Tomas M.

Long story short I am a disabled veteran who had basically all my physical freedoms taken away. I rely heavily now on doctors, nurses and family for about 70% of my needs. I moved to an area where CVS is the closest pharmacy and I have gone there on 4 separate occasions to try and have my prescriptions filled. Once the pharmacist that was on duty called to verify my prescription on speakerphone so all the people in line knew what my medication was but had no idea what it was for thus leaving plenty of opportunity for embarrassment and judgement. Another time I was flat out lied to about how to get my narcotic prescription and was told there was a waiting list and that the list was full. Another time I spoke directly to the pharmacist and explained that I was allergic to a certain prescription because of an ingredients one manufacturer uses as a buffer and thought everything was taken care of only to again be told the next day that they would not fill my prescription. Calls to managers, corporate offices, etc. have done nothing to help. I was actually never even contacted by anyone about my complaint. The last pharmacist told me he was going to call another CVS to see if they would help me because he said they had enough in stock and never called me back at all. The sad part is that the rest of my family all use them, or did use them and we have 11 people in the immediate family alone. I know we alone won't impact them at all and they probably don't even care but we will no longer be using them for ANYTHING, period. I can understand a mistake. We all make them and we are all human but to treat someone you know nothing about like a criminal instead of a customer just doesn't sit right with me.