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CarParts has a rating of 2.6 stars from 1,212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CarParts most frequently mention next day, tracking number, and business days problems. CarParts ranks 898th among Auto Parts sites.
This company responds to reviews on average within 8 hours
Too many bad reviews on this site, so I'm telling you excellent quality, price & service. Purchased new headlamp assembly for 2018 Subaru Legacy. OEM was almost $400 and CarParts.com was 1/2 the price and I'll show pic on perfectly boxed AND it was new! Received the headlamp within a few days (don't pay attention to negative reviews on delivery!) and was easy to get bumper off and replace. YES, they have my business!
Company admitted Sent wrong part for wrong model of car, then won't return it. Because it's over 60 days only reason it's beyond 60 days. It's because a bumper cover you protect inside the box while you're waiting to put it on. Vehicle took longer than expected to have remoter replaced. And now I have a bumper cover for the wrong car that they will not Exchange for the correct part for the vehicle in perfect condition original shipping box.
After days of waiting for part, and seeking tracking movement of item, I was scheduled for a refund. Why? Supposedly, their delivery service failed. When I contacted customer service they assured me I could still get the part (with additional time) and they would use a different delivery service. Days later, no contact, I did get the refund, never saw a part.
So many great parts vendors out there who deliver parts, why waste your time with carparts.com?
Products used:
Never got what I ordered.
NEVER order through this site! Sent me wrong brakes and would return! I'm out $280.00
Scam! Scam!
Tip for consumers:
Scam
Hi Travis,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99710. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
Bought a tail light for my Yukon and less than a year later it was getting water in it. I got a replacement and now the replacement has the same issue! They are now unwilling to replace because it has been more than a year. Seems like the products they sell are less than quality and their customer service is worse! Avoid at all costs.
Products used:
Tail light
Hey Mike R,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99617. Please write this on the subject of your email for immediate assistance.
Regards,
Anthony C.
Customer Advocate Team
CarParts.com
Ordered part for car that was guaranteed to fit, did not fit, shipped back the very next day with photos attached, was in same condition it was received. Have yet to receive refund. Was going to order a different part, but will not be going through this company again... Terrible experience.
Tip for consumers:
To each it's own....
Products used:
Ordered from another company with better results...
Hi Kryss S.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100327 and please put it on the subject line of your email.
Thanks,
Anthony C.
Customer Advocate Team
Stay away! Ordered something on feb 2 and items had to get here on feb 5... to my findings they had no order number and no tracking info for GLS. I rather stay on ebay something thats been around for years. If u know what im saying i would stay away from new sites. As they say " what you pay for is what you get". Also for my refund..."ohh lord bby jesus" how do you do a refund with no confirmation on my end. This sounds alot like a scam. I just pray to god that they send me some of my hard worked money back. Yessir!
And i am a real person not a bot.
Stay safe everyone!
Tip for consumers:
Stay away from foreign shipments and courier
Products used:
Didn't receive my order
Hi Luis D.,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration with the delay and the lack of order number and tracking information. Rest assured, we take your concerns seriously, and we're actively investigating this issue to ensure it doesn't happen again.
Regarding your refund, we completely understand your apprehension. We assure you that we are processing your refund promptly. We are committed to resolving this matter swiftly and ensuring that you receive your hard-earned money back as soon as possible.
We value your feedback and your trust, and we're deeply sorry for any negative impression this situation may have caused. Please don't hesitate to reach out if you have any further questions or concerns. Your satisfaction is our top priority, and we're here to assist you every step of the way.
Thank you for your understanding and patience.
Warm regards,
Paul D.
Customer Advocate Team
CarParts.com
I'm in the process of doing a frame off restoration on an OBS Chevy pickup.
I ordered OEM premium parts from Car Parts.com in advance December 3rd. So I would have them on hand, when needed. I just started reassembling the vehicle, and realized that only one ball joint of four came with the bolts and hardware necessary for installation. I contacted Car Parts and was told that it's been over 30 days nothing we can do! I should have opened all of the boxes on arrival, but that shouldn't be necessary.
Products used:
Automotive parts
Hey Murray H.,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99607. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
I ordered 2 sets of new rotors and pads, but ended up canceling the order the same night. The next day, they canceled one of the sets, but still shipped the other, even though they had already canceled the other. They're now telling me to return the item I will have to pay a fee. This is a clear attempt at squeezing any money they can out of me because I chose to cancel my order.
Tip for consumers:
Don’t waste your time with this immoral company.
Products used:
Didn’t use the product, my issue was with their scam of a cancellation/return policy.
Hi Andrew S.,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99334. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
CarParts.com
Do not order from this website. I bought a power steering pump from this company back in December and wasn't able to install it until recently. I spent half a day getting the part installed only for it not to work. So I have absolutely no power steering. How do companies get away with this? So I called their customer service number and after waiting half an hour on hold I finally got through to someone that just told me since I was out of the 30 day return window they couldn't do anything. So I just wasted 100 bucks and half a day on some garbage that doesn't work and they don't even have the decency to give me my money back. Never ordering from this company again and don't recommend you do either.
Hi Robert B.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100507 and please put it on the subject line of your email.
Thank you.
Shebet C.
Customer Advocate Team
Out of 10 items, 3 arrived on time, 6 were late (and 3 of them were cracked) and 1 has never arrived. I have to wait a week before I can do anything with the company Extends to try and find the missing item. They came with 4 different shipping numbers making it difficult to work with extends since they only had 1 shipping number.
Car parts did reach out after a review and offered me a 20 refund which I accepted. The person who helped me in that email exchange was nice and quick to respond.
Overall, I will not use this company again.
Tip for consumers:
It's just not real efficient working with another company to guarantee returns or help finding the product that you just sold me.
Hi Troy,
Thanks for your feedback and raising this issue to our attention. We apologize for the inconvenience this has caused you. We can see here that your order has a shipping protection which you may claim with Extend. Regarding the delays on the delivery, rest assured that we will raise this issue to our Shipping Department for us to improve our service. Please check the email we have sent you for further assistance.
Thanks,
Emmy C.
Customer Advocate Team
Ordered a Mazda trim piece that we needed to replace. It didn't come with the hooks to put it back on the car. No problem. Ordered those. They didn't work. Asked Mazda to install, they couldn't do it either.
The parts from this company are useless and won't fit despite it being the "correct part". They even shipped the item to the wrong address so I had to buy it twice...Both were useless, just like them.
Hi Matt,
Thank you for sharing a review about your order. We appreciate you bringing this to our attention and we sincerely apologize for the inconvenience this has caused you. We would like to get more details about your feedback and work with you in resolving the issue.
Please email us at dgteamcustomeradvocate@carparts.com with your order number and include the ticket # CAT-99044 in your subject line for immediate assistance.
Working with you,
Rose R.
Customer Advocate Team
Update to my first and only order placed for bumper trim for a 2018 Nissan Pathfinder. I was highly disappointed to see the part damaged upon unboxing but still able to make it work. I was not happy but I had accepted it, wrote a review about it and decided to never return. I was beyond satisfied to see that this company certainly believes customer comes first, I received a refund and will gladly return for any of my car part needs!
Products used:
Car parts
Hi Derrick,
Thank you for sharing your experience with us. We're truly sorry to hear about the disappointment you faced upon receiving your bumper trim. Ensuring the quality and satisfaction of our customers is paramount to us, and we deeply regret any inconvenience caused.
We appreciate your understanding and are grateful for your decision to give us another chance. Your feedback has been invaluable in helping us improve our processes and ensure such incidents are minimized in the future. Should you need any further assistance with your car part needs, please don't hesitate to reach out. We look forward to serving you better in the future.
Warm regards,
CarParts Team
To everyone saying carparts.com are "quality" no they arnt. Their made in China bro. These are bot ahh people making unaccurate reviews. I had bought from this website in the past. An EGR valve, and a Shift Solenoid for my 2000 Coupe Accord in beginning 2023. They both came on time but the parts were defective. Definitely do not recommend ordering any part from them that has to do with electrical circuits or components. Your better off buying something cosmetic from this website. If you get lucky with an electrical car part, that actually functions the right way, than you got lucky. Other than that, don't say I didn't warn you. They wouldn't shoot me a refund. So that means bad business 😬📉
Tip for consumers:
Don't buy electrical car parts with circuits, sensors, wires, or any type of electrical component from this website 📉
Products used:
No products. They were all defective smh bruh
Hi Bobi P.,
Thank you for bringing this to our attention.
We would like to get more details about your feedback and work with you in resolving the issue.
Please email us at dgteamcustomeradvocate@carparts.com with your order number. Here's your ticket# - CAT-99222. Please write this on the subject of your email for immediate assistance.
Regards,
Rose
Customer Advocate Team
CarParts.com
I had ordered this EGR vavle & Shift Solenoid from them. I got the parts on time. But they were defective as hell. The EGR vavle kept making my Honda surge and giving it high rpms. The Shift Solenoid kept causing the D4 light to flash everytime my car would try upshifting. After, I had bought and replaced those parts with OEM parts. & and guess what? It fixed the problem. So moral of the story. DO NOT BUY ANYTHING ELETRICAL FROM THIS PLACE. UNLESS IT IS COSMETICS LIKE BUMPERS AND FENDERS. SAVE YOURSELF THE DAM MONEY. JUST GO BIG AND BUY OEM. Bobi Phett...out
Tip for consumers:
DO NOT BUY THESE CHEAP CHINA PARTS. JUST GO BIG AND GO OEM
Products used:
Nothing. Because the parts I bought from carparts.com were terrible. Just thrown them into the garage. Usless prices of junk.
They sent me the wrong item and refuse to send me the right part. Also want to charge a 200.00 return fee. Unprofessional and will never order from them again. Con Artist They only want your money and card information. Then she hung up the phone when caught lying about the order. Bastards
Products used:
Went to another part service that Professional and Honest.
Hi Barry,
Thank you for reaching out to us and bringing this to our attention.
There are several reasons why we cannot accept a return or process a replacement. I would like to look into your concern and check if there are other options. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address your concern.
Here's your ticket number: CAT-98711. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
I had ordered from them once before and told myself never again I should have stuck with that. They lie about the shipping date and you won't get your order for probably two weeks. I placed two different orders one with Rock auto one with car parts, my rock auto literaly came in one day… two weeks later I'm still watomg on my car parts order… please if you see this and you need your parts any time soon stay away!
Tip for consumers:
I genuinely hope people will see this and go to Rock auto stay away from car parts .com they suck and the CS can’t understand you
Products used:
All I ordered was spark plugs and it’s been over 10 days steer clear!
Hi Sam K.,
We appreciate your time in sharing your thoughts on your recent order. Your feedback holds significant value for us, and we extend our sincere apologies for any inconvenience you may have encountered. To better understand your concerns and work towards a resolution, we would like to gather additional information.
Please contact us via email at dgteamcustomeradvocate@carparts.com, and include your order number in the communication. For expedited assistance, kindly include the ticket number CAT-99267 in the subject line.
Regards,
Bry M.
Customer Advocate Team
I will NEVER order ANYTHING from this company! I placed my order Saturday, they immediately took the payment, the order didn't get "shipped" until Tuesday (the day it was supposed to get delivered), I had to call this morning (Thursday) to find out where my order was! I was informed it was returned and refunded, because FedEx lost or damaged my package. No one contacted me to inform me! And you know I kinda need this order, I mean I'm on foot! I'm missing my son's first track meet tonight! UGHHHHHHHH! OH AND IT WILL TAKE 2 TO 4 BUSINESS DAYS TO REFUND ME MY MONEY! NEVER AGAIN!
Tip for consumers:
I AM LIVID!!!!! THEY DIDN'T HAVE ANY REMORSE OR EVEN TRY TO ADDRESS THE SITUATION/PROBLEM!!! THEY ONLY WANTED ME TO REPURCHASE WITH THEM!!!!
Products used:
I had to reorder my parts with a different company
Hi Nikki L.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful in order for us to determine the areas that we need to work and improve on. We apologize for the inconvenience this had caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100181 and please put it on the subject line of your email.
Thanks,
Emmy C.
Customer Advocate Team
Ordered a set of headlamps, received two passenger side. Went to put in the one I did receive...the headlamp side looked exactly the same...wrong part.different model year. Dont do business with them unless you like getting the wrong parts.
Hey Christopher K.,
Thank you for reaching out! We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99554. Please write this on the subject of your email for immediate assistance.
Regards,
Shen S.
Customer Advocate Team
CarParts.com
Bought some parts for my car that their site said would fit my vehicle when I get them they are for a different model. And only sent me one rotor out of a set of two. Asked them for a refund and they only refunded me $10 of my 50. They asked me to send parts back in but only gonna refund me for one of the two rotors. How tf am I gonna send two back if you only sent me one?!?!?!?
Tip for consumers:
$#*! company
Products used:
Whole entire rotor
Hi Jacob,
Thank you for reaching out to us and bringing this to our attention.
I’m sorry to learn about the issue on the parts you ordered. I would like to look into your concern. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue.
Here's your ticket number: CAT-99363. Please write this on the subject of your email for immediate assistance.
Thank you,
Norylin T.
Customer Advocate Team
The parts and service are great, but they're refund practices are crap. I accidentally double ordered a part so I called customer service. They told me I would get my refund in 3-5 days. Well… it took almost 3 weeks, and they made me jump through hoops to get my money back.
Tip for consumers:
Make sure you get your orders right, because they REALLY drag they’re feet refunding your money.
Products used:
Wheel hub and bearings. Axel nut.
Hi Michael T.,
Thank you for reaching out to us and bringing this to our attention. We are sorry to hear you had to go through all the hassle.
I want to make things better for you today. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address your concern.
Here's your ticket number: CAT-90490. Please write this on the subject of your email for immediate assistance.
All the best,
Brooke B.
Customer Advocate Team
Ordered a rear light for American truck (Silverado), shipment delayed, so waited to end up getting rear light for Japanese car (Nissan Sentra). Now to deal with going to UPS to return part and trying to get the correct one. Forget saving a few bucks, use a more reliable parts source.
Hi David M.,
Thank you for reaching out! We apologize for any inconvenience.
We would like to check on this further. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here's your ticket# - CAT-99299. Please write this on the subject of your email for immediate assistance.
Regards,
Shebet C.
Customer Advocate Team
CarParts.com
Have no problem with Carparts. Was charged 36.92 for overnight delivery. Order placed early Friday morning. Was informed it would arrive Saturday. It's now Monday 2:57 pm. Still hasn't arrived. Shipping refund?
Hi James,
Thank you for reaching out to us and bringing this to our attention. We are sorry to hear that you had to go through all the hassle.
I want to make things better for you today. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address your concern.
Here's your ticket number: CAT-91762. Please write this on the subject of your email for immediate assistance.
All the best,
Brooke B.
Customer Advocate Team
Order a part from them last November 14 and sent a wrong part, I returned it immediately and ask for refund, look at the tracker and says been delivered on November 16 and wait for 7 days process but still nothing then contacted their customer service and said to wait 3 days and still nothing then customer said to wait more 3 day. Then I look at the emails there response are gone! They're a scam!
Hi Chris,
Thank you for reaching out to us and bringing this to our attention.
I am sorry to have learned about the issue on your refund. I would like to look into your concern. Please email us at dgteamcustomeradvocate@carparts.com with your order number so we can appropriately address the issue.
Here's your ticket number: CAT-98829. Please write this on the subject of your email for immediate assistance.
Thank you,
Shebet C.
Customer Advocate Team
See apart store and they can tell you what fit your car and what can you have for your car I order radar you don't return my money back to my card without making me notice first I'll giving me a call but they did up on their own and cancel my order out and I don't think that's right so if you want something baby you better go somewhere else because car parts have these foreign people that take people I'm kindness for a weakness my apartment stalling me for because they shipping to the wrong address I never got consent for that deal I just received my money back but they should have took that part and made it and say okay this person always spending money with us no they did not do that so I'm telling you like this huh do you people don't give a dog about us and we spending our on her money to buy our parts and if it can cancel out our order when we be needing our parts and when you check any website and the part is there they come back to you and say the part is out of stock when it was on the website ever since I ordered a part on August 9th and now they come back and say oh they are the stock when it was installed they're taking these parts for they self and then the customers got the suffer not anytime I have to wait 7 1 to 7 business days to receive my money back that's not cool they don't know when a person or an apart and when a person need that part but not even when he want to come back to me now and tell me or I do have another part it cost $80 so they want you to spend the money there the way they want you to spend your money no you don't do that I lost a part before I brought more people to their business I order stuff from they business and they still treated me like s*** I don't think nobody needs to go back to them because they do bad business with these foreign people
Tip for consumers:
If they need to find someone that can understand English and someone that can talk problem because they please around every time with somebody else hard earn money and that's not cool and when the customer service person transfer me over to them you can pick up the line left with one of your workers instead of I'm telling you what my mechanic say you ain't want to hear it
Products used:
I don't have any now I got to check around and see if I can find me another radiator from somewhere else because they don't cancel out my order
Hi Alverto,
Thank you for sharing this review about the inventory issue of the Radiator.
We apologize if this has caused you any inconvenience. Based on our records, the order was cancelled the same day the order was placed due to inventory issue. Refund has been processed on the 12th of August and you may check your PayPal account in lieu of this refund. One of our representative was able to explain to you why the order was cancelled and the reason he transferred you to our Parts Specialist so they can help you look for an alternative brand. We understand that you needed the part for your vehicle, however, the part is not in stock.
For assistance, please do not hesitate to email us.
Thank you.
Shebet C.
Customer Advocate Team
I ordered a wheel bearing on Saturday. Order didn't go through. I called Monday. I was assured it would be here Tuesday. Here it is Friday and still no part. I called and spoke to customer service twice. He kept saying rest assured. Let me see if you rest assured when you are stranded! Do not waste your time trying to save a little money.
Tip for consumers:
Run
Products used:
I ended up going to a local parts store
Hi Marci,
Thank you for sharing your experience on your recent purchase with us, we appreciate you letting us know about the things that we need to check or improve on. We sent you an email to further discuss this concern with you, please check it and reply if you have questions.
Regards,
Patrice
Customer Advocate team
Absolutely worst customer service experience I have ever had. They sent my part to a different address than was provided not once but twice! I had to go around my neighborhood for an hour looking for this part as they continually shipped it to the wrong address. This caused a major inconvenience as I would have been driving my car a week ago if they would have put the correct address. If I wanted to drive to get the part I would have bought it from a store in town. However I will be buying from stores in town now as I'm sure they will not lose my part twice. As you can see in this photo they put lot 27 on the shipping label when I provided them with the address lot 272. And again, this was the SECOND time they did this. The only thing they offered me was a 5% discount but I informed them I wouldn't need it as I will never order from this place again after this hastle, and absolutely no help when I called customer service.
Hi Chris A.,
Thank you for bringing this to our attention. We're sorry for any inconvenience this may have caused you. Rest assured, I have already forwarded your review to our warehouse team so we can further improve our services. I Have sent you a separate email to better assist you regarding this concern.
Please feel free to respond to our email if there is anything else we might assist you with.
Thank you.
Rome G.
Customer Advocate Team.
Be aware that despite their 90 Day Return Policy, which is ALL OVER their website, that some parts have a 30 day return policy and is only found by scrolling all the way through the part description you are looking at. I was told that I could not make a return on the 30th day since I received it. I obtained authorization from their supplier that the return would be honored and they still would not honor the return.
I am not a mechanic so I have no way to re-sell the part. The part was never used or opened and is in resalable condition. I am even willing to pay a re-stock fee, even though I am within the return guidelines. Still, no help by customer service.
Tip for consumers:
The company should update their return policy to correctly reflect their actual policy and if the return timeframe is less than advertised, it should be prominently displayed on the order page for the part.
Hi Patrick,
We thank you for your review and for bringing this to our attention.
We have coordinated with the Vendor/ Manufacturer, and they agreed to accept the return. We have already set up a return authorization, and you will receive an email for the return instructions.
We appreciate the opportunity to better serve you. Please let us know if there's anything else that we can help you with, simply reply to our email at your earliest convenience.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
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Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.
Hi Paul H.,
Thank you for bringing this issue to our attention.
Your feedback as a customer is very helpful for us to determine the areas that we need to work on and improve on. We apologize for the inconvenience this has caused you.
Kindly send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can further assist you.
Here is the Ticket# CAT-100629 and please put it on the subject line of your email.
Thank you.
Anthony C.
Customer Advocate Team