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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Ordered 6 jerseys and the quality was great! Would recommend for jerseys and other clothing items!
I have no trouble ordering. Only problem is shipping is expensive and takes a long time.
The underwear is of good quality, and i am satisfied with the purchase. I would recommend it to anybody that is looking for a good purchase.
My product was guaranteed by Dec. 20th. However I did not receive u til Dec. 24th so my customer was not happy and I had to lose money so she would go ahead and buy the product that was promised. No one seemed to care. I didn't file a complaint but I did message them several times but they didn't care.
Great products, great prices and excellent customer service! Haven't been disappointed yet. Thanks! A+A+A+
It would be better if we could do a direct bank transfer online
I'm very satisfied with my purchase through dhgate. Although the shipping time was really long, it was well worth the wait. I'm very satisfied with my purchase through th gate. Although the shipping time was really long, it was well worth the wait. The item I purchased came with a tracking number in which I was able to track from shipment to my doorstep. The item arrived undamaged and well-packaged. I will definitely continue to buy products from dhgate.
Very helpful site with great deals, payment held until you receive your order. I received my order promptly even over the busy christmas period and was very satisfied. Recommended site for overseas purchases
I have shopped on DHgate several times and each time I have received quality products at great prices. The shipping is great and seller response is always immediate. I have great confidence when shopping on DHgate as they always ensure their customers are happy and they do very well at protecting their customers. I would highly recommend them to anyone shopping online!
Hi Mike,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I am happy with the product and the support given to me. The fact that I was kept updated of the were bout's of the product really gave me peace of mind.
Hi Danvil,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I bought a shirt, the description of the product was very good and the shipping was also very fast in this case, the product of excellent quality, I qualified the entire process with five stars
I ordered an item that was shipped from Singapore. Usually items from China and other Asian countries take around 30 to 45 days for delivery. I believe my item arrived in under two weeks, amazing service from the seller.
DHgate is one of the best shopping sites i have ever used. Quality products for low prices with almost no shipping costs. I will buy many more times with DHgate.
The website is a pleasure to shop on. Everything is cheap and you are taken care of as a buyer. They have whatever you want.
I am very satisfied with my wedding dress.it is just as i wanted! Little bigger but no problem! It is very very beautiful and i highly recommended! Very organised communication and delivery in time! Thank you very much!
Hi Katerina,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I wasn't sure about the quality of the product so decided to rite to the seller and ask more picture. He replied me so soon and the item was good.
I have made 3 orders through DHgate. One arrived and is as expected and two are still on transport. The site works perfectly and customer service answers fast to every question.
Spent almost $3K on dhgate. Alwasys a GREAT experience and when it isn't? Dhgate always fixes it to my satisfaction.
Thank you DHGATE.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shelly,
We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see what we can do to resolve the issue.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com