On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a Kobe Bryant's Lakers jersey and it feels so comfortable. Delivery was fast and the seller attitude was remarkable, very helpful! I will buy again for sure.
I think that the Dhgate page is perfect to buy things you can't find in your city/country and most of the products are cheaper.
When there is a problem with your product or seller, Dhgate always solves any problem you have.
I had some products that aren't how they were supposed to be so they gave me a partial or a full refund. Last time I gave back the product to the seller for a full refund, they pay taxes.
It is completely amazing!
Loved the shoes I ordered. They were exactly what I wanted. Definitely worth the wait and very cheap in which I can afford which makes me happy. Great seller, great product, overall happy. Will be ordering again.
A great meal order place and the items are excellent quality well recommended A1!
Very much happy and satisfied with the service and quality of products.
Thanks for my merchandise I loved my belt and it look even better in person than it did online and it only took a few weeks to come. Thanks a giant guys...
Super fast shipping and great shoe quality will order again.
Everything I've bought so far, even delicate glass pipes; have came in perfect condition. Bubble wrapped like a baby! Everything works just as expected. No complaints yet! The sellers even responded back timely when I had concerns for shipping and other questions about the products! Really happy!
I love this company, the quality of the product is first class!
I have found a lot of amazing products here at dhgate.
Item had to go from China to the US and it was here in no time. For the price I was not expecting high quality, but the product was of great quality! Very pleased.
Customer service handles issues promptly when buyers have issues with sellers or products. If you order from the site, make sure your seller is a TOP MERCHANT and check their reviews thoroughly.
Great shop! A large variety of products, good prices, knowledgeable service and fast shipping. I use and I'm happy.
DHGate is a great website for business owners to get products for wholesale. I have never had any major issues with this company. They provide excellent customer service and give out awesome coupons. It is worth it every visit.
Great site to purchase items that would normally cost you 2 or 3 times more elsewhere. Shipping may take a while but it's free for the most part so hard to complain.
Haven't had any issues that involved customer service, but I like the shipping updates I get from the site letting me know where my product is while in transit.
I received the wrong item! When I messaged them, they asked to a picture of the wrong item, and I was not allowed to upload it! And there wasn't even an invoice in the box! The order was *******.
I love using this site and recommend it to all my friends and family. I have ran into very few problems. Most sellers are so kind and helpful, and the items I receive are great quality!
Ordered some sneakers through DHgate and very impressed with the whole process! Seller was quick and responsive in replying to my messages and the item was delivered in good time and exceeded my expectations.
Looking forward to placing my next order:-)
High quality pen, package was nice, no damage, feel and weight of pen is very good, your money is well spent
DON'T EVER BUY FROM FAIR-TRADE JERSEYS, THEY ARE A HORRIBLE GROUP OF PEOPLE, MY JERSEY IS STUCK IN CUSTOMS AND THEY HAVE DONE NOTHING BUY TOLD ME TO WAIT. IT'S BEEN OVER A MONTH AND THEY ALREADY HAVE MY MONEY
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Electronics Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lois!
We checked your order here and it is already under dispute. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
1) Login to your DHgate Account.
2) Find the order number in "Refund&Disputes"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com