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CheapAirReviews 363

2.5
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CheapAir Reviews Summary

CheapAir has a rating of 2.5 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention credit card, american airlines and bad experience. CheapAir ranks 27th among Plane Tickets sites.

service
18
value
15
shipping
6
returns
9
quality
15
This company does not typically respond to reviews
Virginia
1 review
0 helpful votes
Follow Alyson C.
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I knew it was a big ask because I realized I only had a few hours before the 24 hour time limit but I called anyway to try and change my itinerary. Not only was I able to get it changed to new dates. I even saved 5 dollars in the process. I was also given incredibly friendly, prompt and helpful service. Danish went above and beyond and I appreciate all his help.

Date of experience: April 11, 2019
Texas
1 review
1 helpful vote
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Flight change
April 9, 2019

Danish was so attentive and courteous. Was not expecting him to be as helpful and patient as he was. He was certainly above a 5. Thank you!

Date of experience: April 8, 2019
New Jersey
1 review
1 helpful vote
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Great Customer Service
April 8, 2019

Danish was very helpful - we had a booking issue that needed correction and he promptly took the initiative to call me after my girlfriend was no longer able to talk because of other obligations.

Date of experience: April 8, 2019
Illinois
1 review
1 helpful vote
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Great customer service!
April 5, 2019

Danish was so helpful! He provided me with a lower ticket price, because the rate had gone down since I purchased my tickets. He also showed me how to get my family seats together on our flights. I couldn't have asked for better service!

Date of experience: April 4, 2019
Illinois
1 review
1 helpful vote
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Perfect
April 2, 2019

Danish took the time to get me the right flight and provided a excellent service.
I ll definitely will use cheopair for my future travel

Date of experience: April 2, 2019
Minnesota
1 review
1 helpful vote
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Excellent service
April 1, 2019

Danish was such a courteous and friendly individual, I am sure he will continue to be a great asset to your Company, he help to rebook all our tickets and I thank him eternally

Date of experience: March 30, 2019
New Jersey
1 review
1 helpful vote
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Excellent Customer Service
March 29, 2019

Gabriela was wonderful! Helped me cancel and rebook my entire trip, with all 5 travelers information and changes!

Date of experience: March 28, 2019
California
1 review
1 helpful vote
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Flight arrangements
March 27, 2019

I like that i was given the oppurtunity for a call back instead of waiting on the phone. I only waited about 5 min for my call back, spoke to Manuel Uribe who was very nice and helpful, this made for a quick and nice flight reservation experience, I was given great information this is the second time I've use Cheapair and will continue to do so.

Date of experience: March 23, 2019
Mexico
2 reviews
1 helpful vote
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Great customer service!
March 22, 2019

I needed to change my flight. One quick call and I as taken care of. Very satisfied. This is my first time booking through cheapair.com and it will not be my last.

Date of experience: March 21, 2019
Maryland
1 review
1 helpful vote
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Simple helpful easy
March 20, 2019

Great saving. About $80 cheaper than talking to Jet Blue directly. Quick and painless. Sorry no time.

Date of experience: March 19, 2019
Texas
1 review
1 helpful vote
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Danish provided Excellent Customer Service
March 15, 2019

I made an error in my original booking for an international flight and called customer service to get it squared away. Danish answered this call and not only was he able to correct my mistake, he also saved me an additional $200 on airfare. His service was friendly, cheerful and understanding.

Date of experience: March 14, 2019
KR
1 review
1 helpful vote
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Service, polite and kind consideration.
March 13, 2019

All in all a great experience; no frustration this time around... but now why must I type in 100 character -_-;

Date of experience: March 12, 2019
Connecticut
1 review
1 helpful vote
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Lifesaver!
March 12, 2019

I would like to say that Alex was nothing but a great help to me tonight! I had accidently ordered a ticked backwards and helped me get in switched the correct way. I don't know what I would've done without him. Instead of me reaching out to Spirit Airlines he did it himself and made sure my departure was switched from Orlando to Bradley and my arrival Bradley to Orlando. Thank you! He was kind, respectful and efficient!

Date of experience: March 11, 2019
California
1 review
1 helpful vote
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He is super nice guy
March 11, 2019

He noticed I have long layover on the ticket I booked, and helped me to make adjustments, I'm so glad I called today, thanks again

Date of experience: March 7, 2019
California
1 review
1 helpful vote
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Customer Service
March 6, 2019

I am so grateful for Danish. He is so professional, knowledgeable and above all kind. He took the time to resolve my issue within a few minutes. Thank you for making my mother's trip possible.

Date of experience: March 5, 2019
Texas
1 review
1 helpful vote
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Great service with Danish Aftab
March 3, 2019

I needed to purchase 10 round trip tickets from FLL to MHH on Silver Air and make sure that we could get all members of our party on the same flight. Danish Aftab Made was very professional and helpful in assisting me with purchasing these international flight tickets for a large group.
More impressive is you could tell he actually cared. That is a rare and wonderful experience when dealing with people by phone. It also speaks well of CheapAir.

Date of experience: March 2, 2019
Canada
1 review
1 helpful vote
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Amazing rep - fast turn around time - resolve found. Called to change dates of both flight and hotel dates and was helped in a professional manner in a very short period of time. Unheard of in the travel industry.

Date of experience: March 1, 2019
Michigan
1 review
1 helpful vote
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Awesome Service
March 4, 2019

Thank you for your awesome customer service... after all of my emails were deleted it took one very short call to have my email resent!

Date of experience: February 28, 2019
California
1 review
1 helpful vote
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Exellent Customer Service
March 12, 2019

Mr. Danish Aftab, from the CheapAir Support was very professional resolving my booking problem.

Booking my flight was a breeze! I recommend CheapAir for booking your next flight.

Date of experience: February 28, 2019
Ohio
2 reviews
1 helpful vote
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Excellent service
March 4, 2019

Excellent service to change name
Deleted maiden name
I called within 24 hours time span
Prompt attention

Date of experience: February 28, 2019

From the business

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cheapair.com
Founded in 1989
Calabasas, California, United States