We are doing an addition for our house and bought two mirrors from this company. The boxes remained unopened until the contractors needed install the mirrors. Once the boxes were opened we noticed that the mirrors were damaged. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. Stay away if you value customer service.