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CheapAirReviews 363

2.5
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CheapAir Reviews Summary

CheapAir has a rating of 2.5 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention credit card, american airlines and bad experience. CheapAir ranks 27th among Plane Tickets sites.

service
18
value
15
shipping
6
returns
9
quality
15
This company does not typically respond to reviews
Canada
1 review
1 helpful vote
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Flight booking for return trip Calgary/Dubai
March 12, 2019

Had an unexpected problem with 1st credit card I tried to use to book my flight. Cheapair were quick to respond to advise me of the problem. I contacted their customer service number provided to me, and talking with Shawn we were able to quickly resolve issue. Received my flight booking confirmation immediately thereafter

Date of experience: February 27, 2019
New Mexico
1 review
1 helpful vote
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OFF I GO!
March 12, 2019

Had a little trouble finding a seat when booking online, So I called Cheapair and was connected to Mr. Glen Ofrin, He helped me every step of the way, Explained things carefully and took the time to help me book my Flight... Thank You and I will use Cheapair for all my Flights in the Future.

Date of experience: February 26, 2019
New York
1 review
1 helpful vote
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Excellent service
February 25, 2019

Really great customer service with an immediate call when our transaction was declined by the credit card company. We had quick, responsive and very polite service, enabling us to correctly book our flight within minutes.

Date of experience: February 24, 2019
Israel
1 review
1 helpful vote
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Contacting CheapAir. Com
February 20, 2019

Speaking with Danish at CheapAir was a great experience. He was easy to understand, friendly and very helpful. A pleasure doing business with a company that has pleasant employees..

Date of experience: February 19, 2019
New Jersey
1 review
1 helpful vote
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Danish was great help!
February 22, 2019

The moment I asked Danish for help in rescheduling my flight, he instantly found suitable dates that matched my flight times! I think this man deserves more money!

Date of experience: February 19, 2019
New Jersey
1 review
1 helpful vote
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Best Customer Service Ever
February 18, 2019

Amazing quick responses with untouchable follow through that not only helped me with my problem, but found other alternatives as well.

Date of experience: February 18, 2019
Canada
1 review
0 helpful votes
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Great Service!
February 11, 2019

There were ice storms all across the eastern seaboard. I didn't want to travel to the airport knowing my flight would be cancelled, so Cheapair rescheduled my flight for me free of charge. I will always use Cheapair!

Date of experience: February 10, 2019
Lucy M. — CheapAir Rep
over a year old

We're happy to serve. :)

Ohio
1 review
1 helpful vote
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Customer
February 11, 2019

Danish After was a great help to me securing my reservation to Utah, May 28,2019. He was calm and reassuring on the phone! Danish was very professional and a great asset for Cheap Air!

Date of experience: February 7, 2019
Lucy M. — CheapAir Rep
over a year old

Thank you for your review. :)

Illinois
1 review
6 helpful votes
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Agent Glen
February 11, 2019

I am very pleased with the service I received from representative Glen.
He helped me with my reservation with the utmost of speed and professionalism. I will continue to contact him directly for any future bookings and refer my family and friends to him as well. I don't fly all that often but in the future I intend to contact your company first for all of my travel needs along with my lady friend Dee. Who was also very impressed with the services of Glen. This was a very pleasant experience.
Thank you.

Date of experience: February 7, 2019
Lucy M. — CheapAir Rep
over a year old

Glad our travel advisor was able to help! We look forward to serving you in the future. :)

Connecticut
1 review
0 helpful votes
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Changing typo on name on ticket
February 7, 2019

My first call did not resolve the situation. While it seemed I would have to cancel and rebook with correct info, the cost of the flight had increased significantly (despite my calling CheapAir right after purchasing). However, on my second call Glen was able to resolve the issue without additional cost to me.

Date of experience: February 6, 2019
Lucy M. — CheapAir Rep
over a year old

Thanks for your review Robert. We're happy Glen resolved your problem. :)

New York
1 review
0 helpful votes
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OUTSTANDING CUSTOMER SERVICE!
February 6, 2019

Danish, pronounced don-ish, was nothing short of outstanding! Polite, courteous and extremely knowledgeable, a true pain-free experience making international travel plans.
Airfare great! CheapAir made it easy and people like Danish make this company a pleasure to do business with, thank you!

Date of experience: February 6, 2019
Lucy M. — CheapAir Rep
over a year old

Thank you for your review!

Texas
1 review
0 helpful votes
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It was rocking, MAn!
February 6, 2019

Great job, man. You did such a great fixing my problem. I can't wait until I get to see the fruit of our complication.

Date of experience: February 5, 2019
Lucy M. — CheapAir Rep
over a year old

Thanks for rating us Paola!

Israel
1 review
0 helpful votes
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Excellent Service
February 1, 2019

Shawn was polite and efficient. The booking was seamless! Very pleased with service and price. Highly recommend CheapAir and will use again.

Date of experience: January 31, 2019
Lucy M. — CheapAir Rep
over a year old

We're happy everything went smoothly. Enjoy your trip.

Massachusetts
1 review
0 helpful votes
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Great experience
February 1, 2019

I did not stay on the line long at all, and when I did get the rep he was so pleasant and helped my out without any hesitation. He was so very helpful made my day so much better...

Date of experience: January 31, 2019
Lucy M. — CheapAir Rep
over a year old

Thank you for rating us Renae.

1 review
0 helpful votes
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Excellent Service
February 1, 2019

Mr. Shane k is very good i m full satisfy with Shane thank you so much Shane you are doing marvelous job for me and i worried about my tickets but now i m very happy that you have solve my problem thanks once again

Date of experience: January 31, 2019
New Jersey
2 reviews
0 helpful votes
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EASY, QUICK, EFFICIENT, COURTEOUS
February 1, 2019

My first time using cheapair.com. Nice getting personal service in booking reservations by calling *******970. I will definitely use their service again and again.

Date of experience: January 31, 2019
California
1 review
0 helpful votes
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Cheap Air is the BEST!
January 31, 2019

Glen at ext. 1167 is Amazing! He has made travel posable for me when I had very important trips to make. I could never been able do this without his help.My sister told me about "Glen at CheapAir" after he helped her with her travel plans. He is both professional and personable. I would recommend CheapAir to anyone!

Date of experience: January 30, 2019
California
1 review
0 helpful votes
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Excellent Customer Service
January 31, 2019

Super helpful and courteous. He was assisting with several options of flights info that meets my budget.

Date of experience: January 30, 2019
Ohio
2 reviews
0 helpful votes
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Change made easily
January 28, 2019

I wanted to change a single ticket to alter place of departure and the destination. The agent was knowledgeable and cheerful. Placed me on hold about five times as needed, each time less than two minutes.

Date of experience: January 27, 2019
Florida
2 reviews
2 helpful votes
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Efficient caring staff
January 25, 2019

I only use Cheapair for my travel because I know I can depend on transparency, no hidden or last minute fees plus a staff who truly cares!

Date of experience: January 23, 2019
Lucy M. — CheapAir Rep
over a year old

Thanks Deborah! We love our customers and are here to help!

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cheapair.com
Founded in 1989
Calabasas, California, United States