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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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First I would like to say that DHgate is a great place to buy things you want / need for a lower price. To be safe on DHgate all you have to do is buy from the trusted seller and look at the reviews from their products. Just make smart purchases. DHgate has left me really happy and I will continue to buy from them ;)
I have buy Cazal sunglasses and i get the correct product in only 10 day
Lately Ive been having promblems with sellers shorting on items sending bad fakes (clones) with incorrect labels also shiping I one type of palettes instead of an mixed orders!. Usually the sellers don't speak English that we'll either. They don't give you updated information on your shipment
Ead
DHGATE was aking it my main source of c merchandise
Easier to use than eBay and half the price! Buyer protection, brilliant app, excellent website. What more could you want.
This phone was advertised as having Google Play Services pre-installed which was in fact nothat the case. Due to the firearm installed the computer geniuses are not even able to install this app onto the phone. Not much use without it!
Best quality and perfect attention to the buyers. The best.
If you have any problem or any doubt you just ask anything to them and they answer and help you.
It's not the first time I buy here, and this will not be the last, for sure.
I buy products from dhgate and I feel satisfied with the service from the seller and also the delivery of goods which is preached in detail. I am satisfied with the services. I hope dhgate can maintain and even improve service. Gbu
From DHgate you can find everything you desire for a reasonable price
This service is speed, and the products are good. I'm very satisfied.
The product is even better in person. Received it faster than expected. Will purchase more in future.
The buying process and shipping was simple and fast only problem the item did not match the description but my girl was happy so I'm not tripping.
All items i have received i have been very happy with love shopping at dhgate, and love checking out the bargains any issues that i may have but not many have been dealt with sufficiently and very fast with there solutions to any query i may have. Love dhgate
In first time my orders work well, but now i have some problems with some sellers on dh gate they made fake adds, they are no responsibal, we have to be very carefull!.
Hi Luis,
Thanks for your feedback. Please provide the name of those sellers who are making fake advertisements so that we can have these merchants forwarded to our Seller Team for this to be investigated and removed once proven that they have violated our policies. We are not tolerating this kind of behavior and we are continuously making efforts to improve our services.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
It was my first experience with DHGate, and everything was fine. Good communication, excelent shipping and a product exactly like shown on the website.
I live in Canada, I ordered one branded metal detector and received exactly as advertised the correct item within 6 days shipping through DHL for considerably less than you would pay anywhere else, including eB@y, *******@zon,@liexpress, etc. In fact you can't find these items anywhere else. I saved over $1000 on this purchase alone.
Was so happy with my first experience I then purchased another item, a branded guitar and received it within 25 days shipped EMS - better than advertised! Neck and body are impeccable craftsmanship. You cannot find deals like this anywhere else at these incredible prices. I saved over $2000 on this purchase alone.
If you can tell, I love DHGATE now:-) Just check the reviews and make sure they're positive and you should also enjoy shopping there.
Why I switched from AliExpress, DX and those like services to DHgate is because fast shipping, not more then 15 days, good product details and correct. Good communication with sellers.
Service, price, and shipping were all excellent. The knives worked flawlessly and the fit and finish were excellent. I ordered additional items for friends and family.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Orourke,
We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see what we can do to resolve the issue.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com