CheapAir has a rating of 2.5 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapAir most frequently mention credit card, american airlines and bad experience. CheapAir ranks 27th among Plane Tickets sites.
I knew it was a big ask because I realized I only had a few hours before the 24 hour time limit but I called anyway to try and change my itinerary. Not only was I able to get it changed to new dates. I even saved 5 dollars in the process. I was also given incredibly friendly, prompt and helpful service. Danish went above and beyond and I appreciate all his help.
Danish was so attentive and courteous. Was not expecting him to be as helpful and patient as he was. He was certainly above a 5. Thank you!
Danish was very helpful - we had a booking issue that needed correction and he promptly took the initiative to call me after my girlfriend was no longer able to talk because of other obligations.
Danish was so helpful! He provided me with a lower ticket price, because the rate had gone down since I purchased my tickets. He also showed me how to get my family seats together on our flights. I couldn't have asked for better service!
Danish took the time to get me the right flight and provided a excellent service.
I ll definitely will use cheopair for my future travel
Danish was such a courteous and friendly individual, I am sure he will continue to be a great asset to your Company, he help to rebook all our tickets and I thank him eternally
Gabriela was wonderful! Helped me cancel and rebook my entire trip, with all 5 travelers information and changes!
I like that i was given the oppurtunity for a call back instead of waiting on the phone. I only waited about 5 min for my call back, spoke to Manuel Uribe who was very nice and helpful, this made for a quick and nice flight reservation experience, I was given great information this is the second time I've use Cheapair and will continue to do so.
I needed to change my flight. One quick call and I as taken care of. Very satisfied. This is my first time booking through cheapair.com and it will not be my last.
Great saving. About $80 cheaper than talking to Jet Blue directly. Quick and painless. Sorry no time.
I made an error in my original booking for an international flight and called customer service to get it squared away. Danish answered this call and not only was he able to correct my mistake, he also saved me an additional $200 on airfare. His service was friendly, cheerful and understanding.
All in all a great experience; no frustration this time around... but now why must I type in 100 character -_-;
I would like to say that Alex was nothing but a great help to me tonight! I had accidently ordered a ticked backwards and helped me get in switched the correct way. I don't know what I would've done without him. Instead of me reaching out to Spirit Airlines he did it himself and made sure my departure was switched from Orlando to Bradley and my arrival Bradley to Orlando. Thank you! He was kind, respectful and efficient!
He noticed I have long layover on the ticket I booked, and helped me to make adjustments, I'm so glad I called today, thanks again
I am so grateful for Danish. He is so professional, knowledgeable and above all kind. He took the time to resolve my issue within a few minutes. Thank you for making my mother's trip possible.
I needed to purchase 10 round trip tickets from FLL to MHH on Silver Air and make sure that we could get all members of our party on the same flight. Danish Aftab Made was very professional and helpful in assisting me with purchasing these international flight tickets for a large group.
More impressive is you could tell he actually cared. That is a rare and wonderful experience when dealing with people by phone. It also speaks well of CheapAir.
Amazing rep - fast turn around time - resolve found. Called to change dates of both flight and hotel dates and was helped in a professional manner in a very short period of time. Unheard of in the travel industry.
Thank you for your awesome customer service... after all of my emails were deleted it took one very short call to have my email resent!
Mr. Danish Aftab, from the CheapAir Support was very professional resolving my booking problem.
Booking my flight was a breeze! I recommend CheapAir for booking your next flight.
Excellent service to change name
Deleted maiden name
I called within 24 hours time span
Prompt attention
Answer: They are full of fraud. You are lucky that you still got ticket but they give me a big time scam. They are scammers nothing else
Answer: Hi Nasser, CheapAir.com is a legitimate website that offers travel booking services for flights, hotels, and car rentals. CheapAir has been operating since 1989 and has a good reputation in the industry. CheapAir.com has also won several awards for its services, including the Best Flight Booking Site from Frommer's, a reputable travel guide publisher.
Answer: Hi Freda, most locations have loosened COVID requirements but it can vary. If you booked with us you can email help@CheapAir.com with your booking number and we can send you the requirements for your destination. Thank you
Answer: Hi David, that does not look like our booking number. I believe you booked with another company such as CheapO air, (no "O" in our name) or Cheap Flights. Our booking numbers are 10 digits long and start with 2. If you still believe you booked with us can you please email us at help@CheapAir.com with the full name of the passenger and email address used for the reservation. Thank you
Answer: Hi La Wanda, we can usually accommodate two payments. The best way to do is by contacting help@CheapAir.com and one of our travel advisors will help you. Thank you
Answer: Hi Jessica, The airline should be able to locate you with your name or 6 digit airline confirmation # that we display on our emails. I don't have any information other than your first name but if you booked with us, and you email us at help@cheapair.com or call 800-243-2724 one of our travel advisors should be able to help you out. Thanks, Lucy
Answer: Hi Ann, Did you purchase the seats with us? Can you email us at help@cheapair.com with a booking number or name of the customer, you can attn SiteJabber reviews. Generally seat assignments should show on the itinerary we provide, but additional seat charges may not depending where in the booking process they were bought, but if purchased with us we can provide invoices. Thank you, Lucy
Answer: Hi Anthony, I'm sorry to read that. Looking at your booking number pretty sure you did NOT book with us. I think you might have booked with a different company, possibly CheapOAir, (we don't have an O in our name). If you still think with us, give us a call so that we can research the matter at 800-243-2724. Thanks, CheapAir Team
Answer: Hi Mimi, You can go to MyTrips if you have a booking and we have a "Price Drop" button to see if your fare has gone down. If you track your exact itinerary on our website, you can get a notification when the fare drops. Hope that information helps. Thanks, CheapAir Tearm
Answer: Hi Barbara, Because the payment plan depends in part on your credit worthiness you have to do the application through Affirm at checkout. However you can opt out at that time if you do not like the terms or payment plan. I hope this information helped. Thank you, CheapAir Team
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