CVS

A medication was filled and shipped even when I replied to the text that I don't want this medication. This medication was charged abnormally high.
The customer service is one the worst experiences.

Calling CVS is a nightmare. They will place you on hold FOREVER and you will get disconnected. They WON'T WORK with you at all. You will only hear about ALL VACCINES you can get thru them, I guess they get paid for any vaccines you get. VERY DISAPPOINTED.

I Use The Pharmacy I Feel so special when I Am told that I am Missed By my Pharmacist and She Showed Concern And She Hoped I was feeling Better I Felt That she Gave me the best Care and Was Happy To See Me after sending a friend to Pick up my Medicines I also asked a Question about How I was feeling and she Told me That It was something In my Medicine That was making me feel The way I did I then Told my Doctor and She was 100 Percent Correct.

In searching for the Johnson & Johnson COVID 19 vaccivation CVS shows on their website it is available at ALL their locations, in stock and ready to dispense. When yo attempt to schedule the vaccination it ONLY offers one brand, two shots.
I called the "Help Line" asked for the as advertised Johnson & Johnson Vaccine I was abruptly hung up on. I called back and was told the NONE of the CVS locations carry the Johnson & Johnson Vaccine and they tried to get me to schedule an appointment for the two-step vaccine.
This is a bait and switch. It seems there is a financial incentive to lure in the unsuspecting people by offering ALL brands of vaccines BUT only actually dispense one.
As a result I am moving all of my pharmacy business away from CVS as the trust factor is shattered.

Have spent 20 minutes trying to refill a drug. Text says ready to fill, website says not ready, ready drugs on website are not able to click thru for delivery.

I went to pickup 2 prescriptions only to find out that the charleston ashley river rd liocation had been using a discount card for months and never ran my insurance! Really? So as they were running it, i wanted to know hia ling it wld take. Since the tech didnt bother to tell me as she walked away. Yhe pharmacist then proceefs to say, shes trying to help you. What? I didnt say anything about the tecnition. I simply asked how long it would be bc if i had too i wld just come back. Rude, and couldnt care less. When you have more bad reviews than good, maybe you should change something!

I'm going to try and make this short. I bought brand name makeup from CVS had a reaction to it. I know their store return policy. I had no receipt and had thrown away packaging. I called their 800 customer service number hoping with CVS care card they could locate the transaction number and help me out as I didn't want to just throw away the makeup and couldn't use it. The customer service rep was more than helpful and transferred me to someone in the customer care dept. They took my complaint and told me they would also contact the company for the brand of makeup I had bought. I also received a follow up call from someone else who deals with customer complaints. I wish I had names but have thrown away paperwork. They showed concern for my issue. I have been a shopper at CVS for many years have had my issues in store with customer service but for the most part in all the years I have been with them I have never felt like I wanted to stop patronizing them and go to a competitor. All I really wanted was to get a refund for the makeup and they did that plus more for me. I will also be contacted by the manufacturer of the makeup as that is their policy. I love CVS and they have a customer for life.

I would give them no stars if I could. I am forced by my insurance to fill my Rx with this more than pathetic company.
Today more than 39 minutes on the phone WAITING for my call to be picked up to see if my Rx was recieved and filled.
When the very rude Pharmacist finally answered the phone, I asked him why no one answered the phone. He said he was busy with another customer, I asked for more than 30 minutes? Are you by yourself, he replied no.
There is absolutely no reason for any customer to be placed on hold for that length of time.
During the conversation, he told me he was on his tome. And I really got upset when hearing this statement as I was on hold for so long DURING business hours.

I have been to this Pharmacy and watched, many many times. While the Pharmicist sits there ignoring a call sometime 2 and 3. The techs do the same, chit chatting with each other as customers wait both in person and on the phone.

I LOATHE CVS and recommend to all, find another Pharmacy! CVS doesn't give a crap about you, just how they can line their pockets.

In Alachua Co. Fl. I have got 4 different times out dated products vitamin, the last time I needed tooth pain relief for my daughter so I was in a hurry the med was 2018 so I went back to get a refund they said all they could do was replace it so I go get it and it turned out to be out dated also this is a problem shame on the employees and management The one i n High Springs is the worst I left with out a refund or my money back HELLO WAL GREENS!

CVS ALONG WITH THEIR CLINIC IS THE WORSE. I WENT FOR STRESS AND WAS PRESCRIBED PRILOSEC. THE PRESCRIPTION COST 123.00 AND IT WAS ON THE SHELF FOR LESS THAN $20. I WAS NEVER GIVING ANY ADVICE ABOUT THE MAIN REASON I WENT. I CALLED AND SOMEONE CALLED ME BACK AND BLAMED ME. ASK ME WAS IT ABOUT THE MONEY. ARE YOU KIDDING ME? DO NOT GO TO CVS. THEY DIDN'T TELL ME I COULD GET THE PRESCRIPTION OVER THE COUNTER. THEY DIDN'T TREAT OR ADVISED ON THE REAL REASON I WAS THERE. EVERYONE THERE COVERED FOR EACH OTHER AND MADE IT APPEAR AS IF I DID SOMETHING WRONG.

Recently my otc healthcare insurance plan provider merged/partner with cvs to rely on and deliver otc healthcare products. I placed my monthly benefit amount order *******@cvs otc and once the package arrived in a thin plastic bag and I opened it up and all three products that I had ordered was severely damaged, I couldn't believe what I was seeing because the toothpaste was completely out of its original box and the original toothpaste box was completely split in half and the children cough and cold syrup original box was damaged as well as the theraflu orginal box it was severely damaged.I'm having a hard time understanding why would any cvs employees deliberately and intentionally mailed a customer inhumane unsanitary defective products, so what does that say about a well relied on and trusted pharmacy like cvs. I'll say that it's pathetic and reckless and doesn't care about the customer's safety to even ship products like that out to any customer's. Cvs shouldn't be allowed to partner or participate in any otc healthcare plan provider company, because their not reliable or professional and doesn't practice health safety steps when shipping customers health care products.

CVS in Thurmont MD raised the price of my prescription from 20.00 to 40.00 in one month, I called Weis in the same town to see what their price was to find out it was only 12.00. Rip off!

There are signs and advertisements online about walk in availability for vaccines, including covid-19 vaccines. I walked into two different CVS pharmacies without an appointment and was turned away with the reply, " You have to have an appointment. We don't do walk-ins." When I try to use the online portal to make an appointment regardless of what zip code I put in, I'm referred to pharmacies that are nine to 15 mi away when the one two and three miles away from me doesn't come up. It's very difficult to make an appointment at a convenient location. Finally to watch two to three clerks walking around in the store while leaving the front counter so that the only option is self-checkout is absurd. You cannot purchase gift cards totaling more than $200 at a self-checkout, we are limited employees of CVS, ergo you actually need someone who works there to make the transaction for you. It takes 10 to 15 minutes to find anybody who works in the store to actually help you out anymore. I'm just not using CVS anymore. It's such a crapshoot when you go there. Then you all wonder why you're losing business to online stores or Amazon? Just open your eyes. Tell me your customer service matters to you.

CVS is A $90 billion dollar company that treats their employees like they can't afford to give them a lunch break or hire enough people to cover shifts and call outs! You give employees IMPOSSIBLE insensitives for bonuses. If the managing pharmacist is an as***le and the customer puts in a bad review... it gets taken out on the store manager who is actually busting his/her $#*! to keep that store afloat. And it cuts into their bonus too. I know a manager at a CVS and she works more than her 45 hr salary... but constantly gets $**t on by the company. She double shifts. Shows up at ridiculous hours to unload truck and is still expected to cover a full shift and at times double. And then CVS has the audacity to deny her bonus or give her the go-ahead to hire more people.

Oh... and the head pharmacist... this A$$*OLE literally NEVER shows up on time. I've been there to witness this... anywhere from 5 minutes to a half hour late REGULARLY! And this is reflected on his other pharmacists and the front store employees!

CVS is a damn legalized drug dealer! They can afford to do better! It's not like they're ever going to get shut down if it they ACTUALLY REALLY took care of their employees.

FX CVS! EVERYONE should boycott CVS! Don't take out your frustrations on my the employees. Most of my them are overworked, underappreciated and most of the time, doing 2 or 3 people's worth of jobs at any given time!

Boycott CVS!

I was super upset with one of the order I put it in recently. I just began to shop in CVS and online. I put the order on November 19th and had to wait over 2 weeks and last night partial of the order got cancelled by CVS. I called the order department this morning and asked if they can still honor the deal. The agent was very careless and impatient and I ended up having to cancel my entire order. I do a lot of online shopping all the time and never have to call so many times to check this order status and ended up having to cancel it. After the order got cancelled, I had to call another time to get my extra care bucks back. The first order department agent didn't take care of the whole process. The only thing I want to say it is so frustrating to deal with the whole process of this order. I waited for so long because this order is part of the Christmas gifts for my mother-in-law! I won't do online business with them again. I still will go to the store, but I will buy stuff on the other website.

Hello,
Complaning here since every time 3 times I talked to someone on the phone.
1 of your employees working from home wanted my CREDIT CARD/ DEBIT CARD NUMBER.
THIS IS A NO NO! SOMEONE NEEDS TO BE FIRED. I AM NOT THAT STUPID.
NOW I CALL BACK REPORT IT THEN THAT WOMAN TOOK THE REPORT THEN SWITCHED ME TO ANOTHER PERSON WHERE IT WAS A REVIEW ON HER I HUNG UP. WHERE IS MY COMPLAINT NUMBER 2 TIMES TALKED TO TWO DIFFERENT PEOPLE STILL GOT NO WHERE!
THEN I CALL BACK GET A GUY TELL HIM WHATS GOING ON HE WANTS MORE INFO HOW CAN I DO THAT WHEN YOU PEOPLE WORKING ARE TO HELP ME NOT ME HELP YOU ON YOUR JOB. TIME TO FIND OUT WHAT THEY ARE UP TO WORKING AT HOME. BE SAFE PPL CUZ THEY WANT YOUR PERSONAL INFO WHEN YOU HAVE A CARD AND PHONE NUMBER THEY DON'T NEE NO MORE... HOPEFULLY COROPORATE WILL SEE THIS NOW. I GIVE UP!