Melissa B.

Magamia and Kevy are two of the most unprofessional staff members I have ever spoken to. Not ONE shred of decency, respect or care. Kevy is a big, nasty, bully who uses her position to be rude, hostile, uneducated, and plain vulgar. Horrendous customer service! You can't leave a complaint on the CVS portal because it keeps erroring out, there are no managers to speak with and I still don't have my much needed medication because a pharmacist and a tech thought it would be fun to play doctor with my mental health today!

CVS is withholding fulfillment of my prescription and was negligent in processing my prescription initially. I had an appointment with my primary care doctor on Thursday 8/20 and they electronically sent over my prescription to CVS. I called at 4:40 pm on 8/21 to confirm that this as well as another prescription were ready for pick up. I was told by the pharmacist that she is not going to fill it on Friday at 4:58pm because the doctor needs to be called when taking a new medication. All lies! Not a real practice and I called another CVS to confirm. This CVS is in an urban area so anyone with my color taking certain medications are illegally scrutinized and denied your legally prescribed medications. Dear CVS, Black people suffer from Depression, Anxiety and ADHD too. We deserve our meds to be provided to us in a timely manner just as much as anyone else. So many rules broken: ADA and essentially practicing without a licence by withholding my medication. Disgusting business practices when pharmacists opt to play God with your health and wellbeing!