DecorPlanet

I purchases the Fresca bathroom vanities for my bathroom remodel. They were shipped in good packaging and arrived on time. I shopped around quite a bit before making my purchase and found that Decorplanet gave me the best deal and service. I would suggest calling in and talking to a sales rep before making your purchase to see if there are any special deals. The reps are very professional and knowledgeable about their products. I would definitely shop at Decorplanet again.

I have written multiple one-star reviews on a bathroom vanity I have purchased through them, due to the fact that quite frankly the bathroom vanity is garbage... no more better quality than anything at Home Depot for quadruple the cost... Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. I guess I'll try and do a five-star review and write how much a piece of crap it is and hopefully that will post...

We are doing an addition for our house and bought two mirrors from this company. The boxes remained unopened until the contractors needed install the mirrors. Once the boxes were opened we noticed that the mirrors were damaged. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. Stay away if you value customer service.

I first came to this site looking for replacement sink grids for a 20 year old Franke sink. I found the grids at the best prices. Decor planet carries mostly European brands. Wide range of bath accessories and fixtures at good prices.

I received marble that I ordered and it was in different shades of blue some dark some almost white creating a checkerboard pattern and looked terrible. Many of the boxes had chipped tiles they claim it could have been done by my contractor. Ok what can I Say to that but there is still the inconsistencies. After numerous phone calls to John the manager I was told they felt it was acceptable and he would put it in his home. I offered to give them the tiles to put in his showroom if it was acceptable he declined Happy to show pictures. To me they are double talkers they go on and on until you want to shoot yourself in the head. I can go to small claims court or I can write every site I can find to beg you to move on. Please there are so many tile places downtown just pass even if they get you with the price. Remember you get what you pay for. PS I went to ideal tiles got what I expected to get in one day

If you want customer service go elsewhere. I received the wrong item. The phone salesperson was in a rush and keyed in the wrong item. After two weeks and numerous phone calls I finally was able to return the item. They kept lying and stating I asked for the wrong item. I said to play the recording of my purchase. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. This business cares more about restocking fees than about customers.

I bought everything for 2 bathrooms from Decor Planet in Staten Island. Vanities, mirrors, cabinets, etc. I can't tell you how happy I am with everything. All items are from the Fresco line & are beautiful & well made. I had to deal with customer service for something minor & they were nothing but helpful, they went above & beyond to make me happy. I couldn't have asked for a better transaction. I will absolutely buy from them in the future & will recommend them to anyone!

A couple of weeks ago, we received shipment of two medicine cabinets that we needed for our contractor to install. We received the shipment in a timely manner but one of the boxes sounded like things were rolling around and when we opened the box a piece of glass rolled out, not good. I called Customer Service and Michael was great! He listened patiently to our concerns and we felt "heard" and not rushed. We needed a replacement and I asked for a completely new unit instead of replacement parts for the damaged parts and Michael made that happen! He gave us clear instructions on what to do and timelines. We were very stressed out since the contractor was expected shortly to do the work but now we can rest easy. Our new replacement is due to arrive any day now thanks to Michael who put the order through the right channels. We thank Michael for his knowledgeable and thoughtful assistance.

Venice from the Customer Service was super helpful, professional and responsive. She helped me apply the discount that I forgot to include when I placed my order. She also helped me coordinate with the sales team when one of the toilets I ordered was out of stock and found me a great alternative option. When the orders were shipped, she helped provide me with shipping information and answered any questions I had on delivery and logistics.

Latoya Kelly, Customer Service Supervisor displayed exemplary service in assisting me with a return. Ms. Kelly went above and beyond, which is unusual in this day of technology. Her persona was professional and her constant and diligent correspondence kept me abreast of the process. It is a rarity these days to find someone like Ms. Kelly displaying the qualities, as one would hope all Customer Service employees would replicate. I commend her, applaud her and hope Decor Planet would do the same!

I am a developer/general contractor. We got a call from one of our clients who reported a "major disaster": very fancy KWC kitchen faucet's hose burst, causing major water spill. I called KWC and they recommended to call Decor Planet as their major online distributor. Although we were provided 4 weeks lead time by KWC for a replacement house, Venice went out of her way and got us the needed part in just a few days. Venice saved our reputation before a very distraught client.

I had placed an order and only part of it was in stock due to the manufacturer being out. I had to find another solution but had ready received part of the order. Instead if having to return the item and pay the fees, Nadia helped me bu crediting my account and not requiring a return. It was much appreciated! Thank you!

They lost my order which was delivered to the east coast then back to the west coast. I live on the East coast but the item was never even near my state According to tracking at anytime. When I cancelled the $1,057 order I got the rude run around for two weeks. I still haven't received the refund. The "customer service" morons are rude and think the matter is funny. PLEASE read ALL of the negative reviews below and but somewhere else.

We ordered a hard wired bathroom towel warmer and after it was delivered (much quicker than we expected) we discovered we had ordered the wrong size. That started an online conversation with a service rep, Latoya Kelley, who was most helpful in steering us through the process of ordering the correct model and returning the one we originally bought. She was able to minimize the cost of our error and made the process as easy as possible. Thanks to Latoya the appliance is installed and we are now aware of DecorPlanet as a place to consider when are searching for items we need.