CarParts.comReviews 1,215
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CarParts.com Reviews Summary
CarParts.com has a rating of 2.2 stars from 1,215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 811th among Auto Parts sites.
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Ordered part for car that was guaranteed to fit, did not fit, shipped back the very next day with photos attached, was in same condition it was received. Have yet to receive refund. Was going to order a different part, but will not be going through this company again... Terrible experience.
Car parts refused to accept my return of TWO cores for a starter and an alternator, because I was beyond their 60 day "return" policy, even though I bought remanufactured parts that depend on the recycling cores, they would make no exceptions. The only advantage of this website is they will often have those "hard to find" items you don't want to order from the dealer. Just make sure you don't buy things in bulk and plan on working on them over a few months, because you're boned and they will happily pocket those core charges. I recommend FCPEURO as my first choice, then American Trucks if your car is domestic.
Hi Carson L.,
We want to express our gratitude for providing a review of your order. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you've experienced. We would like to gather more information about your feedback and collaborate with you to address the issue.
Kindly reach out to us via email at dgteamcustomeradvocate@carparts.com, including your order number. For prompt assistance, please include the ticket# CAT-100282 in the subject line.
Looking forward to working with you,
Bry M.
Customer Advocate Team
I ordered car parts for a BMW. One part arrived Saturday here it is Tuesday I still don't have it and they can't track it. What a nightmare. This is the Second time Car parts.com has done this?! Put all parts in ONE SHIPMENT! No BUENO!
Hi Tisha G.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100181 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
I will NEVER order ANYTHING from this company! I placed my order Saturday, they immediately took the payment, the order didn't get "shipped" until Tuesday (the day it was supposed to get delivered), I had to call this morning (Thursday) to find out where my order was! I was informed it was returned and refunded, because FedEx lost or damaged my package. No one contacted me to inform me! And you know I kinda need this order, I mean I'm on foot! I'm missing my son's first track meet tonight! UGHHHHHHHH! OH AND IT WILL TAKE 2 TO 4 BUSINESS DAYS TO REFUND ME MY MONEY! NEVER AGAIN!
Hi Nikki L.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100181 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
Charged my account twice because they had a delay in a part. Somehow i guess this is my fault. So now my account is pending over 500 bucks that i didnt have and my kid needs diapers. Isnt that great! Told me to call my bank.
Hi Larinda E.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-99849 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
I purchased a muffler that car parts said would fit. I got it and it wasn't the right one. I returned it in the original box. Never took it out of the box. I returned it and was told that get it. A month later after multiple attempts. No refund. Car parts are a scam
Hi David,
We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket #: CAT-99781. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Sincerely,
Paul D.
Customer Advocate Team
CarParts.com
Stay away! Ordered something on feb 2 and items had to get here on feb 5... to my findings they had no order number and no tracking info for GLS. I rather stay on ebay something thats been around for years. If u know what im saying i would stay away from new sites. As they say " what you pay for is what you get". Also for my refund..."ohh lord bby jesus" how do you do a refund with no confirmation on my end. This sounds alot like a scam. I just pray to god that they send me some of my hard worked money back. Yessir!
And i am a real person not a bot.
Stay safe everyone!
Hi Luis D.,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration with the delay and the lack of order number and tracking information. Rest assured, we take your concerns seriously, and we're actively investigating this issue to ensure it doesn't happen again.
Regarding your refund, we completely understand your apprehension. We assure you that we are processing your refund promptly. We are committed to resolving this matter swiftly and ensuring that you receive your hard-earned money back as soon as possible.
We value your feedback and your trust, and we're deeply sorry for any negative impression this situation may have caused. Please don't hesitate to reach out if you have any further questions or concerns. Your satisfaction is our top priority, and we're here to assist you every step of the way.
Thank you for your understanding and patience.
Warm regards,
Paul D.
Customer Advocate Team
CarParts.com
Do not deal with carparts, as they are definitely a scam. I paid over $16 for urgent shipping for a fuel pump, but they didn't ship after 8 days. When i called them to cancel it because I already purchased one from ebay. They started to manipulate me and they told me we will cancel it. Four days keep calling them but i got nothing, so they didn't return my money or at least ship the item. On fifth day of calling them, they said we cannot cancel it as it will be shipped to you soon, i told them in your website it says i got 60 days right to refund! And the item is still in your warehouse. However, i called my bank to dispute the payment.
Also i reported the BBB office and reported FBI about those scammers.
Government has to ban this Chinese business.
Hi Kamal,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99744. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
NEVER order through this site! Sent me wrong brakes and would return! I'm out $280.00
Scam! Scam!
Hi Travis,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99710. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
Bought a tail light for my Yukon and less than a year later it was getting water in it. I got a replacement and now the replacement has the same issue! They are now unwilling to replace because it has been more than a year. Seems like the products they sell are less than quality and their customer service is worse! Avoid at all costs.
Hey Mike R,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99617. Please write this on the subject of your email for immediate assistance.
Regards,
Anthony C.
Customer Advocate Team
CarParts.com
I'm in the process of doing a frame off restoration on an OBS Chevy pickup.
I ordered OEM premium parts from Car Parts.com in advance December 3rd. So I would have them on hand, when needed. I just started reassembling the vehicle, and realized that only one ball joint of four came with the bolts and hardware necessary for installation. I contacted Car Parts and was told that it's been over 30 days nothing we can do! I should have opened all of the boxes on arrival, but that shouldn't be necessary.
Hey Murray H.,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99607. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Ordered a set of headlamps, received two passenger side. Went to put in the one I did receive...the headlamp side looked exactly the same...wrong part.different model year. Dont do business with them unless you like getting the wrong parts.
Hey Christopher K.,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99554. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
The first time I used them I got my part overnighted and three days later I called because it hadn't arrived. They supose to had sent my extra money for the overnight and still overnight it. So the next day I get an email saying I didn't have the money to pay for the part. In short they sent all my money back so no part so I had to pay 3 times the price as well as had to wait 4 days when I could have just went and got the part. Second I ordered a part on 1/21/24 got a confirmation saying it will arrive on 1/25/24 so I kept track and it never got to the shipping till 1/25/24 and I will receive it on 2/3/24 three days after I need the part so now I'm stuck with a bad inspection until it arrives if it arrives. They truly suck
Hi James P.,
We appreciate your feedback. We are very sorry for the trouble we have caused you. You can be confident that we will investigate the issue and we will do what is needed and also, find ways to improve.
To assist you further kindly send us a direct email at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue. Please write this ticket number CAT-99510 on the subject of your email for immediate assistance.
Kind regards,
Josely M.
Customer Advocate Team
Fyi if you buy from these people be prepared to get charged double on whatever card you are putting this on. When I purchased them items, my card was charged in full. Then because because it was getting shipped from different locations each location charges what they are shipping you. But don't worry, after chatting to the Indian fellow I was put at ease after he informed me that the original charge will be reimbursed sometime… I'll review again after the parts arrive and see how long they hold the original charge for my purchase. So far I wish rockauto had my parts. They only charge once.
Hi Chris K.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-99484 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
Bought some parts for my car that their site said would fit my vehicle when I get them they are for a different model. And only sent me one rotor out of a set of two. Asked them for a refund and they only refunded me $10 of my 50. They asked me to send parts back in but only gonna refund me for one of the two rotors. How tf am I gonna send two back if you only sent me one?!?!?!?
Hi Jacob,
Thank you for reaching out to us and bringing this to our attention.
I’m sorry to learn about the issue on the parts you ordered. I would like to look into your concern. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue.
Here's your ticket number: CAT-99363. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
I ordered 2 sets of new rotors and pads, but ended up canceling the order the same night. The next day, they canceled one of the sets, but still shipped the other, even though they had already canceled the other. They're now telling me to return the item I will have to pay a fee. This is a clear attempt at squeezing any money they can out of me because I chose to cancel my order.
Hi Andrew S.,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99334. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
CarParts.com
Ordered a rear light for American truck (Silverado), shipment delayed, so waited to end up getting rear light for Japanese car (Nissan Sentra). Now to deal with going to UPS to return part and trying to get the correct one. Forget saving a few bucks, use a more reliable parts source.
Hi David M.,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99299. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
CarParts.com
This company lies on their website, the products do not arrive in the indicated time, they only do it so you can buy and then they tell you that the order process takes between three and five days, the customer service is horrible, I do not recommend it.
Hi Hernan S.,
We want to express our gratitude for providing a review of your order. Your feedback is valuable to us, and we sincerely apologize for any inconvenience you've experienced. We would like to gather more information about your feedback and collaborate with you to address the issue.
Kindly reach out to us via email at dgteamcustomeradvocate@carparts.com, including your order number. For prompt assistance, please include the ticket# CAT-99283 in the subject line.
Looking forward to working with you,
Bry M.
Customer Advocate Team
My 07 highlander headlights i bought from you both LEAK! They should last more than a couple years
Hi Chris K.,
We appreciate your time in sharing your thoughts on your recent order. Your feedback holds significant value for us, and we extend our sincere apologies for any inconvenience you may have encountered. To better understand your concerns and work towards a resolution, we would like to gather additional information.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-99275 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
I had ordered from them once before and told myself never again I should have stuck with that. They lie about the shipping date and you won't get your order for probably two weeks. I placed two different orders one with Rock auto one with car parts, my rock auto literaly came in one day… two weeks later I'm still watomg on my car parts order… please if you see this and you need your parts any time soon stay away!
Hi Sam K.,
We appreciate your time in sharing your thoughts on your recent order. Your feedback holds significant value for us, and we extend our sincere apologies for any inconvenience you may have encountered. To better understand your concerns and work towards a resolution, we would like to gather additional information.
Please contact us via email at dgteamcustomeradvocate@carparts.com, and include your order number in the communication. For expedited assistance, kindly include the ticket number CAT-99267 in the subject line.
Regards,
Bry M.
Customer Advocate Team
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Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kryss S.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100327 and please put it on the subject line of your email.
Thanks,
Anthony C.
Customer Advocate Team