logo

DHgate
This website seems to be closed. Find similar businesses

business logo of DHgate

DHgateReviews 6,946

2.7
dhgate.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow MH H.
Unfollow MH H.
Share Review
Report Review

I ordered 3 soccer jerseys and I matching short set.
The jerseys were very good, arsenal jersey were great, the Barcelona jersey, the material is a bit thin. It's very authentic and looks very good.
2 items came via. Epacket shipping and had no issues, one jersey is coming via china post and even though all were ordered at the same time, china post is still not yet arrived at the time of this post.

Date of experience: January 1, 2017
Ohio
2 reviews
0 helpful votes
Follow TeriSue S.
Unfollow TeriSue S.
Share Review
Report Review

Stress free purchasing
February 17, 2021

Ordered 12/2/16 received 12/28/16. A week longer than stated but with holidays I anticipated that. No problems though. Great experience, again with DHGate!

Date of experience: January 1, 2017
Illinois
1 review
0 helpful votes
Follow Jimmy T.
Unfollow Jimmy T.
Share Review
Report Review

I really like this site. They have great items and a big selection of sneakers and clothes. This is the place to shop if your a online shopper

Date of experience: January 1, 2017
California
1 review
0 helpful votes
Follow Juan P.
Unfollow Juan P.
Share Review
Report Review

So far, so good!
January 1, 2017

I have received very good quality items on DHgate! I have been pleasntly surprised with my orders so far. The only thing that I wish were different is when ordering shoes, the order be double boxed so that the shoe box doesnt suffer damage during shipping. I will continue to use the site and I love the coupons that make good deals even better!

Date of experience: January 1, 2017
Hungary
1 review
0 helpful votes
Follow Barnabas B.
Unfollow Barnabas B.
Share Review
Report Review

Watch, great
January 1, 2017

For this price, good watch, 2 buttons not working, but have a calendar. A little bit big, 46-48 mm...

Date of experience: January 1, 2017
Georgia
1 review
0 helpful votes
Follow Adam A.
Unfollow Adam A.
Share Review
Report Review

I enjoy shopping and continue shopping. Some stories it took them them quit while to deliver the stuff while others deliver fast but it okay.

Date of experience: January 1, 2017
Florida
1 review
0 helpful votes
Follow Christine S.
Unfollow Christine S.
Share Review
Report Review

Great Seller and Great Product!
January 1, 2017

I ordered this dress for my daughter in ivory. She changed her mund and wanted white. I wrote to the seller in a panic, and they told me it was no problem, they will send white. They did, and the dress arrived quickly and more beautiful thsn the photo online.

Date of experience: January 1, 2017
DHgate C. — DHgate Rep
over a year old

Hi Christine,

Thank you for your positive review! We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Canada
1 review
0 helpful votes
Follow Cdw B.
Unfollow Cdw B.
Share Review
Report Review

Awesome
January 1, 2017

So far so good :). Mostly buy from high sellers, encountered a few issues. Nothing major. Am pleased with the sellers communication about my questions. Thumbs up! :) . Hope it continues smoothly.
Cheers. Thanks DHgate.

Date of experience: January 1, 2017
Israel
1 review
0 helpful votes
Follow JR P.
Unfollow JR P.
Share Review
Report Review

Great Experience
January 1, 2017

I'm sure I'll buy from this site again! Nice interface which makes it easy to find things

Date of experience: January 1, 2017
Alabama
1 review
0 helpful votes
Follow Brad W.
Unfollow Brad W.
Share Review
Report Review

Shopping experience was great and will continue to shop here.

Date of experience: January 1, 2017
Hungary
1 review
0 helpful votes
Follow Zsolt P.
Unfollow Zsolt P.
Share Review
Report Review

Flashlight
January 1, 2017

DHgate bought several times, is now a flashlight,
I'm not satisfied with it, made of metal, and high brightness.

Date of experience: January 1, 2017
Spain
1 review
0 helpful votes
Follow Franc R.
Unfollow Franc R.
Share Review
Report Review

Efficient and glad
January 1, 2017

The service has been efficient and the communication with seller has been very positive in all cases. All products have a very high quality and very simmilar to the pictures.
I am glad...

Date of experience: January 1, 2017
Guatemala
1 review
0 helpful votes
Follow Melissa H.
Unfollow Melissa H.
Share Review
Report Review

Great site, amazing prices
January 1, 2017

When I first starting using the site, I was a little apprehensive because i have been scammed before BUT really this site is great, secure and has the best price and so many discounts! Just great!

Date of experience: January 1, 2017
DHgate C. — DHgate Rep
over a year old

Hi Melissa,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

New Jersey
1 review
0 helpful votes
Follow Danny S.
Unfollow Danny S.
Share Review
Report Review

Good to deal with!
January 1, 2017

Item was as described and works well. You have to remember it takes quite a while to get through customs.

Date of experience: January 1, 2017
Italy
1 review
0 helpful votes
Follow stefano c.
Unfollow stefano c.
Share Review
Report Review

Abbigliamento
January 1, 2017

Ciao a tutti ottimo servizio su questo sito lo consiglio... hanno molti articoli dalla a alla z...

Date of experience: January 1, 2017
Hungary
1 review
0 helpful votes
Follow Peter G.
Unfollow Peter G.
Share Review
Report Review

Good
January 1, 2017

Everything is fine. I use this site since few months and everything is great until now. I can recommend it.

Date of experience: January 1, 2017
Kentucky
1 review
0 helpful votes
Follow Shay H.
Unfollow Shay H.
Share Review
Report Review

Good steal For the price but they run a little bit big in size.

Date of experience: January 1, 2017
Portugal
1 review
1 helpful vote
Follow Ben P.
Unfollow Ben P.
Share Review
Report Review

Great costumer experience
January 1, 2017

It was my first transaction on DHgate and everything went smoothtly. Great comunication with the seller and a the coils I bought were exactly as discribed.

I would recomend DHgate to others.

Date of experience: January 1, 2017
NL
1 review
0 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

My best shopping experience ever
January 1, 2017

I ordered a pair of shoes and the shipping was really fast, also the communication with the seller was really good. He answered my questions fast and in good english. The summary and tracking of my order was also great. In one word: Excellent

Date of experience: January 1, 2017
Hungary
1 review
1 helpful vote
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

Trusted site, no need to worry!
January 1, 2017

I have been a returning customer on DHgate and did not have any bad experiences so far that can be attributed to the sellers or the site. I can only recommend it.

Date of experience: January 1, 2017
DHgate C. — DHgate Rep
over a year old

Hi Mark!

Thank you for doing business with DHgate! We are looking forward on your future purchases!

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com