On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The products I ordered are on point. I will continue to purchase from DHgate. Quick to resolve issues and are customer oriented
Paid for item, said shipped on 11/27/16, can't contact or track. Please help, was to be Xmas present, hope to be B-Day gift.
Love all my products and cant wait to order again!
Despite all of the negative things I heard about Dhgate, I placed an order and got everything I ordered in a timely manner.
Its had its ups and downs. Customer service is pretty good most of the time, but some of the sellers are scams.
Hi Jaimee!
We checked your orders here and we can see that you have already completed your orders and released the payment to the seller even if you still have complaints with it. At the moment, you need to open an After-Sale Dispute.
Please make sure to use a computer while doing this and upload photos as your evidence.
1) Log-in to your DHgate account. Click "My DHgate" on the upper right corner.
2) Click "Completed".
3) Find the order number.
4) Click "Open an After Sale Dipsute".
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
The product is meeting my expectations. Although the delivery was delayed due to X; mas seasons, DHgate kept me posted with the status. I like it. Thanks.
Hi Freda,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I bought a set of Damascus steel kitchen knives and they arrived within a week to UK. The quality is top notch and they are exactly as described. A fraction of the cost elsewhere. Will be using DHgate regularly. Recommended
Hi Guy,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I can always count on dhgate when I need to purchase things on a budget. Most of the time, I can even get what I need from them quicker than I can order it from the U.S. My friends are always asking if I got it from my China friends when I have something new!
I enjoyed shopping, lots of interesting items. For clothing, it's important to know the difference between China-USA (You may have to get a fewe sizes bigger)
Need to no top 5 stores that packages in the kylie cosmetics boxes and that puts ser# on there eye palette and lip kits linner pens
Hi Carl!
Here's a link for the Kylie Cosmetics and all the Top and Premium Merchants are recommended. http://www.dhgate.com/wholesale/search.do?act=search&sus=&searchkey=kylie+cosmetics&catalog=#hpsearch1507
For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.
When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
My order was top quality. I will be purchasing from DHgate again and referring some friends
Great seller and fast shipping and I loved my mk watch
Very good page loads of goods, miss, hogíy brand can not write. And in general a lot of delivery time. It is quite difficult to find a particular product.
I have already placed a few orders on DHGate, and overall have been satisfied with all my orders. The shipping is about 1-2 weeks to Belgium, and the quality is very good for the price.
Have ordered one item from a seller who did not yet have a good rating, and it broke after one week.
I've been wearing other watches for over 4 months now, and they are still as good as new!
Would recommend this website as a good alternative to aliexpress!
I m so desapointed, as I was happy to find this website, i placed an order, paid, and supplier cancel it without checking the alternative about the product with me, first, she did not wait my reply
Now i must wait 15 days to get the money back. And then time to place the order and get the stock, i will receive it end of January is everything is fine. First experience, and a bad one, so desapointed.
Hi Amanda,
We are sorry to hear about your experience. We checked this order and indeed it was cancelled since the merchant was not able to ship the item on the shipping deadline. The refund was already made on January 1 and the money was returned in the same card account you used to pay, it can take up to 15 working days for the money to reflect in your account but it can take sooner depending on the refund process of your bank. We apologize for the inconvenience this has caused you however, the seller was already submitted for punishment for not fulfilling the terms of the order. We will request for a $10 coupon to our team for the inconvenience this has caused you. Please wait for 48 working hours for the update about this request.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
For my first time buying experience came out great! I hope it'all be like this as always and forever. At first, I feel hasitate to shop online as I never known any structure about buying item on DHgate. Finally I decided to try my first ordering and it was good. I also feel shopping via DHgate help me a lot about saving time and confident to shop. Thanks u!
A month ago I ordered a pair of Yeezy Boost 350 Turtle dove and came in 4 weeks as expected. They are amazing, super comfortable and the pattern is very good compare to other fakes I've seen. The boost tecnology is awesome, feels real. In my opinion this is the best replica on Dhgate.
The fragile (glass) item I ordered was well protected and arrived unharmed, and got here faster than I expected, though I am still waiting for four other orders placed at the same time.
The website itself is well put together, reasonably easy to use, and is much easier to search than its competitors... the one that starts with an A and ends in baba. The app offers almost as much as the website itself, but seems to have age restrictions that can't be removed. As long as what you are searching for is not 18+ in nature (ecigarettes, adult toys, etc.) it works great.
The sellers on the other hand are hit or miss. I have had 5 transactions so far, 2 went flawlessly, 1 has gone horribly, and the other 2 are still being arbitrated. The moral of the story is ask questions BEFORE you purchase anything. This is not the sort of site you want to impulse buy from, or you may find yourself disappointed that you missed some fine print.
Overall, I will continue to shop here, but with a caveat emptor mindset.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donnie,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com