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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Excellent Buyer Protection
December 18, 2016

I got a good experience with my first order. Seller and items have proper rating & review function to identify good and bad sellers and items. It helps me lot to select a proper item. Buyers have more facilities to protect them, Item shipped very fast with tracking number. Hope to do large sale with dhgate. Excellent A+++++

Date of experience: December 18, 2016
Utah
1 review
0 helpful votes
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Was easy to find the right folding knife on DHgate. Transaction was easy. Knife arrived as expected, in perfect condition, and exactly as advertised. DHgate is now on my list of sites to check before shopping for anything.

Date of experience: December 18, 2016
New Zealand
1 review
0 helpful votes
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Great Service
December 18, 2016

I am new to DHgate but i am very happy with the items and great service of keeping me informed of my packages.
Great packaged goods as well
+++AAAAA

Date of experience: December 18, 2016
Tunisia
1 review
0 helpful votes
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Very respective experience
December 18, 2016

I buy a lot from dhgate and what i like the most about the website is buyer protection and dhgate mediation, those option keep sellers on track to give good quality products. I recommand shopping from this website

Date of experience: December 17, 2016
Ghana
1 review
0 helpful votes
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DHgate the best online shop
December 18, 2016

Received almost almost all my items as early as expected despite some issues with some items which has to do with the seller

Date of experience: December 17, 2016
Mexico
1 review
0 helpful votes
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Trato excelente
December 18, 2016

El articulo era el publicado, el vendedor y el centro de atencion a clientes se portaron muy atentos en todo momento. Los recomiendo

Date of experience: December 17, 2016
Chile
1 review
0 helpful votes
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PEDIDO
December 18, 2016

La experiencia es buena, el producto es el que se pedio, lo unico es el tiempo de llegada de los productos pero todo lo demas ok

Date of experience: December 17, 2016
North Carolina
1 review
0 helpful votes
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Great keychain knife
December 18, 2016

Bought this cool keychain knife from DH Gate and it was a very easy experience. Love the stuff from them. Plan to buy more from DHGate.com, you should too.

Date of experience: December 17, 2016
Canada
1 review
0 helpful votes
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Excellent - Great Experience & Quality
December 18, 2016

Really pleased with quality, delivery time of product plus not to mention the cost. Seller was legit and the site is great

Date of experience: December 17, 2016
California
1 review
0 helpful votes
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Excellent!
December 18, 2016

Transactions have been very smooth with no problems. Very satisfied.

Date of experience: December 17, 2016
Michigan
1 review
0 helpful votes
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Gannon Firebird
December 18, 2016

Fantastic first purchase! Easy shopping and checkout. Shipping was way faster than I expected! Couldn't be happier with the product, too!

Date of experience: December 17, 2016
Canada
1 review
0 helpful votes
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The item arrived faster than any ebay purchase from China, that I have ever made. The site's design is clean and speedy. No complaints so far! Already recommended to my friends and family.

Date of experience: December 17, 2016
Tennessee
1 review
0 helpful votes
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DHGates is Awesome!
December 20, 2016

This site is a great way to connect suppliers and buyers. Ive used this site more then once and every time the products come fast and in good condition

Date of experience: December 17, 2016
Mexico
1 review
0 helpful votes
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Muy Satisfecho.
December 18, 2016

El uso del sitio es muy amigable, se tiene a la mano toda la descripción del producto que los compradores necesitamos, me asombro el tiempo de entrega, muy recomendado...

Date of experience: December 17, 2016
Poland
1 review
0 helpful votes
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I am so happy that I found this site
December 17, 2016

This is a great store! Safe and practical shopping.

Date of experience: December 17, 2016
California
1 review
0 helpful votes
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Satisfied
February 17, 2021

I was skeptical at first ordering here because the prices seemed to good to be true but then again I am an online shopper and love shopping on Chinese Wholesale websites. I ordered hair and it took 14 days to get here (USA). I was very happy with the quality of the product! I'm definitely going to be ordering from them again. I would advice if you need the product you're going to be ordering for an important event order ahead of time! Overall I am very satisfied.

Date of experience: December 17, 2016
Maryland
1 review
0 helpful votes
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Great for business
December 17, 2016

Thanks to DHgate my business is growing. I definitely recommend it to anyone looking to startup. The possibilities are endless.

Date of experience: December 17, 2016
Florida
2 reviews
0 helpful votes
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Excellent cycling equipment!
December 17, 2016

My order came within a couple of weeks, and the quality is excellent.

Date of experience: December 17, 2016
Indiana
1 review
0 helpful votes
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Great all around
December 17, 2016

Great items and Great prices! Most of all great customer service

Date of experience: December 17, 2016
Israel
1 review
0 helpful votes
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Great buying experience!
December 17, 2016

I've ordered 2 phones from DHgate. I didn't know the site before (I searched for the phone in google). The sellers in the site are responding very quick and it feels like they really want the customer to be happy with his purchase. The prices in DHgate are very good (that's the reason why I ordered the phones there and not at AliExpress, eBay etc.) and when I got the phones I checked and theyr'e original.
I probably will buy more from DHgate...

Date of experience: December 17, 2016