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1 Review by Carolyn

Gwynnie Bee

Gwynnie Bee

6/19/17

My original review is below. Since I reached out to Sitejabber, the company has returned my upgrade fee so I can enjoy a truly free trial. But two things still bother me. 1) Even this solution doesn't provide me with what I actually wanted. I wanted access to 3 garments at a time during my free subscription 2) There is something wrong with the fact that customer service seems to only work if you place a negative review on a 3rd party site. I gave their real customer service every opportunity to make me happy and they left me very disappointed

Original Review: I've read countless Gwinnie B reviews saying not to try it because customer service is bad. I was hoping this wouldn't be true. But I'm very unimpressed right now. I called because my 30 day free trial is turning out not to be free! I accidentally selected the 2 piece out at a time option but meant to select 3 pieces. There was no way to change my selection so it made me purchase an upgrade for 3 months. When I called, customer service would not change my option to 3 garments. When I suggested a compromise to just extend my paid upgrade by 30 days so that I'd actually get a real 30 day free trial, I was also tokd no. Since I was basically committing to 3 months of paying $85/month, I truly do not understand this response! I do not believe that this couldn't be resolved if Gwinnie B actually wqnts to convert this free trial into a paying customer. I'm going to have to think long and hard about continuing past 30 days.

Gwynnie Bee attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Carolyn Has Earned 12 Votes

Carolyn H.'s review of Gwynnie Bee earned 12 Very Helpful votes

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