CVS

I deal CVS in Garwood NJ and this place is the most pathetic $#*!ING PHARMACY I EVER DEALT WITH. So far I've been waiting 30 minutes for someone to pick up the phone. Their drive thru window is even worse when it's open. It just takes forever to get any kind of service. If it wasn't for my insurance I would bailout on filthy $#*! $#*!ing store in a heartbeat. They really don't have the help they need. I give this $#*!ing $#*!hole a -10 on the review chart. I wouldn't even give them a $#*!ing 1

My nasal sample for COVID-19 test was processed with errors so that I had to cancel my international travel. The customer service representative was not willing to help at all.

I called 800-SHOPCVS to ask why I haven't been receiving weekly ad email alerts. I had previously signed up. I logged into my CVS account and tried subscribing to email alerts again. Their system indicated that I was already subscribed. So, I decided to call CVS customer Cerberus. They finally answered after 17 MINUTES ON HOLD! While on hold I emailed customer service with same complaint and the response: "Thank you for your feedback. If you requested a response, you will receive it within five business days." Seriously? Five days!?! That's ridiculous! Back to the customer no-service telephone call, CSR requested my Extracare card number then put me on another "brief" hold. Another 5 minutes! After 5 minutes on hold, CSR came back and told me she will try to help me determine why I'm not getting weekly ad alert emails. After 30 minutes, she came back and stated that she doesn't deal in that subject area! She asked me to confirm my email address and noted that it was in their system exactly as I had stated. Needless to say, this experience frustrated me and left me irritable and impatient. Besides, their hold music sucks! I'm not pleased at all with such long wait times on the phone and the 5 days to respond to email. Obviously, CVS doesn't care about pleasing its customers. Thankfully, they aren't the only game in town. This experience only confirms my resolve to take my business elsewhere.

I am writing this review to show people that customer service is so meaningful. My family has been going to the cvs on the corner of Armistice Blvd and Newport Ave for years. They have the best team in that store. From the moment you walk in, you see Bev's smiling face who always greets you by name and asks how you're doing. Then you go to the pharmacy and see Stephanie, the tech, who always goes out of her way with her personality and service. That brings me to the reason for this review. Dale is the pharmacist. She knows how sick my father in law has been. She also knows I have a terminally ill sister in law. Dale always looks up from her work when she sees me and asks how my family is doing. She has always been a fan of my father in law's. He used to go in there quite often before he got very sick. He would tell me how nice his pharmiscist was to him! Well, last week my father in law passed away. We had his wake on Monday night. There was a big turn out at the funeral home. I was looking at all the people in line who were coming to pay their respects to my family and then I saw Dale! Our pharmacist came to the wake! That meant so much to all of us. I couldn't believe it. That was so nice of her to go. Top notch care! I wanted everyone to hear this story. Not many pharmacists would go to a customer's wake. She is one of a kind. I want her company to know what an asset she is and how great she is at her job. Thank you Dale. You touched our hearts more than you'll ever know. Love the Boghossians.

Once again a disappointing time with CVS how do they get away with it, On Sept 6 2023 my Cvs recieved a script for Inhalers for me. CVS in turn sent me a message back that it was to early to fill, The script wasnt sent to fill i was sent so that they had it and quit complaining.On Sept13 i called CVS to see if they would have my script ready on the 14 and i was told it was just ordered Today is the 16 and iwont have that inhale till the 18 or 19 i called my doctor and if the store would have not given the run around i would have had a back up. Such carelessness i value my life and i will seek consultation

The only stress in my life is going to cvs pharmacy for real I never shop in there way overpriced I only use the pharmacy and I'm so fed up I'm looking for other alternatives. They don't answer the phone it takes 20 minutes to get to my turn window or going inside I deal with the cvs in millerton ny but I'm sure there all the same everyware. I have called head otters 2 x and they just don't even call back I bet I could do a better job than the CEO I can only hope they go out of business. I feel bad for the 2 people running the whole pharmacy they mean well but only have 2 hands.the reason why there so understaff is because they lie to new employees about the hours there going to give them when they can't get the hours they quit so it's all about being cheap on there behalf they don't want to pay anybody decently, or give them enough hours.my prescriptions are going to be returned because o just can't get the stamina to go and get them. The stress the wait and feeling sorry for the few people who do work there they get attitudes they get yelled at there at wits end trying to hold it together. While the ceo doesn't return calls is probably on some beach with all the money she makes and does so poorly at her job. Please close down the cvs and go back to rite aids. I hope people are reading this truth and looking for other alternatives. Thank you from susan mcgarry

If you want CVS/Longs to change, here's the mailing address of their CEO, as of January 2023:

Ms. Karen S. Lynch
President & CEO
CVS Health Corporation
1 CVS Drive
Woonsocket, Rhode Island O-2-8-9-5
United States

Does CVS/Longs do Pick Up or Delivery Orders for non-pharmacy items in Hawaii? Do a search for:

tripadvisor.com Does CVS Have Pick Up or Delivery Service in Hawaii

To find the article by "808"

Now my review: Trying to buy non-pharmacy products through CVS Online sucks. It took me years get to the point of putting an order through. There are so many problems with their system & their website I can't even begin to list them. I had to sign in 3 times and confirm my email to place one order.

Many store items are not available for online orders. Bizarrely, some items are available for a pick up order but not an order that is shipped to you and vice versa. The local foods CVS carries where I live don't seem to be available for pick up(?) or delivery. The smaller packages of snacks I searched for were only sold in stores. Way to waste our money, make us fat and throw food in a landfill, CVS. Not okay.

The indexing on the website sucks. Items were hard to find. Site malfunctions made the order take 10 times as long to place.

CVS Carepass is a CVS SCAM. They sign you up for Carepass without your knowledge and then refuse to give refunds for the illegitimate charges they made to your credit cards even though you did not sign up for or ever use the service.

They need to hire better customer service workers. I placed an online order after 6pm as a guest & all the items were in stock.( DC 10th st NW location store #21) The next morning 8am one of the products had been cancelled. I called the online 1-877 number to cancell the order so I could go to a CVS that had all the products in stock. Something that simple became a nightmare. The customer service was so bad the girl said "just dont pick it up" like she was frustrated. She also said she could not cancel my order. Take my card in the store "they" "need" to see it. I believe they* are trying to get your credit card info or something fishy is going on. Who acts like that for no reason? Anyway I won't pick it up or ever order from CVS again. They charged me twice pending. I turned that card off. Ill spend my money with Walgreens. Another thing, they did not call to ask if I wanted to sub with another product or want to cancel, pick up at a location that had all items/ NOTHING--. WALGREENS is so much better or WALMART.

Twice today I went to CVS #2098, Front Street, Worcester, MA ******* and twice I had to leave, without service, because (first time) there were five people in line and only one cashier, and this happens all the time. It's a busy store with three large office buildings around, some with more than 20 floors...and always one cashier and one floor person.

The second time I went to CVS the person on the floor was the same person I spoke to the first time I went to CVS today the same cvs person I spoke to the first time was now on the floor (45-50, short and had a ponytail). I asked her to help me to get my printed photos (about 19 sets) because there was line with only one cashier, again. And she told me I had to wait in line and again the line was long and I couldn't wait long enough for six people to get waited on before I could get my pictures. She said nothing and I said this is frigging ridiculous that I cannot get my photos. At that time the lady turned her back on me and I walked out, again. If I can't get my pictures tomorrow, then bye-bye CVS with all my meds (six scripts) and my husband's (seven scripts). Now you probably won't even react to this issue because you are soo large, why do you need me? Well, I don't need you either. 1 star was 1 star too much. BTW, the woman in the wigs with great lipstick on the register is a sweetheart

Receive it today but don't satisfied with it.
The shipping time is so long and the customer service is not good.
The quality of the item is not good.
I think it is just soso.
Just want to return it.

I was looking for a particular shampoo, asked the supervisor if he knew if they had more I the back because the shelves were empty, he's response was no but ou can try another store. I asked if he could look in the back before driving to a further store or call and see if they had it in stock in another store he said no, but you can just got o another store and see if they have it. A cashier passing by over heard and offered to help me, she said wait here while I check in the back cause we just got iur shipments today. She came out no more than 5min later with 4 of them, gave me one and placed some on the shelves. When I was paying the supervisor saw me and told me "oh good you found it, I'm gad I could help, didn't want you to leave empty handed. Don't forget to take our survey and give this store all 5's, plus my names Alex in case you want to call the number on your survey and place a compliment."
He had sagging pants, I could see he's undergarment and a baggy shirt untucked from the back and a earing.
This store is on san Fernando rd in Glendale, I will still shop there but I have an unpleasant feeling when I see him now.

If you do carepass and decide to cancel after because you change your mind they don't do refunds I paid 5.00 I won't ever sign up again I do not recommend CVS carepass

THANK YOU TO MARYLOU!
My Husband was discharged from the hospital today and was prescribed a new medication. My frequently used pharmacy did not have it in stock and suggested I call around! I called Washington Avenue in North Haven, CT just about 20 mins before closing. I spoke w/ the pharmacist, MaryLou. She heard the distress in my voice, as I pleaded for her to fill it before closing. All I had to do was call the previous pharmacy back, have them electronically send it to MaryLou at CVS - MaryLou and the staff had to enter it, fill it and have it ready prior to (my pickup) 8:00pm!
And, ready it was! So to MaryLou and the entire team working tonight… Ashley, Brittany, Kofi and Laurissa…. THANK YOU! You Guys Rock!

I was in a trip in fort Lauderdale Florida and i found this machine selling products and i think this is the way to go, I really appreciate this approach to their costumers.

Magamia and Kevy are two of the most unprofessional staff members I have ever spoken to. Not ONE shred of decency, respect or care. Kevy is a big, nasty, bully who uses her position to be rude, hostile, uneducated, and plain vulgar. Horrendous customer service! You can't leave a complaint on the CVS portal because it keeps erroring out, there are no managers to speak with and I still don't have my much needed medication because a pharmacist and a tech thought it would be fun to play doctor with my mental health today!

CVS is withholding fulfillment of my prescription and was negligent in processing my prescription initially. I had an appointment with my primary care doctor on Thursday 8/20 and they electronically sent over my prescription to CVS. I called at 4:40 pm on 8/21 to confirm that this as well as another prescription were ready for pick up. I was told by the pharmacist that she is not going to fill it on Friday at 4:58pm because the doctor needs to be called when taking a new medication. All lies! Not a real practice and I called another CVS to confirm. This CVS is in an urban area so anyone with my color taking certain medications are illegally scrutinized and denied your legally prescribed medications. Dear CVS, Black people suffer from Depression, Anxiety and ADHD too. We deserve our meds to be provided to us in a timely manner just as much as anyone else. So many rules broken: ADA and essentially practicing without a licence by withholding my medication. Disgusting business practices when pharmacists opt to play God with your health and wellbeing!

Location 400 founders drive. Woonsocket ri i work for this company for a little under 3 month and during this time i experience employees and senior members making fun of a transgender employee on my 3rd day of train. I also voice safety concerns and i was immediately retaliated against shortly after i was sexually harassed and physically touched without my consent. And after i reported this i was terminated 12 days later never had a write up or anything. The CEO WAS AWARE OF THIS AND THEY WOULD RATHER COVER IT UP. I PERSONALLY SENT KAREN LYNCH A email with supporting facts and they covered it up and fired me the company
Is intolerant and unamerican. And management help to foster this discriminatory environment.

I went to cvs to fill my script at 10pm I have 3 children I have to get off to school every day I have a very bad right knee and can't get outa bed with out my meds they told me I would have to wait an hour and a half
Because the med I need is timed that means everyone after me had to wait even longer Way to Go CVS! THIS IS UNACCEPTABLE. PISS POOR SERVICE WHAT A SYSTEM AS IF GETTING CARE HASN'T BEEN MADE HARD ENOUGH! YOU FOUND A WAY TO MAKE IT EVEN SLOWER WHAT HAPPENED TO SPEEDY SERVICE YALL NEED TO FIND A BETTER SYSTEM NO I THINK I'LL. FIND A BETTER PHARMACY YOU REALLLY SUCK!

Worst drug store ever (except maybe Walgreens)! The workers lied to me about my anti-psychotic medication, and I nearly ran all the way out, if I hadn't called my doctor's office twice, them 3 times, and the woman lied to me on the phone, saying it was ready! It wasn't, and she lied to me, straight up. This is not my first bad experience with them on this issue and others, Once, they were completely out of one of my medications, made me spend the weekend WITHOUT my medication, supposedly called an emergency prescription in, but did not follow through so Monday, it was not ready, and they had to, a second time, write out an emergency prescription I didn't receive until Wednesday, after I had called a week ahead for it, as I did for my anti-psychotic medication. These people are dangerous, and will definitely kill someone eventually, or someone will be without their anti-psychotic meds and kill themselves. Like me. They don't even care they are sub-par. I have dates and times I called, and it was a female, and I'm calling their corporate office after safely changing to Krogers. Very dangerous and incompetent! AVOID AVOID AVOID! I hope the liar gets fired, as I can pinpoint when I called and send screenshots to corporate. Moreover, they sent a message to me Christmas eve, late, to contact my doctor immediately, no reason why, and ruined my entire Christmas for no good reason. I hate them. I hope they go bankrupt because of incompetence!