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How would you rate CVS?
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Florida
1 review
0 helpful votes
Follow John N.
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I'll report them to the fbi for attempted murder refusing to deliver place rude primitive don't waste time with a zoo.

Date of experience: November 28, 2020
Florida
1 review
2 helpful votes
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I love these guys. Definitely the best legit online pharmacy out there. Thanks guys. Will be coming back real soon.

Date of experience: February 20, 2017
Illinois
1 review
1 helpful vote
Follow Larissa H.
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My son has an autoimmune disorder and was prescribed Rasuvo on Dec 28 b/c the oral methotrexate wasn't working. After 3 weeks of numerous phone calls and seeing my son's condition getting worse, I knew I had to bypass them. I went to Walmart and they ordered the drug and I picked it up the next day! They also assisted me in finding an online coupon that lowered the cost.
I've now been trying to get reimbursement from CVS Caremark and have spent HOURS on the phone with them.
I used to work for Coram. Coram was acquired by CVS 4 years ago and they have drove it in the dirt. CVS was having the patients skip their home doses or stay in the hospital another day b/c CVS wouldn't hire enough pharmacists to fill the order. CVS is all about the money. THEY ARE NOT PATIENT ADVOCATES.

Date of experience: March 1, 2019
Connecticut
3 reviews
15 helpful votes
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There is no retailer I deal with that offers more discounts and coupons than CVS. I will shop at no other. Pharmacy in store or on line.

Date of experience: December 4, 2019
Ukraine
2 reviews
0 helpful votes
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Cheap prices
November 16, 2019

I adore shopping at CVS pharmacy. The prices on brand cosmetics are lower that in brand stores. Highly recommend!

Date of experience: November 16, 2019
Maryland
3 reviews
1 helpful vote
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I called to ask about about transferring my prescription. She was extremely rude and laterally hang up on me.

Date of experience: July 26, 2016
Pennsylvania
2 reviews
10 helpful votes
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I'm not sure who gets the "God Complex" more... the doctors or the pharmacist! When ur script is due every 30 days, u would think it's so simple! WRONG! My Dr. wrote my meds out for 3 days early due to a documented reason. However, CVS EXPLAINS they will not honor what the Doctor says and makes me wait for 3 days! Then a month later I drop off same script, and they call me 2 days early to pick it up! Then to get back on the rotation I call cvs for explanation as to why my meds t not ready this month on the 30th day!? They try to reason that the doctor wrote "TBF" on it (to be filled) for the following day and they CAN NOT release it! But when it was wrote for the earlier date months back they wouldn't do it! It's completely WRONG and so much BS to point the finger at anyone except themselves! When u play by rules and they constantly change for a superior feeling, how does that help the actual customer/patient?! Tooo many chiefs and so few Indians! Shame on all of
U! Laugh now cuz ur turn or a loved ones turn will come and I'm sure u won't find any humor in it to watch them suffer! (They need to take the "Do no harm" out of the oath... it means nothing! Good luck to all survivors!

Date of experience: May 13, 2020
Florida
1 review
1 helpful vote
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Savings
November 1, 2019

CVS is great, i mean i love and want to say THANK U for the extra care savings, getting a disability check, CVS saves me a lot of money when I shop, I'll give 10

Date of experience: October 30, 2019
Pennsylvania
1 review
0 helpful votes
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Not happy went Online to purchase a product under 4 dollars and keep getting a message saying card error try a different payment method

Date of experience: October 3, 2023
California
5 reviews
25 helpful votes
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My wife and I last week saw this little laptop unit for seale here at our local CVS drug store. This is the last of the nive things to say about that, because first we were told at the store they had sold out the same day they recived the idiem, then we were sent to another store in Monterey, they also were sold out, the last stop for this day was a store in Marina, you guessed it sold out, on each occasion we were topd by the sales person the other store had stock. This morning we drove up to Fenton were some family members told us the: CVS had stofck, we asked them to pick up 2 of the units for us, no, they had them but one had previously been open and had decals all over it to prove it and the wrong power cord and did not worklll So as far as CVS drug stores are concern, remember byer be wear...

Date of experience: November 25, 2011
New York
5 reviews
0 helpful votes
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Best in town
March 29, 2017

Excellent customer services. The farmacy staff is the best in town. Good character, allways trying to help and well educated people.

Date of experience: March 29, 2017
Colorado
1 review
0 helpful votes
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I compared prices with other drugstores in my area and the prices of products at CVS are much higher! Not Good!

Date of experience: March 4, 2022
Texas
1 review
0 helpful votes
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CVS what a joke for upper management. I scheduled an appointment online to take a covid 19 test at 6401 Precinct Line Road in Hurst, Tx. I am a VA which they take, I took the test and then was told to wait for the nurse to give me my results. I waited about 5 minutes and she took me to the back and started asking me alot of question and took my blood pressure and it did not seem right. She ask me to wait and she printed out my bill and they charged me for a assessment charges $99.00 and another $120.00 for the covid test. The covid test I agreed to but not the assessment. The nurse stated that it was a requirement when taking the covid test by the VA. So I called the VA and they stated that was not ture. I disputed the charges and they has some manage call me and she was a joke how did she get that job. They only care about how much money they can get from you, since the gov'tment is not paying for the covid test anymore. The manage stated that it is there new policy now as of April that all covid test requires this assessment for $99.00. I can not trust what CVS tells me now because someone is lying but they are not going to admit to it. My family and I will never use CVS again for anything.

Date of experience: May 26, 2022
Wisconsin
3 reviews
19 helpful votes
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Recently on vacation CVS provided for our random list of needs. Over the counter meds, paper goods, and sweets for the road trip!

Date of experience: January 11, 2018
Georgia
1 review
0 helpful votes
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The person who answered the phone called me a liar when I tried to return an online lipstick that had already been used… what an ifiot

Date of experience: July 17, 2023
California
3 reviews
21 helpful votes
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Any OTC item you purchase from CVS is pricier than nearby stores. The good thing is their customer service, greeting etc.

Date of experience: January 10, 2020
Texas
1 review
0 helpful votes
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They do not answer the phone in the pharmacy. I've been with cvs for many years but it's time for a change.

Date of experience: September 6, 2023
North Carolina
15 reviews
28 helpful votes
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ATTENTION ANYONE WHO HAS A CELL PHONE THAT IS NOT A SMARTPHONE!

CVS sends me a few emails a week about Curbside Pickup. The emails contain a coupon for $10 off of a $15.00 first-time Curbside Pickup order. After going through the entire process of getting an order to the checkout process, the next step tells me I have to put in a mobile phone number to confirm my order. I enter my mobile number, it rings a second later, I click on the message... but it goes NOWHERE. After several tries, I called the customer service number. The manager tells me I cannot place a Curbside Pickup order unless I have a SMARTPHONE!

Know it's impossible for anyone under 21 to imagine that there are people who have cheap cell phones, and not SMARTPHONES. CVS is discriminating against an entire group of people who cannot afford a SMARTPHONE. The only SMART thing about this situation has nothing to do with being SMART. The SMARTPHONE is SMARTER than the program designer who cut out the very people who keep CVS in business, and didn't even have the courtesy to post a note on CVS.COM reading, "YOU CANNOT PLACE A CURBSIDE ORDER OR USE A CURBSIDE COUPON UNLESS YOU HAVE A SMARTPHONE" After 40 years, maybe it's time I do the RITE thing, and go shopping somewhere else.

Date of experience: January 18, 2017
New York
6 reviews
0 helpful votes
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Great staff.
July 16, 2022

Always have a great experience at CVS. The staff are always happy and helpful. They also have great deals and discounts.

Date of experience: July 15, 2022
California
1 review
3 helpful votes
Follow STEPHANIE A.
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RUDE RUDE RUDE
February 28, 2017

Rudest Pharmacy ever to exist!
DO NOT SHOP AT CVS!

I was lied to by the pharmacy. I contacted them over a MISTAKE they made on my prescription... instead of owning their mistake they LIED ABOUT IT!

Date of experience: February 28, 2017

Overview

CVS has a rating of 2 stars from 417 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CVS most frequently mention customer service, next day and several times. CVS ranks 4th among Pharmacy sites.

service
142
value
116
shipping
50
returns
54
quality
90
+19