I was in the Meriden, CT store on 12/20/18@ 2:30pm. I purchased an OVAL PLATE #926278, to be personalized.
First, I'd like to say, the female Store Manager/Asst., who was doing all of the engravings was an absolute witch!
I walked in, a very kind older woman helped me. She went to the desk to retrieve the cardboard sample displays of the different size, shape, color style plates offered, so that I could see them in person.
Well... the woman doing the engraving grabbed them from her and said, "No we don't do that. They stay on the counter", as she put them back.
I was guided to the book, finally made my selection and placed my order.
I brought my item (a jewelry box) with me and asked the young girl after she rang me up, "Do you guys put it on for me?" "Oh my God, I'll never get it straight." lol.
"Yes, we can do that", she said. "No problem."
"NO WE DON'T DO THAT", she interjected rudely, never picking her head up from the engraver. "I'm sorry", the young girl stated!
Never, ever, ever again will I visit this location! I will go to the one located in Milford, CT, if ever I need something engraved!
I realize Christmas time is a busy time. Everyone in retail knows this. Everyone in retail expects and plans for this. So to say this was "a situational attitude" or "a busy day" is... I'm sure not the case. If every employee behaved in this manner, not only would they be removed from the position, but businesses would be closing at alarming numbers!
In today's retail competition, stores look for/strive/demand/offer exceptional customer service and professionalism, from their employees! That's what makes them a place where people WANT to shop!
Also, as an FYI, I additionally purchased an item, with engraving (ceramic blue dinosaur "piggy" bank), from the store. As the young lady went to get the box, for the item... "Let her know we don't have a box for that. It is the last one and it is sold without one."
Note: Though... the dinosaur and other bank (pink) which were on display had identical boxes and there were numerous pink ones left.
Long story short - She's NOT an asset to your company! She's rude, arrogant, ignorant and unprofessional!