business logo of CheapAir

CheapAirReviews 363

2.5
How would you rate CheapAir?
grey star
grey star
grey star
grey star
grey star

CheapAir Reviews Summary

CheapAir has a rating of 2.5 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention credit card, american airlines and bad experience. CheapAir ranks 27th among Plane Tickets sites.

service
18
value
15
shipping
6
returns
9
quality
15
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
Follow Kevin D.
Unfollow Kevin D.
Send Message
Share Review
Report Review

Flight reschedule
September 27, 2019

Accidentally booked flight to Miami rather than Ft. Lauderdale. They were very eager to help me make the change.

Date of experience: September 27, 2019
North Carolina
2 reviews
0 helpful votes
Follow Kimberly V.
Unfollow Kimberly V.
Send Message
Share Review
Report Review

Name change
September 24, 2019

Very helpful and quickly resolved my problem. I misspelled my mother's name when I purchased her ticket.

Date of experience: September 24, 2019
Hong Kong
1 review
0 helpful votes
Follow Tina Z.
Unfollow Tina Z.
Send Message
Share Review
Report Review

Wrong Time flight booked and quickly corrected
September 19, 2019

I booked a flight for my boss 11 o clock only it eneded up being 11 pm when I needed 11 am
Silly mistake but the staff i called was super chill and helpful... less then 10 mins had me a corrected ticket. Super Customer service

Date of experience: September 19, 2019
New York
1 review
0 helpful votes
Follow Deb I.
Unfollow Deb I.
Send Message
Share Review
Report Review

Customer Support
September 19, 2019

I had an excellent experience. Danish was courteous, efficient and helpful! A pleasure to work with.

Date of experience: September 19, 2019
California
1 review
0 helpful votes
Follow Maria K.
Unfollow Maria K.
Send Message
Share Review
Report Review

Excellent Customer Service
September 17, 2019

The agent who assisted me was very pleasant and helpful. I received my new Itinerary is just a few minutes. I will surely use CheapAir in my future trips.

Date of experience: September 17, 2019
California
1 review
0 helpful votes
Follow Lorraine R.
Unfollow Lorraine R.
Send Message
Share Review
Report Review

Very helpful
September 17, 2019

I booked a ticket and spelled last name wrong and Danish was able to change it for me on the airlines website. Thank you!

Date of experience: September 17, 2019
Florida
1 review
0 helpful votes
Follow John V.
Unfollow John V.
Send Message
Share Review
Report Review

Great Customer Support
September 10, 2019

Tricky flight arrangement. Agent walked me through and found me the best price, duration and overall itinerary.

Date of experience: September 10, 2019
Wyoming
2 reviews
0 helpful votes
Follow Ann H.
Unfollow Ann H.
Send Message
Share Review
Report Review

Feedback
September 9, 2019

Danish was VERY helpful. I would give him a five star out of five stars. He was knowledgeable with the airlines and flight times. He also looked up other future flights for us.

Date of experience: September 9, 2019
California
1 review
0 helpful votes
Follow Marsha U.
Unfollow Marsha U.
Send Message
Share Review
Report Review

Excellent service
September 6, 2019

Danish was able to reschedule my flights due to changes in my booked flight. He even helped me get aisle seat assignments. He was very pleasant and so easy to work with. I greatly appreciate his assistance.

Date of experience: September 6, 2019
Washington
1 review
0 helpful votes
Follow Bec S.
Unfollow Bec S.
Send Message
Share Review
Report Review

Answers Plus More
September 2, 2019

I called customer service about my attempt to make an internet purchase of airline tickets to MN. My call was answered without a wait time. The agent was easy to understand, listened, initiated help and went beyond. I felt welcome to ask other questions, which he also answered.
CheapAir.com is my new go-to website for tickets.

Date of experience: September 2, 2019
California
1 review
0 helpful votes
Follow Linn D.
Unfollow Linn D.
Send Message
Share Review
Report Review

Awesome
August 30, 2019

The man who helped me was literally sooooo helpful, nice, personable, smart and efficient. Often with customer service people you get a rude & unfortunately stupid person. I prepare for conflict when dealing with most "customer service agents." The man who helped me is someone I would hire. He should get a raise.

Date of experience: August 30, 2019
Texas
1 review
6 helpful votes
Follow Janet G.
Unfollow Janet G.
Send Message
Share Review
Report Review

BritishAir flight cancellations
August 29, 2019

Danish (#1141) made my initial CheapAir booking, Houston - Heathrow -- Split, and I was happy with his help. But when BritishAir emailed that the whole second half of my trip, Split - Heathrow - Houston, was cancelled for 9/10 Sept, Danish jumped all over it. He helped me schedule a completely different return trip and followed up with British Air and a partial refund. Because of Danish's recommendation to immediately book the new return trip, he saved me abt $600. Danish was patient and engaged, got me the specific seats I needed, and generally helped me do what I couldn't do myself. Because of him, I will keep CheapAir at the top of my list for booking international flights in the future. Thank you!

Date of experience: August 29, 2019
Pennsylvania
1 review
0 helpful votes
Follow Danish K.
Unfollow Danish K.
Send Message
Share Review
Report Review

Great
August 29, 2019

Excellent customer service provider, quick & fast keep up great service & keep selling airline tickets

Date of experience: August 29, 2019
Alabama
1 review
0 helpful votes
Follow Jacqueline Q.
Unfollow Jacqueline Q.
Send Message
Share Review
Report Review

Thankful.
August 27, 2019

Mr. Danish was incredibly helpful and when being stressed out about making my flight when there was a 2 hour delay on the highway due to a crash when I'm trying to make it to a close family members memorial, can break even the toughest of people down.

He was wonderful and I'm very grateful he was the person who answered my call. Keep him!

Date of experience: August 27, 2019
Indiana
1 review
0 helpful votes
Follow Ken Q.
Unfollow Ken Q.
Send Message
Share Review
Report Review

Outstanding service!
August 24, 2019

I will definitely be using CheapAir again as much as possible. Thank you very much for the personnel who have assisted me!

Date of experience: August 24, 2019
New Mexico
1 review
0 helpful votes
Follow Vaunda E.
Unfollow Vaunda E.
Send Message
Share Review
Report Review

Perfect!
August 24, 2019

Danish was patient, knowledgeable and a gentleman. And the wait time was zero. I didn't have to be put on hold or receive a call back later. Bravo!

Date of experience: August 24, 2019
Hawaii
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Send Message
Share Review
Report Review

Pleasant
August 24, 2019

Totally professional and extremely well informed, helpful and effective. Enabled me to fly directly without one-stop

Date of experience: August 24, 2019
California
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Send Message
Share Review
Report Review

Great
August 23, 2019

Danish took the time to email the itinerary first so that I could verify and correct before processing payment.

Date of experience: August 23, 2019
Colorado
1 review
0 helpful votes
Follow Denice C.
Unfollow Denice C.
Send Message
Share Review
Report Review

Hawaiian vacation
August 23, 2019

Working with Danish has been great! Was very glad to have him advise me of a better return flight and saved me money too.

Thank you, Danish.

Date of experience: August 23, 2019
California
1 review
0 helpful votes
Follow Tatierria V.
Unfollow Tatierria V.
Send Message
Share Review
Report Review

Amazing
August 23, 2019

Thank you for being to understanding and assisting me within a timely manner. Customer service is beyond amazing.

Date of experience: August 23, 2019

From the business

Search cheap airline tickets and book discount airfares and air tickets, including cheap last minute fares.


cheapair.com
Founded in 1989
Calabasas, California, United States