CarParts.com Reviews Summary
CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 813th among Auto Parts sites.
I wish I had read the reviews prior to ordering. This part was for my daughter's car which she saved her hard earned money for. It was the wrong size. I sent it back and waited over a month for a refund and only received a 50% refund. Nothing was wrong with the part. They will resell it. I had to contact them 5 different times looking for the refund and was lied to every time. I was told, "rest assured it will be there in 2-3 business days." It never was. The sad part is my daughter is expecting her first child in April and she works very hard for her money. She was waiting on that return so she could purchase the correct size. Not one person assisted us in resolution nor showed empathy. It was an "oh well" attitude. They kept a young soon to be mother's hard earned money and will turn around and resell the same item, getting paid twice for one item which is illegal. DO NOT RECOMMEND
To everyone saying carparts.com are "quality" no they arnt. Their made in China bro. These are bot ahh people making unaccurate reviews. I had bought from this website in the past. An EGR valve, and a Shift Solenoid for my 2000 Coupe Accord in beginning 2023. They both came on time but the parts were defective. Definitely do not recommend ordering any part from them that has to do with electrical circuits or components. Your better off buying something cosmetic from this website. If you get lucky with an electrical car part, that actually functions the right way, than you got lucky. Other than that, don't say I didn't warn you. They wouldn't shoot me a refund. So that means bad business 😬📉
Hi Bobi P.,
Thank you for bringing this to our attention.
We would like to get more details about your feedback and work with you in resolving the issue.
Please email us at dgteamcustomeradvocate@carparts.com with your order number. Here's your ticket# - CAT-99222. Please write this on the subject of your email for immediate assistance.
Regards,
Rose
Customer Advocate Team
CarParts.com
I had ordered this EGR vavle & Shift Solenoid from them. I got the parts on time. But they were defective as hell. The EGR vavle kept making my Honda surge and giving it high rpms. The Shift Solenoid kept causing the D4 light to flash everytime my car would try upshifting. After, I had bought and replaced those parts with OEM parts. & and guess what? It fixed the problem. So moral of the story. DO NOT BUY ANYTHING ELETRICAL FROM THIS PLACE. UNLESS IT IS COSMETICS LIKE BUMPERS AND FENDERS. SAVE YOURSELF THE DAM MONEY. JUST GO BIG AND BUY OEM. Bobi Phett...out
This company hits your card for 2x amount of purchase…then can not tell you why. Hangs up on you after waiting a long time on hold.never again! Consumer be aware!
Bad customer service and still no parts!
Hi Laura B.,
Thank you for sharing a review about your order. We appreciate you bringing this to our attention and we sincerely apologize for the inconvenience this has caused you. We would like to get more details about your feedback and work with you in resolving the issue.
Please email us at dgteamcustomeradvocate@carparts.com with your order number and include the ticket # CAT-99095 in your subject line for immediate assistance.
Working with you,
Shebet C.
Customer Advocate Team
I made many attempts to return a wrong part and got denied. I finally got a refund less than what I paid. Apparently, you get stuck with the shipping bill when you receive the wrong part. I didn't order the wrong part. Car parts sent me the wrong part and it cost me shipping fees.
I see the customer is penalized when CarParts sends the wrong part to a customer. The only benefit a customer has with CarParts is when they ship the correct part OR give a FULL refund if CarParts made the mistake. Unfortunately I have Zero confidence CarParts can guarantee anything! Their mistakes became my mistake. Buyer beware. CarParts will never be part of our vendor for estimating system. I'm sorry your business model is a failure. I must only do businesses that stand by their mistakes and take care of the customer. I didn't get any acknowledgment when you received my returned incorrect part that it indeed was a correct part. Instead I get a partial refund. It seems that I got less because that's my risk I have to take to get a correct part. I risked my money to see if I can hopefully get the right part and if I don't, not CarParts fault. So take a risk with CarParts. Quality of parts and service is a risk! Good luck supporting that business model!
I've notified Consumer Affairs an BBB of your business model
Hi Tim,
Thank you for sharing this review about the Fog Lights. Based on our records, the return was beyond the 60-days return time frame; hence, the return was denied, however, we have taken into consideration the reason why you weren't able to return the Fog Lights. Since our system do not allow us to process the return beyond the return window, we have our designated team to process it, however, the total refund was not updated. We have forwarded a request to our Accounting Team to process the remaining refund for this order.
We hope that we have somewhat shed light why we initially denied the order.
Thank you.
Shebet C.
Customer Advocate Team
Ordered a Mazda trim piece that we needed to replace. It didn't come with the hooks to put it back on the car. No problem. Ordered those. They didn't work. Asked Mazda to install, they couldn't do it either.
The parts from this company are useless and won't fit despite it being the "correct part". They even shipped the item to the wrong address so I had to buy it twice...Both were useless, just like them.
Hi Matt,
Thank you for sharing a review about your order. We appreciate you bringing this to our attention and we sincerely apologize for the inconvenience this has caused you. We would like to get more details about your feedback and work with you in resolving the issue.
Please email us at dgteamcustomeradvocate@carparts.com with your order number and include the ticket # CAT-99044 in your subject line for immediate assistance.
Working with you,
Rose R.
Customer Advocate Team
Horrible service, lack of communication do to language, everything about this company is horrible, they sent me wrong parts twice back to back & it was a huge headache with them, I would never order from this company again! 0- stars!
Hi Pablito,
Thank you for reaching out to us and bringing this to our attention.
I’m sorry to learn about the issue on the parts you received. I would like to look into your concern. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue.
Here's your ticket number: CAT-98888. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
I bought fuel injectors from this company and they about blew up my motor! They won't pay my repair bill, just refund for the part. Beyond words mad about this, don't ever trust this company's parts and take your business else where
Hi David,
Thank you for sharing your experience and informing us of the issue with the part. I’m sorry to hear that you’ve had trouble with it. I would be happy to investigate this matter further for you. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue.
Here's your ticket number: CAT-98884. Please write this on the subject of your email for immediate assistance.
Kind regards,
Josely M.
Customer Advocate Team
When you place an order on their website, they place a hold on your card for the amount of the order. Then when the order is shipped they bill you again. In essence, you are billed twice for the order. They say the first charge falls off your account within 3 to 5 business days... but they are holding your money for that time. This is not the way to run an online business in the 21st century.
Hi Philip,
Thank you for reaching out to us and bringing this to our attention.
To provide you with additional information, the pre- authorization hold is a usual bank practice for electronic transactions. The authorization allows us to verify your card information for security purposes. Please email us at dgteamcustomeradvocate@carparts.com with your order number if you have additional concern.
Here's your ticket number: CAT-98858. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
Order a part from them last November 14 and sent a wrong part, I returned it immediately and ask for refund, look at the tracker and says been delivered on November 16 and wait for 7 days process but still nothing then contacted their customer service and said to wait 3 days and still nothing then customer said to wait more 3 day. Then I look at the emails there response are gone! They're a scam!
Hi Chris,
Thank you for reaching out to us and bringing this to our attention.
I am sorry to have learned about the issue on your refund. I would like to look into your concern. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue.
Here's your ticket number: CAT-98829. Please write this on the subject of your email for immediate assistance.
Thank you,
Shebet C.
Customer Advocate Team
Shipping was very fast! Was nervous at first ordering from sites these days, but the process was easy and the product I ordered was exactly what I needed. Was cheaper than paying $800 for the actual dealership to replace it.
Hi Kamerian,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com
The part was 300 bucks. Its been months and still no refund after calling 7 times. I hate this business. How could they do me like this. They stole my money. They should all be in jail. Big 2 thumbs down.
Hi Bob,
Thank you for reaching out to us and bringing this to our attention.
I am sorry to have learned about the issue on your refund. I would like to look into your concern. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue.
Here's your ticket number: CAT-98732. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
They sent me the wrong item and refuse to send me the right part. Also want to charge a 200.00 return fee. Unprofessional and will never order from them again. Con Artist They only want your money and card information. Then she hung up the phone when caught lying about the order. Bastards
Hi Barry,
Thank you for reaching out to us and bringing this to our attention.
There are several reasons why we cannot accept a return or process a replacement. I would like to look into your concern and check if there are other options. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address your concern.
Here's your ticket number: CAT-98711. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
Jamás les comparto a esta tienda son unos irresponsables integrantes poco profesional me cogieron el dinero y llevo más de dos semanas esperando las piezas para mà auto y no las tengo aún no le compren 11/22/2023
Hi Pedro S.,
This is to confirm we received your feedback. We apologize for any inconvenience this has caused you.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket #: CAT-98687. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Shen S.
Customer Advocate Team
CarParts.com
I will never again buy anything from this dump! I ordered a part from these clowns back in JULY the part didn't fit, n I'm STILL waiting on my refund of 52.91, but y'all didn't mind taking my mf money tho. I sent ur nonfitting part back to y'all. But u can't give me MY MONEY BACK! YALL DESERVE 0 STARS!
Hi Lisa,
This is to confirm we received your feedback. We apologize for any inconvenience this has caused you.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket #: CAT-97572. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Anthony C.
Customer Advocate Team
CarParts.com
This place is a joke. N I do not recommend anyone to anything from here. I ordered a replacement part, and they sent it to the billing address instead of sending it to the mailing address. I'm super upset now.
Ordered a replacement mirror which was advertised as fully functional like OEM - folding, extending and fully adjustable power mirror. Mirror received was not fully adjustable and I did not install. Instead of 4-way power adjustable, it was only 2-way adjustable on a diagonal axis. Carparts did not allow return because outside of 60 day return period but didn't discover problem until after that period was up.
Hi JL,
Thank you for reaching out to us and bringing this to our attention.
We are sorry that we cannot accept the return beyond 60 days from the date of the order, but I would like to still look into your concern and check for other options. I would really like to make things better for you. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address your concern.
Here's your ticket number: CAT-98512. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
I bought a front brake caliper it works like a new car now but there were things I didn't care for the bolts for the brakes were so so tight when they broke loose I thought I broke my finger. Second there was paint down in the threads the 2-largest bolt holes that attaches this to the car. Luckily I had an impact to run the bolts in and out to clean out the threads. I thought I cross threaded it thats how tight it was.The final thing is the part didn"t come with a return label and they wanted to charge me $8.34 but since I wasn"t happy they made it good but still charge you tax on the return so it is only $23.00 and not $25.00
Hi Jim,
Thank you for giving us a 4 star rating and providing us with your feedback.
Although your main concern has already been addressed, I would like to still look at the other issues. Please email us at dgteamcustomeradvocate@carparts.com with your order number.
Here's your ticket number: CAT-98510. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
Ordered parts from this place two times I've had bad orders the latest problem is a oil cool housing for a Jeep Cherokee that is now no good don't buy from this place
Hi Richard C.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you. Here is the Ticket# CAT-98465 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
I ordered a headlight. Shipping was fairly quick, which would have been great, except for the fact that they sent me a mirror. I sent the part back, called and chatted to ensure I'd have no issue getting a refund. They have had their mirror back for a full month but no refund. They have literally emailed me the same thing four times … "This is not how we do business" "backlog in the warehouse" "we have included your order in today's batch". All BS. I have disputed with my credit card company.
Hi Michele W.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you. Here is the Ticket# CAT-98461 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
I ordered spark plugs from these thieves and they not only sent me the wrong plugs for
My 2007 ford explorer for $77.33 but over charged my account for $90.00 by over charging me
$12.90. I spoke to Carparts.com Employee and also There supervisor and told me to put them online
And try a sell them myself instead of sending me a return label and a full refund. I believe. This business
Is a fraud company and warn future customers to be careful
This company should be closed down as they sent me the wrong part and
Would not make good for it the employees and supervisor neglected to give me a
Refund and told me to put the item online to try and sell it
I have tried to return a part for several weeks. As directed I filled out the required information on line. After completing my email address and order # taken from their invoice - I get a message stating the order # or email is wrong. I have completed the on line form several times with the correct information and I get a message to call car parts for assistance. When I call the # I am directed to the website and told to fill out the form which states I have entered the wrong information. What a SCAM. After trying for several weeks I have given up trying to return the part or speak to someone from car parts. I'm quite sure this has happened to many customers.
Hi Bill F.
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-98444 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa S.,
We want to express our gratitude for providing a review of your order. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you've experienced. We would like to gather more information about your feedback and collaborate with you to address the issue.
Kindly reach out to us via email at dgteamcustomeradvocate@carparts.com, including your order number. For prompt assistance, please include the ticket # CAT-99248 in the subject line.
Looking forward to working with you,
Bry M.
Customer Advocate Team