Gwynnie BeeReviews 381

I signed up for the trial and got my package which was the two trial pieces one a green dress and one a black stretch skirt and also two dresses i actually bought for incredible savings. First the negative. I got a green dress that was horribly wrinkled in the package. I do not mean a little wrinkled but a lot wrinkled. I do not have time or inclination to get wrinkles out so i simply put it in the wrapper and sent it back. I then tried that very evening the black skirt which i wore and received lots of compliments about. I love the skirt. I may send it back for a smaller size which is a great thing. But i am thrilled with it. As far as the two dresses i bought, one is a floral print that i do not like at all and then one is a black and white checkered dress that i absolutely love and am wearing Monday. So far my review is mixed 50/50. However i have a full closet and will keep giving this service a chance as i love that skirt so much. Anyway over all that is where i am at.

I had a free trial membership, that I cancelled after 1 mth. I did receive a fair amount of clothing in that time, the shipping was quick. Id try something on not really like it- send it back & within a few days get something new. That part was great. However, towards the end of my membership I had bought 2 items, A cardigan which I immediately loved & bought right away., However 2 days later I noticed a pin size hole in the sleeve. To spend so much on an item with a hole in it is super disappointing. It was so small I didnt notice it right away but obviously this cardigan wont last more than a mth before that hole is obvious. I spent $37 on that item. The other item I bought was a dress, no problem with that but I wanted to change the card I had on file to buy the dress I called customer service & asked if the new card i wanted to add would be authorized for the full membership, she flat out told me no since I already had a auth on the other card. Well that wrong when I added the new card they authorized that for the 79 membership fee & also for the dress. Overall the company is ok, they need better informed reps & better inspection of the clothing they send out.

I decided to try this service. After receiving a couple of items I decided that this service was not for me. I went online to cancel my service and it said I had to call and cancel my subscription. When I check my bank account... they had already charged me for service for September. This caused my bank account to be overdrawn. I had to wait until Tuesday to call. The person I spoke with yesterday never put any notes on my account or even canceled my account. I asked for a supervisor and was told they were in a meeting and they would call me back. Well I call today and they tried to give me the month off at 50% and add another garment. I kept saying I want to cancel and my money back and if he can't help me then give me a supervisor. I am then told a supervisor would call me back within 24-48 hours. REALLY! Then oh if we receive the garments back within 7 days then we will refund you your money. That doesn't do me any good; as if I could have canceled my service then they would never have charged me! I feel like they are going to keep my money by saying they never received the items back. I will never refer or use this service again after this. All I want is my money back!

I was disappointed with the quality of the clothes. There were some cheep made clothes and the clothes often came looking like someone wore it and it wasn't dry cleaned. It took me a little while to get out of the subscription. It was hard to cancel and they do not refund your money. I canceled a few days into my month and they kept the whole month and had the audacity to ask me to reconsider. Never again and I won't recommend this service to any friends.

So, I had the service for a long period of time, got some semi-decent things to wear. Changed jobs and had significantly less free spending monies. I called and asked to have the service terminated, no problem, just return any clothes, easily done. Fast forward at least a year and a half and I get an email from a bill collector and I call them because I have no idea what's going on, I kind of pride myself in being um, you know a responsible adult.

So I talk with Shaun with the collection company and he says, "you owe $1200. 00 to Gwynnie Bee." He proceeds to tell me I didn't return a garment and that they, "billed," me for over a year for the service. I returned all garments and never heard from anyone until now. No phone calls, no letters, just crickets.

I blew a gasket and called Gwynnie Bee, they have no records available that far back. So I mention, legally if there's a debt that I supposedly owe shouldn't you give me access to those records? Um, well you look have to call the collection company back about that. Really? I owe you monies, supposedly and you can't produce those records?

So subsequent repeat call to the collection agency and they're requesting documents from Gwynnie Bee to dispute the charges. Probably not much of a chance to dispute since I have no information on who I talked to- to cancel. Side note the fellow at the collection agency has been a million times more helpful in trying to sort things out.

So I'm waiting to hear what'll happen. I've just recently finished treatment for breast cancer and have been struggling to pay all those bills so I retain my (hard earned) good credit. So what's another $1,200, right? They continued to bill me and did not notify me I had a garment out that was worth $171.00 that I could have easily paid off if I'd been notified.

Just so frustrated..

I see all of the bad reviews and I don't understand why. I have been with Gwynnie Bee for almost 5 months and it has been fabulous. I keep my closet full and have never had a problem getting my priorities. Sure sometimes I get a garment that doesn't look great on me, but hey for me it is great I get to wear things that i normally would not take a chance on and I have to say I love the option of buying after trying and have added some really great pieces to my wardrobe. Thank you Gywnnie Bee you have a Customer for Life

I was a member of Gwynnie Bee for about 2.5 years and I loved it. The thing is, you HAVE TO KNOW HOW IT WORKS! Most of the bad reviews on here are from people who didn't take the time to read the FAQs listed on the website. The only reason I left Gwynnie Bee was because I started tightening up my budget and cutting out luxuries. I recently signed up again for 1 month (you have to cancel before they charge you, just like any other online service) just to find a dress for my brothers wedding.
Finding plus size clothes is extremely hard, and Gwynnie Bee was a life saver for those two years I had it. Wish it was cheaper so I could go back to it full time! I never got anything smelly or really bad looking. You have to be a pro-active user to get the most out of this site. Read the reviews on every item, keep your closet full, send back your packages ASAP to initiate your next shipment, etc.

I am sorry to see some poor experiences. I have only been signed up for over a month, but the shipping has been extremely fast and the customer service outstanding. I would highly recommend the service to anyone. I think it's a great value and I love having new outfits all the time.

I fell in love with Gwynnie Bee and told everyone about then. I loved some of the clothes and even bought and Item or two. Then there was those supposedly attempted charges... next thing you know I owe over $800 even with me returning everything. Spoke with customer service and was told they could do nothing speak with the ridiculous collection agency who told me it didn't matter if they received Gwynnie Bee received the clothes or not. So not only do you want the money but the clothes too. Soooo disappointed that they didn't even try to work this out and now screwing up my perfect credit.

I've loved being a GB member for the last 3 years. I was just forced to cancel my subscription and am really disappointed at GB's decisions that led me to cancel my subscription. When GB raised rates in Jan I was told that I was grandfathered into a lower rate as long as I stayed a member. It wasn't made clear to me that any changes at all to the number of garments I have at home would void the grandfathering agreement. So I raised my number of garments and am now shut out of the grandfathered rate even if I return to my original number of garments. I'm very sad to cancel and very surprised that GB would prefer to have me cancel my subscription entirely rather than permit me to retain the grandfathered rate. It seems quite short-sighted to me. Overall a great service but the latest rate increases make it too expensive. $49 for one garment at a time is too much for a subscription box.

Subscribed to the service after being away for over a year. I could not add items to my closet and my Items at Home listed me as still having to return 4 items at home. When I cancelled my contract previously, I was prompted to send back any items I did not want to keep or keep and BE CHARGED for those that I wanted to keep. Over a year later I decided to resubscribe and am now finding out that they never told me that I had not paid for the Items at home. I NEVER received any communication about having not paid for the items, etc. and NOW they want me to send them back after a year... WHAT? Madness. I cancelled my new subscription within minutes of getting off the phone with them. I better not be billed for having a new subscription for 5 minutes. I will be blogging extensively and spreading the word to my contacts about the poor customer service and business practices of this company.

My original review is below. Since I reached out to Sitejabber, the company has returned my upgrade fee so I can enjoy a truly free trial. But two things still bother me. 1) Even this solution doesn't provide me with what I actually wanted. I wanted access to 3 garments at a time during my free subscription 2) There is something wrong with the fact that customer service seems to only work if you place a negative review on a 3rd party site. I gave their real customer service every opportunity to make me happy and they left me very disappointed

Original Review: I've read countless Gwinnie B reviews saying not to try it because customer service is bad. I was hoping this wouldn't be true. But I'm very unimpressed right now. I called because my 30 day free trial is turning out not to be free! I accidentally selected the 2 piece out at a time option but meant to select 3 pieces. There was no way to change my selection so it made me purchase an upgrade for 3 months. When I called, customer service would not change my option to 3 garments. When I suggested a compromise to just extend my paid upgrade by 30 days so that I'd actually get a real 30 day free trial, I was also tokd no. Since I was basically committing to 3 months of paying $85/month, I truly do not understand this response! I do not believe that this couldn't be resolved if Gwinnie B actually wqnts to convert this free trial into a paying customer. I'm going to have to think long and hard about continuing past 30 days.