Missing the tensioner received only 2 pieces of the order …………………………………………………………………………………….!

THESE IDIOTS SENT ME THE WRONG PS PUMP AND WOULD NOT REFUND ME. NOT MY FAULT. THIS PLACE SUCKS!

When they shipped my order they said all parts were in stock but the next day I received a text stating that the rear brake parts were not in stock. The rear parts were the ones that needed replacing.
As I stated in my first review, my time at home is limited, being I work out on the road. The rear brake parts were delivered to my home 6 days after I left for my job in Vermont and then southern Michigan. Florida was my next job.
I returned from Florida after working 78 days there and finally had a chance to work on my wife's vehicle.
It was then I discovered that carparts.com had sent me the wrong parts.

I texted the manufacturer of the brake parts to find out the correct parts for my vehicle. Pedro G. Of Power Stop informed me of the correct part number. Carparts.com not only sent the wrong diameter rotors but the wrong style as well. They should have been vented not solid.
How could they be so far off on their brake parts "guaranteed to fit my vehicle" policy. At least they got the brake pads right.
I called carparts.com and spoke to 3 of their representatives, Morey, Jem & Leslie on Wednesday morning concerning this issue. I also asked about their "guaranteed to fit"policy, which no one could answer me. They just kept repeating it was over the 90 day limit. I stated I had my wife's Explorer up on jack stands in the driveway with over $450 dollars invested with the wrong size and style brake rotors and I was leaving for work again on Monday. They stated they were sorry and there is nothing they could do. I was running out of time to fix this.
So I ordered the correct parts from Rock Auto@ 11:00 am that Wednesday morning and received them@ 11:00 am Friday. I installed the correct parts on the vehicle on Saturday with no problems. At least now my wife has her vehicle back for work but I'm out over $450. Of parts I can't use because they don't fit my vehicle.

I was then contacted by Brooke B. From carparts.com stating she is working to resolve this issue and that she understood the situation. Then I received another email stating that
they regret to inform me that it is past the 90 days and there is nothing they can do.
I have spoken to several other people about this issue. One said, "It's been over the 90 days but they made the mistake of not shipping you your complete order when you had the time to work on the vehicle". Another said "90 days with the parts on their shelf in their warehouse or 90 days with the parts sitting on a shelf in your garage, it shouldn't make any difference."
I just think when a car parts distributor makes a statement that the parts they are sending you are "guaranteed to fit your vehicle", they should fit. They should not be able to make false and misleading statements like that. I took them at their word, now I'm out over $450. Dollars. I'm just grateful for Rock Auto for saving me from having to rent another vehicle for my wife while I'm out working in Florida again. I would also like to give a shout out to Pedro G. Of Power Stop for supplying me with the correct brake information on my vehicle so I could get the right parts. After working with his product, I can tell they are quality parts.
I've never disputed the fact that it's been over 90 days but sometimes there are circumstances beyond your control that need to be taken into consideration. By working with your customers it proves that you are really interested in great customer service, not just saying you are.
Sincerely,
Mark T

This Is My Mailing Address 189 Dumont Avenue, Brooklyn New York ******* APT 2R
Order #CPZ*******. Thank You...

Amazing serviceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!

I found a radiator on carparts.com on September 22nd that indicated would be shipped to my home and arrive the next day. I purchased the radiator and almost immediately received an email that my order had been received. Within an hour or so. I received another email that my part was being shipped. When I awoke the next day I received an email at 7:01 a.m. indicating a delay of the shipping of my part. It went from receiving it on Monday September 21st, to Friday the 25th. Needing the radiator right away I immediately went on the website and completed a cancellation form. Feeling confident the order would be canceled I called another parts company who informed me they would deliver the radiator to me by Wednesday September 23rd. As of late afternoon Tuesday September 22nd. I received an email from carparts.com indicating that my radiator had shipped. I call customer service and they are closed. I then opt to use the chat feature. "Bryan" informs me that once a part leaves their facility period that it cannot be brought back. I've been a shipping and receiving manager for 8 years in San Bernardino County California. Customers cancel or change their orders with me frequently. UPS in USPS both have websites where I can intercept a package and have it returned to my warehouse. I was informed by "Sarah" that they did not have that ability. I asked her if I could receive a return authorization number now in preparation for the part arriving at my doorstep. She said that I would have to wait for the part to be delivered in order to request a return authorization number. And she proceeds to apologize for ANY inconvenience not being able to get a return authorization number has caused me. This is where I lost it.

Sorry to have caused me an invenience? This entire ordeal with this company has been an inconvenience. They first identify the part as being available to ship and arrive to my doirstep by Monday the 21st was the first convenience. Receiving a second email informing me that there would be a delay on my order until Friday the 25th was the second inconvenience. After I submitted the cancel order. I received a third email informing me that the item had already shipped from the warehouse (after I canceled it). This was another inconvenience. And when I did a "chat" with "Bryan". He informed me that once the item left the warehouse that there was no way of recalling it. I've been a parts manager for the past 8 years. There have been several moments when a customer changed or canceled an order and I've been able to contact the UPS or USPS HUB and intercept the package. So yes. I'd say this has caused me an inconvenience. Are all of these inconveniences worth just an apology? I've been a customer service representative for over thirty-five years. One inconvenience for one customer happens. Two inconveniences to the one customer is one too many. Two inconveniences for one customer in a span of two days is a s**t show. This goes beyond inconveniencing a customer. This is complete carelessness. Businesses are struggling to remain open during the Covid-19 pandemic. I'm in complete shock over how disarrayed this process has been.

Recently purchased SET-REPP *******-6 fuel injectors for an '85 Porsche 911 3.2 ltr from Carparts.com. This SET-REPP part is promoted by Carparts.com being an "OE Replacement" and a "Direct Fit." These are NOT to be regarded as "replacement" injectors and here's why:

First, '85 Porsche 911's come stock with low impedance Bosch *******158 injectors measuring 3.1 ohms. SET-REPP ******* are high impedance injectors measuring 15.1 ohms. These impedance-different injectors are NOT interchangeable without altering the ECU/injector drivers. Reason being: each type of injector requires a specific amp/power/signal to operate correctly not to mention preserving electrical circuits. Reference for this: https://www.hotrod.com/articles/hrdp-1211-low-impedance-vs-high-impedance-fuel-injectors/

More, the pindle cups of the SET-REPP parts are not configured like stock pindle cups. The discharge plate in the SET-REPP model is recessed within the cup that has what I propose being too narrow of an opening. This narrow opening may---may---cause interference with the injectors spray pattern should the exiting spray of fuel make contact with the edges of the hole. Testing the spray pattern of these injectors was planned, however, ohms were tested beforehand eliminating the need to go go any further. What the SET-REPP pindle cup does do is make that part appear similar to the stock part when looking at the injector at a certain angle---the angle product promotion images are show.

I did this same review on Carparts.com's website for this product. I also attempted to load low res photos. Photos were not accepted. My review required confirmation via an email supposedly sent me... that email remains unreceived. This dysfunction wreaks of Carparts.com implying reviews are possible when in reality the company does not allow customer reviews. Did I fail in to do the review process correctly? Possible but unlikely.

If you send and email to Carparts.com... they automatically and instantly reply it taking them 2-3 days for a person to respond.

NONE of this is suggests a company interested in quality control prior to offering car parts. Nor does it suggest there being a genuine interface so customers can comment/review the products they sell---for the edification of the company and to the benefit of future customers. Instead, I was obligated to determine the parts bought from Carparts.com were NOT as the conmpany promoted them to be. In a nutshell, what Carparts.com delivered me was a tremendous waste of time. What of the individuals who buy these injectors and possibly other parts from Carparts.com that don't or can't invest the time to confirm a part is indeed correct? I'm a disgruntled customer not only for myself but the others this company has the potential to fail for. BUYER BEWARE.

See photos attached.

Orderd fender. Package damaged, LOOKS TO BE ALREADY OPEND! Fender corners bent over and dents all over fender cannot use -----JUNK--------

The planet is not perfect
Neather is the mail.
Your order is shiped the same day.
Happy motoring.

Bumper came with obvious ding. *******000*******000*******000*******000**************001*******000**************000