CVS

What has happened to CVS pharmacy as they are just TERRIBLE. Their app will say prescriptions are ready and when you get to the store they are not. My good friend, who was a CVS mgr for 30 years, told me the pharmacist will mark prescriptions as complete even though they are not in order to meet prescriptions completed numbers corporate has set for them. Anyway, when you get to the store, the tech will tell you your prescription isn't ready but they can expedite it and have it ready in 30 minutes. This is ridiculous. Also, today, we have a family member with Covid and the Dr. ordered PAXLOVID at 2:40 pm. It is still not ready at 5 pm and we have been on phone hold for over an hour trying to get it expedited. You would think CVS would expedite a med like PAXLOVID because the sooner someone starts taking it the better when dealing with Covid.

I am a grandmother who went into CVS on Patterson Avenue and purchased two Target gift cards for my six and three year old grandchildren for Easter. Imagine their disappointment when they got to the counter at Target only to discover they had been hacked by someone. I had the receipt and went back to CVS and was told NOT MY PROBLEM. I called the customer service and they were kind enough to look into it and called me back and said that I needed to take it up with Target as if it is Targets problem. DO NOT PURCHASE GIFT CARDS FROM CVS. They do not care about you as a customer but love your money.

I'V BEEN CALLING THE COURTHOUSE CVS IN ARLINGTON VA ALL DAY AND HAVE BEEN KEPT ON HOLD FOR EASILY 10MINS AT A TIME. NO WAY TO LEAVE A MSG TO CALL BACK EITHER. AFTER CALLING ALL MORNING AND AFTERNOON, I FINALLY JUST CALLED THE STORE AND ASKED TO SPK TO A MANAGER. I TOLD HER ABOUT MY ISSUE, AND SHE SAID "ALL I CAN DO IS TO TRANSFER YOU UP TO THE PHARMACY"! TALK ABOUT NOT CARING ABOUT YR CUSTOMERS! I HAVE EVERY INTENTION OF SWITCHING TO WALGREENS. I WOULD HOPE THAT THEY WOULD TREAT THEIR CUSTOMERS IN A BETTER MANNER!

Are not responsive to customer concerns or care. Never have Rx when needed and wont let you know when available or options, disorganized,unprofessional.

I am a Senior citizen who had hip surgery 9/13/2018 and went to pharmacy on 9/17/2018 upon release to drop off a prescription for pain as well as pick up prescription that were not picked up during hospitalization.
The pharmacist gave my husband a hard time since 2 of the medications were controlled substance which my doctor had discussed with me and instructed me how to take prior to my release.
The pharmacist did not dispense any pain medications despite having prescriptions and referred my husband back to my doctor.
I had make an appointment to see my doctor after 2 days of no pain medication & hip surgery because a pharmacist made a judgement call that overrode my doctor's right to prescribe her patients needed medication after surgery.
I can't put into words the pain and suffering I endured at CVS Pharmacy located at 1950 Village Circle Las Vegas NV. I will never do business at this CVS ever again for their lack of compassion and ability to make their clients uncomfortable as if they were drug addicts. Pharmacist gone wild on a Senior Beware of this pharmacy I went to another 24 hour CVS that assisted me in my needs without the drama of they gave me. Shame on them

CVS is a really Bad Pharmacy.

Waiting to speak to a HUMAN BEING takes hours of your precious TIME!
If your Doctor sends Prescriptions they disappear from their computer.
Then you have bother your Doctor to do a repeated script :(

If you work them you have be Desperate Person.
You don't have qualification for other jobs.

CVS is Rated as EXTREMELY LOW as far as Pharmacy's go on the SPECTRUM :(
We are leaving and going to using Walgreen's which a Supreme Pharmacy heh. You get a Human Being on the phone ASAP!

Please stay away from them,
Judy Starr

AND NO ONE! IN MY LOCAL STORE GIVES A CRAP! IF YOU NEED HELP! I PLACED AN ENTIRE ORDER ONLINE... THINKING I COULD DO IT FROM THERE. WAS TOLD HAVE TO DO IT FROM APP... RE DO THE ENTIRE ORDER! ALL OF A SUDDEN PRICES ARE DIFFERENT! COUPONS ARE NOT AVAILABLE AND NOT ONE! STINKING PROMO CODE - ALL WHICH STATE THEY ARE NOT EXPRED WORKS! AND THE "FOOL" THAT GOT ON THE PHONE IN WALLINGFORD, CVS COULD GIVE A CRAP LESS ABOUT HELPING ME! HOURS... WASTED

I have been trying to speak to someone who could handle a problem, and was transferred 4 times and all they could do was keep going back to the same dept. that I began with. The company only worries about one thing--HOW CAN WE STOP LISTENING TO THE CUSTOMER, I KNOW, IF WE KEEP TRANSFERRING HIM FROM PLACE TO PLACE.

I would like to shout out a big thank you to Becky, a pharmacist at the Dixiw Hwy CVS location.
I was struggling trying to get flu medication to an elderly relative luving in Florida I'm in SC so had to call the pharmacy in Florida and coordinate.
Becky went above and beyond to ensure my relative received her flu medication.
Thank you Becky.

They are not even one star! First off the pharmacy is incredibly rude. I can't say that enough! RUDE. And don't bother trying to talk to the store manager. He is just as rude and does not even know the District Managers name. Which if I am not mistaken it is on the wall with a picture. This pharmacy has given the wrong medication more than once to my father. How dangerous is this? Very considering the meds they sent him home with. A bottle with someone else's meds in. And thank God he did not accidentally take it since you can't hardly mix anything with his meds. They lie all the time to him. Telling him you can pick it up this day and turn around and when he calls to get it they say nope sorry it will be this day. Most of the time they do not even have his meds in and he is waiting. This pharmacy has gone down way down... And to allow your staff to be rude to customers thinking that is OK? I can only hope people will start going somewhere else and let them stop making money off of good people to be treated like garbage. Due to treating a Parkinsons patient like you did and now making an er trip because of it. Thanks for everything CVS you are not a good place at all. We will be taking our business to a pharmacy that has at the least great customer service! We can definitely do better than you.

Beware Gold Emblem products at CVS!
If you buy the Gold Emblem Mixed Nuts, you will bite into an almond and it will be extremely bitter. So bitter that you'll have to spit it out.

When you call CVS for a refund, you'll be told that YOU need to return to the store.

Why do I have to return to the store to solve the problem of inedible nuts?

If you have the receipt, you can get a refund. If you don't have the receipt, you can get store credit, AT THE MANAGER'S DISCRETION. When I asked about the criteria that the manager uses to determine whether you get store credit, I was connected to the store and the call cut off. Although CVS had my number, no one called me back!

That call was 32 minutes long!

Why do I get to spend 32 minutes on a call to fix the problem of Gold Emblem nuts that are not fit for human consumption?

Our local CVS pharmacy failed to provide us with free COVID test kits even though we are on Medicare and their website said they do. Then, after I contacted them in writing three times asking them to remedy the situation and reimburse us for the price of the kits, they were so unprofessional as to not even respond to our request one way or the other. CVS was our pharmacy of choice; now it is on our DO NOT PATRONIZE list.

On on June 27,2020 I went and bought two Apple store iTunes cards one for $50 the other one for $100 when I got home to use it there was no money on there I went to the store to see if they could help me to get my money back off the cards Customer Service tells me that it's gonna take two days (48 hours)and I don't know if I'm a get my money back I can't believe that happened to me somebody get a win about gift cards It didn't take me 48 hours to give them my $150.00 to them

Cvs at 1122 south university the pharmacy always have rude pharmacists and employees and medications never are ready theirs always a problem hope Caremark do something about it or Cvs