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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Great knife. Good quality; better than I expected. Came well packaged and fast. I wanna order more! I would highly recommend.
The buying experience is excellent, fast and secure
The process is very easy to do and i will be buying from DHGate alot in the future and i recommend DHgate for all new buyers
Amazing fast delivery, package a bit damaged but the item is fine. Just as well because returning it would have been a hassle.
I have received 2 orders so far. The site is really easy to navigate and there were tons of merchandise. It is easy to check to see the status of the orders.
Dhgate has been a great website for connecting with merchants who offer great value for the money on merchandise from China. I have made purchases from four vendors and all have delivered and been responsive to emails.
I have always a very good experience with DHgate. Read the product description carefully, so you will not be disappointed. The delivery is sometimes long, but is also free.
I ordered a hockey jersey before Christmas, expecting it to arrive in the new year. To my surprise it arrived before Christmas which was a bonus as it was a gift. Besides great prices DHgate offers free shipping & quick resolutions if there are any issues. Great first impression for me, I'll buy there again.
The experience was good. Received product on time. Quality was as described. Shipping was free so it took some time nearly one and half month.
It is not the first time I have this experience with you. I appreciate the care you prodige to your costumes.
I Find DHgate a reliable site and i would recommended to everyone. The productrange is great. You get good aftersellservice when something is wrong.
Items are as described and quick shipping. All the questions I had were quickly answered. Overall Great Site!
I feel like the product I ordered from DH Gate was very good and came on time just like the order said it would be. The shoes I ordered were in perfect condition and even better than I expected.
Hi Aldo!
Thank you for your positive review! We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Very good service, which suits me perfectly. Can be recommended to everybody!
A good, prosperous new year to everybody!
Greetings,
A satisfied customer, Olav the holy
I bumped on a few not so good and cooperative sellers lately but your timely attention to detail made it possible for me not to not get disappointed by that, protected me and I will continue to search for useful stuff on DHgate. Thank you again and wish you to keep getting better!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna,
Thanks for your feedback. Please provide the order number if you are still having issues with the order so that we can assist you in getting a resolution. You may request for a partial refund from the seller since the parcel was a bit damaged.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com