I ordered 3 bathing suits from Cupshe -- 2 out of the 3 fit perfectly, but the third was an awkward fit. I talked with customer service and they issued me a coupon to buy a new suit without even having to go through the hassle of returning the old one. I definitely recommend Cupshe!
I absolutely love the quality of the clothing that CupShe sells. Although the sizing can vary, CupShe has been amazing at ensuring a solution was offered. Customer service is definitely a priority! I will continue to place orders and will ensure I refer family and friends.
Dear Denise, we are grateful that you took the time to write this review. Cupshe is always striving for great service and our team keep working hard to make products have a better performance! It was our pleasure to have your recommendation and we look forward to seeing you again soon!
You will be charged the shipping fee and the difference in the exchange rate between your currency and the Chinese Yen. It doesn't state this anywhere on their website.
You end up only getting a fraction of your refund back for a purchase.
Dear Melissa, we are sorry for this confusion and empathize with your frustration. Firstly, sorry that we don't offer shipping fee for return currently as we stated on our website. You can see the statement on our "return" page. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. Secondly, we are an international company with branches and warehouses in many countries that customers may incur an international transaction fee created by your bank as stated on our website. Please don't worry, after the confirmation, we will give you some compensation accordingly. Furthermore, we promise to process the full refund to you after the shipping receipt for return is provided, and checked that our customer service has already made the full refund of that item to you. Finally, we found that our customer service has also got in touch with you and also provided compensation for you to express our apology. Please kindly check it when you have a moment. We'd love to solve the issue to your satisfaction and make every effort to turn your experience into something better. Hope your understanding.
Ordered two bathing suits from here and one fit perfectly and the other I wasn't crazy about but I contacted customer service and they rectified this immediately and provided me with options and responded to my request very quickly. Love the quality of the suits and huge selection. Would definitely order from them again. I am 125 lb and 5'4 and a small fit perfectly. Also I live in Canada and didn't have to pay duties which is amazing!
Hi, Michelle.We promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you.
Great customer service and awesome shop! The clothes are great quality so you'll walk in and want everything. They were having a sale when we went so take advantage of those. We will definitely recommend CUPSHE to friends and be back to shop!
I purchased two bathing suits and was so excited to receive them in the mail. When they finally arrived I rushed to open them, what I found was unsatisfying. The first was much too big and the second had a tear down the side. When I went to Request a refund they simply turned me down and said sorry we hope you understand. I spent a fair amount of money on what I thought would be quality suits. Terrible customer service and suits- I would not recommend wasting your money.
Hi, Sarah, we are sincerely sorry that our suits do not fit you. Return and exchange are available within 21 days after delivery, which has been declared on Cupshe website. We have helped lots of Cupshe customers meet their requests till now, and wondering if there is some misunderstanding for your case. Could you please tell us your order number? Cupshe promises to take care of every customer's problem seriously!
I purchased 2 pairs of plus size swimmers. They arrived in a very timely manner, the quality was great and the sizing ( unfortunately for my judgment) was true to size. That made mine too big because I was expecting small sizing. I contacted Cupshe and they responded promptly. Blair organised a credit so I could get the size I need and they too arrived quite quickly. Extremely pleased with everything from the product to the customer service. Thank you.
Dear Dana, thank you for the 5-star review. We are working hard to ensure every customer get packages within promised time limitation and we promise that every request from our customers will be responded within 24 hours. Meanwhile, all of our products follow strict quality checks and the size chart is based on accurate measurements of most women's bodies. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Your recognition means a lot to the whole Cupshe team, and is greatly appreciated.
Made a few purchases here all sent authority to leave parcel as requested until my last purchase I spoke with customer support to request this and she basically didn't want to do my request and cancelled my order which I'm still waiting for my refund of $278.60, I then stupidly repurchased my order spending another $278.60, and I emailed customer support requested authority to leave parcel, she assured me this has been done though when I got the email this had been shipped it was marked signature required I again contacted customer support she again assured me that this had been done today I received a text message from global express my order is out for delivery if I'm not home I will be updated with in 24 hours where I can pick up my parcel my closest depot is 45 minutes from me which due to injury I can't drive too, not happy with these liars and frauds at all they also tried to offer me a $10 voucher to compensate their mess up they can keep it because I won't be shopping here again, ive unsubscribed from their emails
I still have not received my $278.60 refund from Cupshe, avoid this company
Dear Lee-ann, we regret any inconvenience or frustration that your experience has caused you.
Regarding your recent refund request, we understand the importance of ensuring that you receive the refund in a timely manner. If you have not received the refund yet, we kindly advise you to contact your bank directly. You may also provide the refund proof we have sent you to your bank for their investigation into your refund status.
Additionally, we have taken the initiative to contact DPFX courier regarding the delivery of your package. They have assured us that your package will be delivered directly to your doorstep. Please note that the message you received from DPFX is a standard notification from their system. However, please be aware that we are unable to control the automated system messages sent by the courier company. We appreciate your patience in this matter.
If, however, you encounter any situation where the courier requires your signature for delivery, please do not hesitate to contact us again. We will provide you with further instructions and assistance as needed.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
I paid extra for expedited shipping so that the product would arrive before a couple days before I left for vacation. HOWEVER, Cupshe messed up my address, forgetting to put the floor number, so I did not receive the item until after my 10 day vacation. They would NOT refund me the price I paid for expedited shipping and would also NOT let me return the item, even though they advertise easy returns. They only offered me a 75% off the next purchase? I will never, ever buy Cupshe again. Also, none of the phone numbers they provided were in service. Total scam.
Dear customer, sincerely apologize for your inconvenience.
Your order was returned to us because of the address. We have resent the order to you.
Our agent has offered you the return address. If you have any inquires, please email us.
I have recommended Cupshe to all of my friends since I first received my order. The quality is that of a high end brand but without the high prices. I love the unique styles and the fact that new styles come out every month. Dont go anywhere else for your swim suits!
Sarah
My order #*******
Hi,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
I bought a few items on their website thinking it will come in time for my trip. Cupshe advertises 6-8 business days on the website. The time passed and I didn't get the mail. After I reached out, they said there would be a delay because of some shipping problems they are experiencing. They didn't even have the courteasy to let me know, until after I reached out. Who knows when my stuff will arrive. Poor customer service... despite their items on the website looking so cute, I would not recommend this place.
Dear Aliya, please accept our sincere apology for bringing you an unpleasant shopping experience. Due to an international holiday, most logistics were delayed for several days, as we've clarified on website. Sincerely sorry for the inconvenience. Meanwhile, we are sorry to know your are unsatisfied with our customer service and will keep working hard to make improvements. Our agent has sent the detailed shipping information and compensations to you by email. We will also keep update the order status with you. Hope we can do our best to check this issue and resolve it to your satisfaction. Thanks for your business and understanding.
I'd been looking at their Instagram ads and website for ages but couldn't believe that a $20-$30 bathing suit could be decent quality. I saw a suit I couldn't resist and decided to take the plunge. I just received my suit with CupShe and I'm really pleasantly surprised! Not only does the suit fit well, but the quality is actually very nice. I would compare it to buying a suit at Target. Happy Customer who will buy again!
Dear Customer,
Thanks so much for your love for Cupshe bikinis!
I always bought super expensive swimsuits from Nordstrom, Everything but Water, etc. but now I don't know if I will even need to because I found Cupshe. I was just on vacation and brought 3 suits from the site and every time I wore one I got multiple compliments. They seem like great quality and fit normal. I typically wear an L and I bought all L one piece swim suits and they fit perfect.
Hi Karli,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Hope to see you again at Cupshe
Cupshe
I bought 5 bikinis with different tops and some of the tops did not fit, they were smaller than my regular size, it probably depend on the style. Material and colors were very good. I call customer service which gave me the option of replace them for free and keep the smaller ones. If I choose to return them I had to pay for the mail fees. So, I kept the smaller ones, and received the new ones without any cost. I was impressed. Will buy again for sure!
Very happy with the quality of the 2 bathing suits I bought. Unfortunately one was a little too small but they made the whole return process easy and stress free. Fast delivery and fast responses too.
Dear Adriana, your recognition for our swimsuits and customer service are greatly appreciated. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. And we promise that every request from our customers will be responded within 24 hours. Meanwhile, shipping carriers does perform out of our expectation sometimes, in a good or bad way.So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Wish for your constant support.
Please read an honest review. I ordered on April 1st with 5-7 business day shipping. It's now April 19th and I have not received anything. The shipping says label created but still awaiting the item from April 1st. They claimed it was lost in transit and another package shipped out and and wait another 5-7 business days. If you want a full refund on products you never received, forget it. They will offer you a 100% off coupon to a future order though or only 50% refund on products you never received. What a joke. I would never recommend this company. What terrible customer service.
Hi Megan, sincerely sorry for logistics delay. We’re informed by the shipping carrier the original order you made is lost during transit. To make compensation for that, we’ve reshipped your order immediately. Checked the resent package is in transit now, the shipping update also is attached via the email. Meanwhile, we have processed 50% refund to you. If you are not satisfied with the suits when the resent package arrives, we'd love to refund you the rest 50%, as well as the shipping fee you paid for return. Please kindly check the email for details. We’ll keep working hard to make improvement and wish for your kind understanding.
I purchased two beautiful swim suits but the one colour was not flattering on my skin tone, and when I inquire about exchanging it the agent told me to keep it and gave me a credit for a future purchase. I will be buying again and I've told my friends about it too.
Thanks for being so great!
Hi, Marissa! Thank you for your review and feedback! The data helps us review and make our products better. Hope you can find more flattering suits next time. We will work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I had to send 5 emails to customer service until I got a reply. I specifically stated that I wanted to return my order because of quality issues, and they offered me an in-store credit! I never want to order from this company again so told them I wanted a full refund. Still waiting to hear back... This place is a scam, DO NOT ORDER. They make you tell them specifically why you want to return, with individual pictures of everything. I have never had another company do this.
Order #: *******
After I posted this review I was contacted by a customer service rep, a different lady than who I had been in contact with, from Cupshe and offered store credit for the amount of the bikini I purchased. They have lots of cute bikinis to choose from.
Hi Lisa,
Thank you. We are very sorry for the previous hassle. Cupshe will continue to improve our service and products in 2018.
Wish you have a nice new year.
Cupshe has terrible customer service. I ordered 2 bikinis both the same size from them. One of the bikinis was way smaller than the other and when I contacted them to return or exchange it I was told since I got it on sale, which was $3 off of full price, I could not return or exchange it. I tried to explain to them that I ordered my size and would never have ordered it knowing it was a size too small. According to the description and sizing chart I ordered a bikini that would fit me. I was told since I got it on sale $3 off of full price I cant return or exchange it. Sorry I hope you understand is that I was told. I do understand not buying from this company ever again. Save your $ and dont buy from this company. Their sizing chart and descriptions are not accurate.
I ordered 2 suits from this site, and 1 did now work out for me. So I wanted to return. I am getting no response from this company, after sending 3 emails with all my information for the return, and still no response. I was going to order another suit to replace the one I am not happy with, but now I will not be giving this company any of my business. I would like my money back CupShe!
So sorry for the delayed response.
Could you please tell me your order number?
We will fix your problems.
Overview
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Jennifer S. Many thanks for your recognition of customer service. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify the process. Gladly to know that works.