CheapAir has a rating of 2.5 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention credit card, american airlines and bad experience. CheapAir ranks 27th among Plane Tickets sites.
Danish was very helpful & courteous. He answered my many questions with professionalism. This is the first time I have purchased tix with cheapair but based on my experience so far, I would recommend them to everyone.
I had trouble making arrangements on line. Called and received excellent help from Danish! Very happy with CheapAir! Will use them again.
Thank you for the 5-star review, Thomas. We look forward to serving you in the future.
CheapAir.com has become my first, last and only stop for airline reservations. I started using them about three years ago and after jumping around from site to site, I inevitably ended up coming back to them every time for booking. Now, whether traveling domestically or internationally, I don't even bother looking anywhere else. They always have the best deals and their customer service is outstanding when you do need them.
Thank you Steve, for your awesome review! We love making our customers happy with our service.
Danish was the most helpful representative I've ever spoken to her listened to my issue and went above and beyond to help
Thank you for the wonderful review about our travel advisor, Danish! Enjoy your trip.
Easy to book flight, very clear website. Danish in customer service was very friendly and efficient. No wait, connected right away. Great service.
First time with cheapair, and everything was great. I will use your service every time from now on. Thanks
Thank you for your review Roger! We're happy to help!
Had to change my reservation and you guys helped so much! Your customer service was far better than i could have expected. Thank you!
Excellent advise & Handling my reservation while talking over the phone calling my bank to confirm the payment sent the confirmation
Glad we could help. Thanks!
I had a great experience talking with Danish today, he was very helpful and patient with me on the phone
Very professional helpful and knowledge will do business again with cheapair. Thanks for all the help
I called and talked to Danish about my reservations and he was very polite and friendly. He not only was able to fix my problem he also was able to get me and my kids o the same flight he went above and beyond what I asked and that was so awsome you have just made me a customer for life with all my travel needs tha k you!
Danish was extremely pleasant, diligent and efficient in helping me to change my flight itinerary. I mentioned to him that I was impressed with the very short time on hold before speaking with an agent. Am very pleased with customer service at CheapAir and would recommend it to others.
I liked working with Danish. He was pleasant, professional and interested in helping me and he saved me a few dollars, which I appreciated. Overall, this was probably the best experience I have had with Cheap Air customer service. I have been using this service since at least 2015 and have had better luck than with Price Line. I am appreciative that I can still find flights to Nigeria. I go there often
Very great experience! Fast service and understanding person. Got my ticket changed very fast without any problems plus got a great difference rate.
I had to change my flight reservations. Danish assisted me with much patience and professionalism.
Thank you Danish for your help.
Gabby was super helpful and knowledgable; guided me through a multitude of different options for adjusting my flight itinerary. Five stars!
I called in to change my return flight by 1 day. Glen went above and beyond. Without being asked he made sure that both my flight to the destination and my flight home was the best option. He was able to save me 4 hrs of travel time, which is huge considering I have a baby I'll be traveling with! Thanks glen!
I had to change my flight dates with in 24hours of ordering my tickets. Talked to Alex, he was very helpful and patient with me as my computer was going so slow for me to confirm the updated flights.
Thanks Alex, I appreciate all your help!
For fixing my mistake! Cheap Air answered in under 1 minute & Manuel fixed a mistake on my Air Confirmation.
The woman was polite considerate and thoughtful. Great repesentative for your company Many thanks, I would use Cheap Air again. Each person I worked with know the answaers I needed
Answer: They are full of fraud. You are lucky that you still got ticket but they give me a big time scam. They are scammers nothing else
Answer: Hi Nasser, CheapAir.com is a legitimate website that offers travel booking services for flights, hotels, and car rentals. CheapAir has been operating since 1989 and has a good reputation in the industry. CheapAir.com has also won several awards for its services, including the Best Flight Booking Site from Frommer's, a reputable travel guide publisher.
Answer: Hi Freda, most locations have loosened COVID requirements but it can vary. If you booked with us you can email help@CheapAir.com with your booking number and we can send you the requirements for your destination. Thank you
Answer: Hi David, that does not look like our booking number. I believe you booked with another company such as CheapO air, (no "O" in our name) or Cheap Flights. Our booking numbers are 10 digits long and start with 2. If you still believe you booked with us can you please email us at help@CheapAir.com with the full name of the passenger and email address used for the reservation. Thank you
Answer: Hi La Wanda, we can usually accommodate two payments. The best way to do is by contacting help@CheapAir.com and one of our travel advisors will help you. Thank you
Answer: Hi Jessica, The airline should be able to locate you with your name or 6 digit airline confirmation # that we display on our emails. I don't have any information other than your first name but if you booked with us, and you email us at help@cheapair.com or call 800-243-2724 one of our travel advisors should be able to help you out. Thanks, Lucy
Answer: Hi Ann, Did you purchase the seats with us? Can you email us at help@cheapair.com with a booking number or name of the customer, you can attn SiteJabber reviews. Generally seat assignments should show on the itinerary we provide, but additional seat charges may not depending where in the booking process they were bought, but if purchased with us we can provide invoices. Thank you, Lucy
Answer: Hi Anthony, I'm sorry to read that. Looking at your booking number pretty sure you did NOT book with us. I think you might have booked with a different company, possibly CheapOAir, (we don't have an O in our name). If you still think with us, give us a call so that we can research the matter at 800-243-2724. Thanks, CheapAir Team
Answer: Hi Mimi, You can go to MyTrips if you have a booking and we have a "Price Drop" button to see if your fare has gone down. If you track your exact itinerary on our website, you can get a notification when the fare drops. Hope that information helps. Thanks, CheapAir Tearm
Answer: Hi Barbara, Because the payment plan depends in part on your credit worthiness you have to do the application through Affirm at checkout. However you can opt out at that time if you do not like the terms or payment plan. I hope this information helped. Thank you, CheapAir Team
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We're very happy about the service you got from Danish! Thanks Peggy, we look forward to serving you in the future.