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South Carolina
1 review
0 helpful votes
Follow Charmaine G.
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Myra at the 9712 Two Notch Road, Columbia SC *******, went above and beyond her duties! I went to the store for my 2nd COVID-19 vaccine and they didn't have anymore vaccines. Myra got on the phone, called another store closer to my home, and set up a walk-in for the same day. I am so thankful Myra…You are the BEST!

Date of experience: December 16, 2021
Texas
1 review
0 helpful votes
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I would not recommend CVS to anyone I know. This pharmacy has been highly unprofessional and has failed to take responsibility for their mistakes. I've encountered numerous issues with this location, including a situation where they caused problems with my insurance, effectively locking me into using their services. When I expressed my dissatisfaction in a review, the pharmacist quickly called me at home to address it. Today, they made yet another mistake, and once again failed to take responsibility. The pharmacist, Alonso, was unable to resolve the error and instead argued with me, even suggesting that I might run short on my medication. He then passed the phone to the pharmacy manager, who couldn't make sense of the situation and attempted to blame me, falsely accusing me of picking up my medications at another location, which was impossible due to the situation they had created. I overheard conflicting stories from the entire staff, only to have the blame unfairly placed on me. The pharmacy manager instructed me to contact my insurance to inquire about the last filled prescription, something that should have been handled by them since they caused the mess in the first place. It's quite audacious for them to call me back about my experience. They need to address their issues and provide better training for their staff. I wouldn't visit this location even if my life depended on it, as the incompetence and lack of accountability here could potentially have serious consequences.

Date of experience: December 2, 2023
New York
1 review
0 helpful votes
Follow Aldie P.
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Usually this is a great store. People are normally very helpful. This, however was an off night.

Let me explain my situation. I had a long day. I spent much of my time taking care of my elderly mother and working a demanding job. In between I was able to squeeze a little time to shop for some items that I needed.

The quick shopping was not quick because I couldn't find anything at all. Maybe the girl at the counter didn't care. Or maybe her day was just as hard as mine or even harder and she didn't feel like helping me find things. I don't know. All I know is that she turned out all the lights in the store while I was still
Looking for some health care items that I didn't have time to find any other time during my long hard day. Maybe she didn't know that I was in there. Or maybe she was too tired to care.
"I'm still here," I said. She looked at me with a blank face. "I didn't realize you closed at 7:45." No answer. "Do the lights go off automatically? It would be nice to see to get to the counter. ". Then she gave a slight smile as her eyes met her manager's.
I had a hard day. Maybe she had a hard day. But at some point someone needed to think of the other person's shoes. I should have thought of her, and she- as someone who made the decision to work for the public- should have thought of mine.

Date of experience: September 12, 2023
Kentucky
1 review
2 helpful votes
Follow Blake M.
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They treat there employees awlful as I watched they ran them to death I guess that's why they never have the same people when I go to the pharmacy, I guess there heads up there $#*! and they cant figure it out

Date of experience: October 26, 2015
North Carolina
22 reviews
40 helpful votes
Follow JERRY A.
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Several months ago I went to pick up my prescription that was on auto refill and when I got home I found out that it was a 30 day supply. I have been on the same prescription for over 20 years and I have always asked only one thing. Make it a 90 day supply. The Pharmacist stated that my prescription expired. They have my Doctors name and number and I assume they know the expiration date. I would imagine that with the technology available today and with some decent employees you could handle this. They stated they would contact my doctor. I never heard back. Same employees, same Pharmacist. I finally made an appointment to see my doctor to get a new prescription and finally got it sent in and went to pick up after I have been contacted to pick up. Another 30 day supply. Same employees, same Pharmacist. I had the same conversation I always have with them and thought it might be straightened out. I got a text early this week that my prescription was ready to pick up. Mind you I have two prescriptions and they have never been able to coordinate them even when I do without so I can get them filled together. I go to pick up my one prescription and I am told she can not give to me till tomorrow. Why text me to come pick up if you can't give it to me. This is the stupidest thing CVS has done to me. You would think with capable employees and the right technology you could handle this. It is certainly not rocket science. It does not matter what city I am in or town or state, CVS is the same anywhere I have been. I am done with CVS and you can now call me a Walgreens Customer.

Date of experience: April 9, 2022
Florida
1 review
0 helpful votes
Follow Elizabeth M.
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HUGE MISTAKE TO GET VACCINES AT CVS PHARMACY on 3949 SW 8TH STREET. MIAMI, FL ******* (STORE #*******) inside a NAVARRO DISCOUNT PHARMACY. THE
COUNTERS & FLOORS WERE FILTHY. The COVID-19 PROCEDURES VERE NEGLIGENT. THE NICARAGUAN FEMALE DOCTOR ON DUTY WAS VERY UNPROFESSIONAL & IN A HURRY TO GO HOME. THE TWO DIFFERENT INJECTIONS SHE GAVE ME WERE RUSHED & CARELESS. MY ARMS WERE VERY SORE FOR DAYS AFTERWARDS. SAD!

Date of experience: June 20, 2022
Rhode Island
1 review
0 helpful votes
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Made an appointment at CVS in Lincoln for a Booster shot. They canceled 30 minutes before appointment. I was told my someone at CVS in CF, that since I had appointment that was canceled, I could come in after 6:30. When I arrived at CVS in CF, I was told by Molly that I needed to make an appointment. I explained that I called earlier and was told I could walk if after 6:30 for a shot. She didn't care, I tried to make an appointment and none were available. CVS had now inconvenienced me twice. Not Happy with CVS, especially not happy with Molly. I like to support local companies, but not support companies that mistreat me. Go somewhere else, avoid CVS CF and Molly the "XXXX".

Date of experience: March 10, 2022
Michigan
1 review
0 helpful votes
Follow Juanita S.
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My prescription
July 24, 2023

I would not go to cvs, if u don't pick up ur prescription when they tell u it's ready they will give it to someone else because I didn't get my script when they said it was ready they gave it to another customer it was ozempic I take it because I am a diabetic not to lose weight they did not notify me they were giving it to someone else so now I wasn't able to take it on Saturday because they didn't have it. How could they do something like that and I am going to look in to who I can notify regarding what they did.

Date of experience: July 24, 2023
California
1 review
0 helpful votes
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Dinied medication
September 24, 2023

I had 3 back surgery's, and a neck surgery, so here it goes if any customer or patients to DIE continue bringing OUR RX to this pharmacy, let the manager of the pharmacy make decisions for our body and make us feel guilty for having HMO. This pharmacy is at ******* Balboa Bvld, Granada Hills, CA *******

Date of experience: September 24, 2023
New Mexico
3 reviews
0 helpful votes
Follow Sandra mynatt M.
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First it is always clean and the products are clearly label with good prices. For several weeks I have had Barbara at checkout. She is the best I HAVE EVER HAD AND I HAVE BEEN GOING THERE FOR YEARS. SHE SHOULD HELP TRAIN THE NEW CLERKS. FRIENDLY AND EFFICIENT.

Date of experience: April 19, 2021
Texas
2 reviews
0 helpful votes
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Vitamins
March 4, 2017

I live near a CVS but am disabled, so online shopping is much more convenient for me. I wish I could purchase my RX's there but they never have my monthly order ready on time.

Date of experience: March 3, 2017
New York
6 reviews
1 helpful vote
Follow Tracy S.
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Jay and her staff are always offer excellent customer service and this location is not the nearest to me,but I make a point of going because the service is much better than Getty Square site.

Date of experience: July 8, 2023
Missouri
1 review
0 helpful votes
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First Aid kits
July 10, 2022

So I went to the CVS that I usually go to because they were in my app offering free FIRST AID KITS and of course I went to get my today and they were out. Why offer it? Terrible offers! CVS is going downhill.

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
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Amo mi trabajo - love my work
November 28, 2022

I loved the CVS 829-0280 pharmacy that they have improved, Pedro and the pharmacy staff, with the second Asian doctor pharmacist, EXCELLENT staff, my family loves them, the second opinion goes to Julio and Mateo, super workers, nice customer services, Today I heard Mateo say in a loud and cheerful voice I LOVE my JOB and I loved it, I APPLAUD the enthusiasm of the place and the good vibes. I really appreciate the place and its staff. This note is from the SALICIO family

Date of experience: November 27, 2022
Illinois
1 review
1 helpful vote
Follow Lisandra L.
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So I ordered online, never received anything so I call twice in a month they tell me the order was cancelled I said okay can I have my money back they tell me you have to talk to your bank... what?

Date of experience: October 12, 2016
Mexico
1 review
1 helpful vote
Follow John P.
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If you call CVS about the pharmacy make sure your phone is 100% charged because you will wait.
Once they have your prescription they will badger you to renew even if you do not need it.

Date of experience: January 8, 2023
New Jersey
16 reviews
25 helpful votes
Follow Amanda T.
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I have ordered some items from this site that they did not carry at the local cvs drugstore. I had no problem receiving my items. I have been very satisfied with this site.

Date of experience: May 13, 2013
Florida
1 review
0 helpful votes
Follow Tina T.
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Put in for a simple Rx refill. Literally 3 weeks later they still have multiple excuses why it wasn't filled. First they said it was not in stock on the phone then after the app says 2 weeks later it will be ready on the coming Sunday I go there the next day and they say oh the insurance won't let us fill because it only for 30 days and not 90 days. Wtf is that first of all! You should be able to get 30 days if you want, who is the insurance dictating how many days of meds you can get. Then cvs corrected that and then said it will be ready the next day. I drive over there the next and now they say it's out to stock so now it's been 3 weeks. Later after I'm home they said cvs in another part of the city has plenty so why can't they transfer the med to my primary pharmacy in the first place instead of making me wait weeks for a med that I need to take daily. I use the app to get the medication delivery. Delivery person apparently came to my complex but never rang the doorbell or anything. I call Cvs and they said med was returned to them because no one opened the door! Seriously?! They can't reset it in their system so Now I have to wait another few days to get the med. This is absolutely ridiculous!

Date of experience: August 26, 2023
Connecticut
1 review
0 helpful votes
Follow Tina T. M.
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Bad 👎 Bad customer service Campbell Ave West Haven CT Awful Awful Awful 😒 😑 😤 🙄 Disrespectful Customer service 😑

Date of experience: May 14, 2024
California
11 reviews
33 helpful votes
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The reason I stopped getting my Rx filled at CVS is that they shortchanged my prescription and when I complained (which took persistence) they sent a corporate bean counter who couldn't count to deal with it — what was going on? I have my suspicions the rest of the RX went into personal use — I got 16 pills instead of 32 and it was a noticeable difference. When I went to refill, CVS said they had given me the full amount, but the RX bottle said 16.

Date of experience: August 12, 2022

Overview

CVS has a rating of 2 stars from 417 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CVS most frequently mention customer service, next day and several times. CVS ranks 4th among Pharmacy sites.

service
142
value
116
shipping
50
returns
54
quality
90
+19