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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I've gotten some replica jerseys from this site and they're all great quality at a fraction of the price.
Receive epacket orders in 2-3 weeks vs other sites that take 3-5 weeks. Haven't had any issues with orders not arriving. One order came via DHL and arrived in a week.
I ordered some shoes for a Christmas present. I ordered them with Dhl shipping. I received the shoes within 5 days of placing the order. The shoes look almost like the real thing!
My experience with dh gate has been a good one
Would definitely recommend.
Top service keep it up
I had a pleasant experience and a not so pleasant experience using the site. Its not the site fault though. Some sellers ship things in a tinely fashion whike others dont. Other than that the site is to maneuver through. I have and will continue to recommend it to others.
Hi i bought at dhgate a Rolex gmt master 2
But THE seller send me a submarnier.
THE watch quality is good.
But i recieve THE wrong item
I want My money back or a GMT MASTER 2
THE shipping was Also very long
I did an order with coupon and received the item on time.
Dhgate is easy and straightforward to use. Quality products for cheap prices and free delivery.
I am very happy with the amount of reviews and buyer protection available on dhgate.
A very large selection of items not readily available in Britain. Easy to order, easy to pay, reasonable delivery time considering my purchases are coming from the other side of the world.
The shoes arrived 2-3 weeks after the order was placed. They were new, as described in the ad and fit great.
I've been using DHGate for a little over 3 months now and I have purchased makeup, cellphone accessories, clothes, jewelry, and even some Pipes and smoking accessories. Out of my 3 months there I only had to cancel one order because the seller didn't ship and I got my refund On Time; and it was on a visa gift card from Swagbucks. If you order name brand make up, know that it's most likely a dupe, but if you check the seller's ratings you could actually get a really good one. I have so many lip kits and Kyshadow by Kylie fakes and they're amazing. I ordered Hoodies on line 2xs my size because it's China and they fit amazing. I never paid for shipping and it's coming from another country, so don't expect your packages in two weeks every time or you'll be dissapinted. Although it can happen. The longest I waited was 25 days. Just be reasonable with shipping, know your sizes, and CHECK A SELLERS RATINGS and you can have an amazing experience for an insanely low price.
Very good products, and the staff response were very nice!
The product is what I wanted. I will be ordering more I am very satisfied with my purchase thank you very Jeff Barger.
This is a great store! The product came very quickly, product quality is excellent. The site sent alerts about the movement of the parcel. Including notification that the parcel arrived at the destination. It was very convenient for me. I will be ordering more goods in this store.
After using other sites similar for a number of years I became tired of packages not being delivered or sellers not delivering the quality they promised they would. I thought i would try DHGate and from now on this is the only site I will be using. My goods came with very fast delivery, well packaged and with great quality and response from the seller. I cannot recommend this website or the seller enough i am one happy customer. Thank you.
I am so happy that I found this site it is perfect for my needs
Any time I've had a question or concern they are immediately help me in any way they could.
I have four orders ( children watches)
I didn't receive them and nobody refund my money
Please need advice
Hi Milad,
We understand you are concerned about your orders since the items are not delivered yet. We will help you on that. Please provide the order numbers so that we can check the order details and assist you further.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Quick delivery. Item quality and as described. Like the way the payment and item received system works.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mik,
We are sorry to hear about your experience. Since you have already confirmed the delivery of the goods, for this case, we suggest that you contact the seller and ask them to leave you a message stating "I agree to give you a refund of $***". Once the merchant sends you this message, please contact us back so that we can operate the refund for you.
For your future reference, please be sure to contact us within 7 days since the delivery of the order if you have issues with the item so that we can immediately assist you in resolving any issue.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com