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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Lately I had very positive experience with DHgate. I could find the necessary product at very attractive prices there. Just search, and you will find too.
The sellers I have dealt with are professional and courteous, a pleasure!
Bought a few items and have always arrived withing the timeframes stated and quality has been good.
In Dhgate you can find everything, is the best site to shop!
So far so good with small orders in the beginning. So now i placed a large order. Lets see what happens.
Hi, I bought a DZ7258 replica from eshopnice seller... very quick delivery and great quality as described in the product details page... love to shop with DhGate and ESHOPNICE again. Thanks
I've had multiple excellent orders from dhgate and the sellers have been polite and the shipping is reasonable for the fact I'm on the other side of the planet plus so far I have not received any products that was not a quality item
I will never buy from this site again. They always give the seller the money even if the seller is wrong. I ordered a package it was stuck in china never left china. So i ask for a full refund and never got it. $300 and they wanted to give me $50 back. I PAID FOR DHL SHIPPING AND THE SELLER GOING TO DO WHAT HE WANT AND SEND UPS. THE SELLERS DO WHAT THEY WANT TO BUYERS WITH OUT US THERE WILL BE NO DHGATE. I WILL NEVER BUY FROM THIS SITE AGIN. THEN A WEEK LATER HE SEND ME ANOTHER TRACKING NUMBER WITH A NEW ORDER I HAD NO IDEA ABOUT BECAUSE A ASK FOR A FULL REFUND AND THAT ORDER GOT STOP BY CUSTOMS. I NEVER ASK FOR THIS PACKAGE I ASK FOR A FULL REFUND BEFORE HE SENT THAT PACKAGE. DHGATE SAID I ONLY GET $50 CAUSE IT GOT STOP BY CUSTOMS. I NEVER ASK FOR THAT PACKAGE SO HOW CAN I BE IN THE WRONG.
Love, love love this website. Accurate shipping, great products, I am always pleased with the items. They are very well crafted. Do not hesitate to order anything! They have almost everything available, just type the product name in the search box, its easy. SHIPPING IS ALWAYS FREE! I buy from here all the time now. Prices are phenomenal! Had to leave a great review!
Easy interface to make purchases and if there is problems most of the companies will have very good service and replace the products!
Had some problem with the items of the quantities not being equal to what I ordered, and some of the products weren't as describe. Through the customer service I was able to solve the issue in a short time without no further headache.
Ive used DHgate costomer service many times. And they have always been caring and helpful towards my questions. Ive always been happy with the results that costumer service have given me.
I buy many products on DHGate. Quality depends on the sellers. Most are very good, and if not, DHGate gives refund without problems.
Because of this DHGate for me is better than all the other platforms!
Fox White Shark I· I will be buying a second one, this knife is of excellent quality. I might even buy 2 Moe so I can give my son one when he's old enough.
Great, quick, accurate customer service. The quality of my item was much better than anticipated and the shipping arrived on time. Very pleased with my experience and will be buying from this site again.
Voy asiendo mas de 8 compras en DHGATE y hasta la fecha me va muy bien, todos los productos que he comprado an sido de muy buena calidad y lo mejor de todo es la confanza que dan los vendedores, muy amables y comunicativos, siempre recibo mis pedidos en la fecha indicada en 30 dias, gracias DHGATE, seguire comprando mucho mas en su tienda.
I have ordered many times from DHGate, and so far every order has been accurate, and every seller has shipped my order very quickly. Communication is very good on the site, and it is easy to track my orders as they make their way around the world.
Отличный сервис оптовых покупок. безопасная оплата а также отличный сервис тех подержки
This was my first time dealing with your company and my experience has been nothing but positive
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chis,
We understand the importance in getting a resolution on this issue. We checked this order and this is currently mediated by our Resolution Center. Indeed, the shipper provided a new tracking number which showed as being processed for clearance at your customs office. For you to get a full refund, please contact your post office and get a letter stating the reason for the detention of your order. You may send it to your analyst, this is the best evidence that you can provide now since the item is in your country.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com