They first provided a fake tracking number. When confronted they sent another tracking number. Two days later their site showed the product was sent and was getting delivered. However, the tracking number they provided from USPS showed the product was never sent. We contacted USPS and they said they had never received the package, this is three days after they said they sent it. So technically yet another fake tracking number. No product was shipped or received. Under no circumstances we will accept a charge frown this company.
I ordered a tailgate and it was shipped to me in worse shape than the one i was replacing dented and scratched all over, at the time of purchase i did not see an option for 'insurance" and did not even think to look for it, i assumed that they would have some sort of protection backing there product to begin with, with that being said i submitted a request for an exchange or refund and they denied it and said they would do nothing for me, after back and forth emails for a few days they finally offered me a 40$ rebate. Do not use this company if you expect them to deliver quality products. Even if i would have purchased the insurance i would still be dealing with a headache for weeks on end with the time it would take to return the scrap metal and wait on the new order which I'm not confident would even arrive unharmed.
Hi Dominick,
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the condition in which your tailgate arrived; this certainly does not meet the high standards we aim to uphold. We understand how frustrating it must be to receive a damaged product, and we deeply regret the inconvenience this has caused.
We would like to gather more details to better understand your concerns and work with you to resolve this issue. Please email us at dgteamcustomeradvocate@carparts.com with your order details, so we can address your concerns promptly.
For faster assistance, please reference your ticket number CF-5667 in the subject line of your email.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Best regards,
CarParts Team
Not anything to protect part. It came shattered and missing pieces. Return was actually simple. But I was told I had to dispose of the broken item. I won't be using them again
Hi Angelina,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We never want any customer to feel unsupported, especially if an error on our end caused an inconvenience. Your satisfaction is very important to us, and it’s disappointing to know we didn’t meet your expectations.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket # CF-6624. Please write this on the subject of your email for immediate assistance.
Thank you for your patience.
Best regards,
CarParts Team
This company is horrible. If you buy parts and they're not correct, and it's their fault for false inform... they will not make it right. I will never use this site again. And will make sure to tell everyone I know to look elsewhere for whatever it is they need
Hi Joseph,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We never want any customer to feel unsupported, especially if an error on our end caused an inconvenience. Your satisfaction is very important to us, and it’s disappointing to know we didn’t meet your expectations.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket # CF-4397. Please write this on the subject of your email for immediate assistance.
Thank you for your patience.
Best regards,
CarParts Team
I've used carparts several times and almost every time they say arriving by such and such date but you can count on that not happening. Try about 3 days after they tell you. Has to be criminal one way or another
Hey Joe B.
Thank you for reaching out and sharing your concerns. We're sorry to hear about the consistent delays you've experienced with your orders. We understand how frustrating it is when promised delivery dates aren’t met, and I assure you that this is not the standard we strive for.
We take your feedback seriously, and we will look into what’s causing these delays to see if there are any internal issues that we need to address. Your loyalty is important to us, and we want to ensure you have a better experience moving forward.
We would like to get more details about your feedback and work with you in resolving the issue. Please send us an email at dgteamcustomeradvocate@carparts.com with your order details so we can address your concerns properly.
Here's your ticket #: CF-3180. Please write this on the subject of your email for immediate assistance.
Thank you for your patience.
Best regards,
CarParts Team
Parts often arrived damaged, or just of a cheap quality. Deliveries very often delayed for a variety of reasons. Online for a long time waiting on support. Their website is currently down. How we looking?
There was a problem with my order not being delivered according to the arrival date advertised. The customer service team at carparts.com didn't hesitate in refunding the cost of my shipping. I didn't ask for a refund and the fact that they did it to take care of me means a lot! I will DEFINITELY shop with them again!
Hi David,
Thank you so much for your understanding and for sharing your experience! We’re glad to hear that our customer service team was able to assist you and that you appreciated the refund for your shipping. We always strive to take care of our customers, and your kind words mean a lot to us. We look forward to serving you again in the future! If you need anything else, don’t hesitate to reach out.
Best Regards,
CarParts Team
Order no СРХ*******9622. One of my worst experiences, I placed my order through their slow app and I received two emails with two different carriers and tracking numbers. First with FedEx the 2nd one with XPO. FedEx tracking show that it's not picked up yet and XPO is showing different delivery location. After a week wait, they sent me wrong item, now I have to wait 2-3 business days which is 5-6 more days to get a confirmation if the warehouse has received the package plus 7 days for refund total 18-19 days wasted for a part. Do not buy things here! They can't manage small things.
Hi Jim,
I am writing to extend my heartfelt apologies for the disappointment and inconvenience you experienced due to the unsatisfactory service you received from us. Please accept my sincerest apologies on behalf of CarParts.com.
First and foremost, I want you to know that your feedback is invaluable to us, and we deeply regret any negative experience you may have had. Our primary goal is to provide exceptional service and meet your expectations, and it is clear that we fell short of achieving that in this instance.
We take your concerns seriously, and I assure you that we are taking immediate steps to address the issues you raised. Our team is thoroughly investigating the matter to understand what went wrong and to prevent similar incidents from happening in the future. Your feedback will serve as a valuable learning opportunity for us to improve our processes and ensure that our customers' needs are met consistently.
Please know that we genuinely value your business and want to regain your confidence in our services. Your satisfaction is our priority, and we will work tirelessly to ensure that your future experiences with us are nothing short of excellent.
Sincerely,
Shen
Customer Advocate Team
Out of 10 items, 3 arrived on time, 6 were late (and 3 of them were cracked) and 1 has never arrived. I have to wait a week before I can do anything with the company Extends to try and find the missing item. They came with 4 different shipping numbers making it difficult to work with extends since they only had 1 shipping number.
Car parts did reach out after a review and offered me a 20 refund which I accepted. The person who helped me in that email exchange was nice and quick to respond.
Overall, I will not use this company again.
Hi Troy,
Thanks for your feedback and raising this issue to our attention. We apologize for the inconvenience this has caused you. We can see here that your order has a shipping protection which you may claim with Extend. Regarding the delays on the delivery, rest assured that we will raise this issue to our Shipping Department for us to improve our service. Please check the email we have sent you for further assistance.
Thanks,
Emmy C.
Customer Advocate Team
Ordered part for car that was guaranteed to fit, did not fit, shipped back the very next day with photos attached, was in same condition it was received. Have yet to receive refund. Was going to order a different part, but will not be going through this company again... Terrible experience.
Hi Kryss S.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100327 and please put it on the subject line of your email.
Thanks,
Anthony C.
Customer Advocate Team
After days of waiting for part, and seeking tracking movement of item, I was scheduled for a refund. Why? Supposedly, their delivery service failed. When I contacted customer service they assured me I could still get the part (with additional time) and they would use a different delivery service. Days later, no contact, I did get the refund, never saw a part.
So many great parts vendors out there who deliver parts, why waste your time with carparts.com?
Hi Paul H.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100629 and please put it on the subject line of your email.
Thank you.
Anthony C.
Customer Advocate Team
Update to my first and only order placed for bumper trim for a 2018 Nissan Pathfinder. I was highly disappointed to see the part damaged upon unboxing but still able to make it work. I was not happy but I had accepted it, wrote a review about it and decided to never return. I was beyond satisfied to see that this company certainly believes customer comes first, I received a refund and will gladly return for any of my car part needs!
Hi Derrick,
Thank you for sharing your experience with us. We're truly sorry to hear about the disappointment you faced upon receiving your bumper trim. Ensuring the quality and satisfaction of our customers is paramount to us, and we deeply regret any inconvenience caused.
We appreciate your understanding and are grateful for your decision to give us another chance. Your feedback has been invaluable in helping us improve our processes and ensure such incidents are minimized in the future. Should you need any further assistance with your car part needs, please don't hesitate to reach out. We look forward to serving you better in the future.
Warm regards,
CarParts Team
I love all the parts I received they all fit on very well I had just a few small pieces missing from a kit I had bought 1 inner tie rod and the steering adjusting sleeves with the tie rods, no big deal found easy at a parts house local when needed. I left a previous review when discovering the missing parts and they contacted me after to resolve the situation! No company goes outward like that off a review. So with that being said after a quick convo we got a solution to my issues and got it resolved really fast within a day or two of the review. Thank you Customer support you're the best I've run into so far. 5 stars for service but -1 star for the initial missing parts. 10/10 will be getting more parts from here in the future though.
Hi Lt. Saint C,
Thank you for sharing your experience with us! We're thrilled to hear that you love all the parts you received and that they fit well. While we apologize for the initial inconvenience of the missing pieces, we're glad that our customer support team was able to quickly resolve the situation for you. Providing exceptional service is our top priority, and we're pleased to hear that we were able to exceed your expectations in that regard. We truly appreciate your feedback and your decision to continue using CarParts for your future part needs. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing CarParts!
All the best,
Anthony C.
Customer Advocate
Do not order from this website. I bought a power steering pump from this company back in December and wasn't able to install it until recently. I spent half a day getting the part installed only for it not to work. So I have absolutely no power steering. How do companies get away with this? So I called their customer service number and after waiting half an hour on hold I finally got through to someone that just told me since I was out of the 30 day return window they couldn't do anything. So I just wasted 100 bucks and half a day on some garbage that doesn't work and they don't even have the decency to give me my money back. Never ordering from this company again and don't recommend you do either.
Hi Robert B.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100507 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
Ordered an alternator, called three times, the lied and said it was processed in the twelfth but didn't take out the money for 4 days! Absolutely garbage customer service line, when I called them out and asked for it to be fixed they acted like they had bad service and couldn't hear me anymore.
Hi Keegan W.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100490 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
If there's an issue with shipping, you discuss this with Fedex, Carparts.com has a "Not our problem..." approach. Can't recommend ordering through them, also hard to understand the service customer reps.
Hi Joshua,
Thank you for sharing your feedback. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-94894. Please write this on the subject of your email for immediate assistance.
Regards,
Patrice
Customer advocate team.
Purchased 2003 Chevy Tracker rear bumper.
Received in 5 days new bumper but... can't
Install because lower mounting holes are out of alignment and one left upper mounting hole is cracked.
Good price but... lot of problem.
I sent email with complain and received this respond...
Thank you for getting back to us regarding your ordered bumper reinforcement.
We're delighted to know that the part was installed successfully despite the fitment issues you've encountered.
Hi Mark,
Thank you for sharing your feedback regarding the bumper you ordered.
I'm sorry to hear that you received a damaged bumper and that the response you received from us did not resolve you concern. Please be assured that we will review the things you mentioned so we can address it with the concerned party.
To help us improve our service, may we know the detailed condition of the shipping box when you received the package? We apologize that you have to go through this hassle. Rest assured though that we will do our best to make this right for you.
We have sent you a direct email so we can get more information regarding your issue so we can further assist you.
Rome G.
Customer Advocate Team.
www.CarParts.com
Bill and Ed deserve a raise! I'll shop here first because of there wonderful customer service!
I actually appreciated them asking my housekeeper (who did the ordering) questions that made sure I was getting the right parts. Who likes having to send back anything? Not me.
Hi Roland,
Thank you for taking the time to write about your experience. It is wonderful to hear that that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com and that our team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Rome G.
Customer Advocate Team.
CarParts.com
I ordered a set of side marker lights. They sent the items in separate bags. One bag made it to the house with no problems. The other bag no idea where it is. I was provided 2 separate shipping numbers since they were shipped separately. The missing item the shipper says they received the request for shipment but the item has not been turned over to them. I called and was told there was nothing they could do for 15 business days. "That's all we can do". Not happy with this company. If it was a set of marker lights being shipped from the same facility then why not ship in the same bag. Customer service is extremely unhelpful. I can't wait to call back and see what run around I get then. I still need the part and paid for it. If you need parts. Seriously look at other sources.
Hi Stephan,
Thank you for bringing this to our attention. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-70454. Please write this on the subject of your email for immediate assistance.
Thank you,
Philip
Customer Advocate Team
I placed an order. My shipments were immediately delayed due to "supply chain issues". They sent my parts in 2 shipments.They were sent in separate shipments, both delivered by FedEx. One box was delivered to the wrong address, is a FedEx issue. Carparts is now giving me a hard time about a refund because technically it was, "delivered". The bag you're seeing? I didn't make that hole. Ball joints were sent in that package, when I picked up the bag they fell right out. What does Carparts.com have to say? Nothing. Still waiting on my control arms. They're not a safety issue or anything right? I paid $23 for shipping, so they didn't even have free shipping for this level of terrible.
Hi Nessa M.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-98090 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
Lol carparts.com is a horrible site to order anything I literally ordered a whole front end and in that time I had one part come damaged packed in a box to big and no support just a freaking plastic bag over it. When the radiator support got delivered it looked worse than the one that was already on the car. Then the bumper never came and currently waiting to get another one shipped we'll see if that even comes. Long story short this will be my first and last time ordering from them ever and I would not recommend ordering from carparts.com to anyone doing work on cars.
Hi Tyrryl P.,
Thank you for bringing this issue to our attention. Your feedback as a customer is very helpful in helping us determine the areas where we need to improve. We apologize for the inconvenience this has caused you.
We would like to get more details about the order. Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-87848 and please put it in the subject line of your email.
Thanks,
Josely M.
Customer Advocate Team
CarParts.com
Overview
CarParts.com has a rating of 2.1 stars from 1,217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 801st among Auto Parts sites.
- Visit Website
- Chicago, IL, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nima! We’ve sent you a private message to discuss your concerns further. Please check your inbox, and we look forward to resolving this for you.
Warm regards,
CarParts Team