer took place, despite being given all the relevant references.
I'm slowly beginning to accept that I won't see my money again, with absolutely nothing to show for it. Anyone who thinks about sending DHgate money, should do so with the knowledge that it may be the last they see of it.
I continue to order from this website as I am satisfied with the quality and service that DHgate and the sellers provide. I mostly ordered jerseys and they have always turned out great as to the seller descriptions. I have recently started to order other products from other sellers and I will continue to do so!
Hi Mike!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
BUYER BEWARE! SHADY BUSINESS!
There is NO WAY TO CONTACT THESE PEOPLE IF YOU HAVE AN ISSUE. THERE IS NO PHONE NUMBER, ONLY VIA CHAT MESSAGE.
I did not like the dress I ordered (Find_my_Dress) You cant speak to anyone, they gave me some address is China to mail the dress back to, with no way of knowing when, or If they are refunding my money. I HIGHLY RECOMMEND YOU DO NOT DO BUSINESS WITH ANY OF THESE PEOPLE..
Hi Traci,
We are sorry for the experience you had with your order. For your concern, since a dispute is already opened for your order, if you reach an agreement with the seller for return for full refund, we will process the item refund as soon as the seller confirms your return.
You can also propose that the seller bears the return cost for you to be able to be refunded of the return shipping cost you will pay when you return the dress.
If you are unsure of our processes, our chat service is available 24/7 in order for us to assist you on the dispute.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
I have bought from several places like wish and alibaba, lost packages and taking forever to receive them, DHGate keeps me informed on shipping and updated information and warrantys of products bought.
Hi Berns,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Antik,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com