CheapAir has a rating of 2.5 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention credit card, american airlines and bad experience. CheapAir ranks 27th among Plane Tickets sites.
Had an unexpected problem with 1st credit card I tried to use to book my flight. Cheapair were quick to respond to advise me of the problem. I contacted their customer service number provided to me, and talking with Shawn we were able to quickly resolve issue. Received my flight booking confirmation immediately thereafter
Had a little trouble finding a seat when booking online, So I called Cheapair and was connected to Mr. Glen Ofrin, He helped me every step of the way, Explained things carefully and took the time to help me book my Flight... Thank You and I will use Cheapair for all my Flights in the Future.
Really great customer service with an immediate call when our transaction was declined by the credit card company. We had quick, responsive and very polite service, enabling us to correctly book our flight within minutes.
Speaking with Danish at CheapAir was a great experience. He was easy to understand, friendly and very helpful. A pleasure doing business with a company that has pleasant employees..
The moment I asked Danish for help in rescheduling my flight, he instantly found suitable dates that matched my flight times! I think this man deserves more money!
Amazing quick responses with untouchable follow through that not only helped me with my problem, but found other alternatives as well.
There were ice storms all across the eastern seaboard. I didn't want to travel to the airport knowing my flight would be cancelled, so Cheapair rescheduled my flight for me free of charge. I will always use Cheapair!
Danish After was a great help to me securing my reservation to Utah, May 28,2019. He was calm and reassuring on the phone! Danish was very professional and a great asset for Cheap Air!
Thank you for your review. :)
I am very pleased with the service I received from representative Glen.
He helped me with my reservation with the utmost of speed and professionalism. I will continue to contact him directly for any future bookings and refer my family and friends to him as well. I don't fly all that often but in the future I intend to contact your company first for all of my travel needs along with my lady friend Dee. Who was also very impressed with the services of Glen. This was a very pleasant experience.
Thank you.
Glad our travel advisor was able to help! We look forward to serving you in the future. :)
My first call did not resolve the situation. While it seemed I would have to cancel and rebook with correct info, the cost of the flight had increased significantly (despite my calling CheapAir right after purchasing). However, on my second call Glen was able to resolve the issue without additional cost to me.
Thanks for your review Robert. We're happy Glen resolved your problem. :)
Danish, pronounced don-ish, was nothing short of outstanding! Polite, courteous and extremely knowledgeable, a true pain-free experience making international travel plans.
Airfare great! CheapAir made it easy and people like Danish make this company a pleasure to do business with, thank you!
Thank you for your review!
Great job, man. You did such a great fixing my problem. I can't wait until I get to see the fruit of our complication.
Thanks for rating us Paola!
Shawn was polite and efficient. The booking was seamless! Very pleased with service and price. Highly recommend CheapAir and will use again.
We're happy everything went smoothly. Enjoy your trip.
I did not stay on the line long at all, and when I did get the rep he was so pleasant and helped my out without any hesitation. He was so very helpful made my day so much better...
Thank you for rating us Renae.
Mr. Shane k is very good i m full satisfy with Shane thank you so much Shane you are doing marvelous job for me and i worried about my tickets but now i m very happy that you have solve my problem thanks once again
My first time using cheapair.com. Nice getting personal service in booking reservations by calling *******970. I will definitely use their service again and again.
Glen at ext. 1167 is Amazing! He has made travel posable for me when I had very important trips to make. I could never been able do this without his help.My sister told me about "Glen at CheapAir" after he helped her with her travel plans. He is both professional and personable. I would recommend CheapAir to anyone!
Super helpful and courteous. He was assisting with several options of flights info that meets my budget.
I wanted to change a single ticket to alter place of departure and the destination. The agent was knowledgeable and cheerful. Placed me on hold about five times as needed, each time less than two minutes.
I only use Cheapair for my travel because I know I can depend on transparency, no hidden or last minute fees plus a staff who truly cares!
Thanks Deborah! We love our customers and are here to help!
Answer: They are full of fraud. You are lucky that you still got ticket but they give me a big time scam. They are scammers nothing else
Answer: Hi Nasser, CheapAir.com is a legitimate website that offers travel booking services for flights, hotels, and car rentals. CheapAir has been operating since 1989 and has a good reputation in the industry. CheapAir.com has also won several awards for its services, including the Best Flight Booking Site from Frommer's, a reputable travel guide publisher.
Answer: Hi Freda, most locations have loosened COVID requirements but it can vary. If you booked with us you can email help@CheapAir.com with your booking number and we can send you the requirements for your destination. Thank you
Answer: Hi David, that does not look like our booking number. I believe you booked with another company such as CheapO air, (no "O" in our name) or Cheap Flights. Our booking numbers are 10 digits long and start with 2. If you still believe you booked with us can you please email us at help@CheapAir.com with the full name of the passenger and email address used for the reservation. Thank you
Answer: Hi La Wanda, we can usually accommodate two payments. The best way to do is by contacting help@CheapAir.com and one of our travel advisors will help you. Thank you
Answer: Hi Jessica, The airline should be able to locate you with your name or 6 digit airline confirmation # that we display on our emails. I don't have any information other than your first name but if you booked with us, and you email us at help@cheapair.com or call 800-243-2724 one of our travel advisors should be able to help you out. Thanks, Lucy
Answer: Hi Ann, Did you purchase the seats with us? Can you email us at help@cheapair.com with a booking number or name of the customer, you can attn SiteJabber reviews. Generally seat assignments should show on the itinerary we provide, but additional seat charges may not depending where in the booking process they were bought, but if purchased with us we can provide invoices. Thank you, Lucy
Answer: Hi Anthony, I'm sorry to read that. Looking at your booking number pretty sure you did NOT book with us. I think you might have booked with a different company, possibly CheapOAir, (we don't have an O in our name). If you still think with us, give us a call so that we can research the matter at 800-243-2724. Thanks, CheapAir Team
Answer: Hi Mimi, You can go to MyTrips if you have a booking and we have a "Price Drop" button to see if your fare has gone down. If you track your exact itinerary on our website, you can get a notification when the fare drops. Hope that information helps. Thanks, CheapAir Tearm
Answer: Hi Barbara, Because the payment plan depends in part on your credit worthiness you have to do the application through Affirm at checkout. However you can opt out at that time if you do not like the terms or payment plan. I hope this information helped. Thank you, CheapAir Team
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