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Melissa H.

Contributor Level

Total Points
88

1 Review by Melissa

  • Cupshe

5/3/20

You will be charged the shipping fee and the difference in the exchange rate between your currency and the Chinese Yen. It doesn't state this anywhere on their website.
You end up only getting a fraction of your refund back for a purchase.

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Amanda D. – Cupshe Rep

Dear Melissa, we are sorry for this confusion and empathize with your frustration. Firstly, sorry that we don't offer shipping fee for return currently as we stated on our website. You can see the statement on our "return" page. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. Secondly, we are an international company with branches and warehouses in many countries that customers may incur an international transaction fee created by your bank as stated on our website. Please don't worry, after the confirmation, we will give you some compensation accordingly. Furthermore, we promise to process the full refund to you after the shipping receipt for return is provided, and checked that our customer service has already made the full refund of that item to you. Finally, we found that our customer service has also got in touch with you and also provided compensation for you to express our apology. Please kindly check it when you have a moment. We'd love to solve the issue to your satisfaction and make every effort to turn your experience into something better. Hope your understanding.

Melissa Has Earned 8 Votes

Melissa H.'s review of Cupshe earned 8 Very Helpful votes

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