CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Amazing customer service like always. Help me my order and ship quick to my home
The rim was in excellent shape the delivery is what has me blown away it was almost like roadside 2 days and now I have a reliable spare thankyou
Thank you, Justin, for sharing your experience! We're thrilled to hear the rim arrived quickly and in excellent condition, providing you peace of mind with your reliable spare. We appreciate your trust and look forward to serving you again!
Thank you,
Consumer Relations
Purchased from CARiD becasue they had the best price, then I was even more surprised when they shipped my item the next day. I will definitely shop with them again.
David, thank you for trusting us and for sharing your positive experience. We’re thrilled the speedy shipping and great pricing exceeded your expectations, and we look forward to serving you again on your next purchase!
Thank you,
Consumer Relations
Only Place that had what I was looking for. Shipped quickly and arrived undamaged. Thank you.
Thank you so much, Mike! We're thrilled we could find exactly what you needed and that your order got to you ready to go. It’s customers like you who make all the difference!
Thank you,
Consumer Relations
Exactly what I expected, good quality, good price. Much better deal than Auto Zone and better quality
Hugo, thank you so much for the kind words! We’re thrilled to hear you found quality and value getting exactly what you needed—that truly means a lot to us. If you ever need anything else, we’ve got your back!
Thank you,
Consumer Relations
Perfect love the site makes shopping easy just great I recommend
Dear Reginal,
It's wonderful to hear that you find our site for easy shopping. We're always striving to provide the best possible experience, and your comments are a great encouragement.
We understand your rating indicates there may have been other concerns during your experience. Please feel free to reach out to us directly at support@carid.com or reply to our email, so we can better understand and address any remaining issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Sincerely,
Consumer Relations
Found the front struts for my 2014 Ford Edge. Cheaper price than other retailers. And the shipping was quick.
Thank you, Daniel, for sharing your positive experience. We're glad you found exactly what you needed at a great price and appreciated the quick shipping. We look forward to helping you with any future needs!
Thank you,
Consumer Relations
Wonderful Great products came on time and the prices are right
Thank you, Vaughn, for your kind words! We're thrilled to hear you were satisfied with the products, timing, and prices. We look forward to continuing to serve you with the same great experience.
Thank you,
Consumer Relations
My order was packed really good. It was exactly what I ordered.Thank you so much for the fast delivery.The person who delivered the package was very friendly.
Thank you, Tommy, for your kind words and positive feedback. We're delighted to hear you’re happy with your order and our delivery team. We truly appreciate your support and look forward to serving you again soon!
Thank you,
Consumer Relations
Well took them to be installed by a certified shop and they told me they were NOT a direct fit as advertised. They had to modify them to fit which cost me an extra 2 hours of labor which I am extremely disappointed in.
Jason, thank you for your feedback and for sharing your experience with the mirrors. We’re sorry to hear about the issues with the installation and understand how frustrating the extra labor was. Your comments are important to us as we strive to provide accurate information and products that meet our customers’ expectations.
Thank you,
Consumer Relations
When putting together they were good on telling you how to assemble to cold air intake and how to properly put it in. Overall I noticed a instant difference in the torque and it has a great sounds to it
Hayden, thank you for your thoughtful feedback! We're thrilled the instructions helped and that you're already enjoying the better torque and sound—specific improvements like that mean we’re really hitting the mark. We appreciate your support and look forward to helping with any future upgrades.
Thank you,
Consumer Relations
Product was/is a perfect fit! It came in record time, and installed easily! Thank you!
Dennis, Thrilled to hear the bug/stone shield was a perfect fit and easy to install together with that quick delivery—that’s exactly what we aim for! Thanks for sharing your experience and watching out for your ride with us.
Thank you,
Consumer Relations
Sorry, I don't believe in patting a person or business on their backs for doing thier job.
Do you realize when asking "How am I doing" questions, it makes you look like you're unsure of what you're doing, looking for validation. Sorry, no participation award here. Just do your job.
Dear Michael,
We appreciate your direct feedback and understand your perspective regarding customer service interactions. Our intention behind asking ""How are we doing?"" is genuinely to seek feedback for continuous improvement, rather than seeking validation. We believe in consistently refining our processes and service to ensure we're meeting your expectations and doing our job effectively.
Thank you for holding us to a high standard. We'll continue to focus on simply doing our job to the best of our ability, ensuring you receive the efficient and reliable service you expect and deserve.
Thank you,
Consumer Relations
My part was the wrong one and broken and they helped me and I purchased another part.
Thank you, Ashley, for sharing your experience and for your patience as we resolved the issue with your part. We're glad we could assist and appreciate your continued trust in us. Your feedback helps us serve you better.
Thank you,
Consumer Relations
Easy shopping experience will buy more. Got a Aerosmith bug defector.
Eric, we're thrilled to hear about the perfect fit and your easy shopping experience! We look forward to helping you with future purchases. We're sorry to hear about the defect, please contact us at your earliest convenience so we can help resolve this for you.
Thank you,
Consumer Relations
The web sight was easy to understand and use and the part was easy to find.
Thank you so much, Carl! We're glad to hear you found the website straightforward and the part easy to locate—making things simple for you means everything to us. We truly appreciate your feedback and look forward to helping you down the road.
Thank you,
Consumer Relations
Part was a good fit and order was accurate. Price was reasonable. Could used a little better instruction on cutting shaft to proper length
Devon, thank you for the glowing review and helpful feedback. We're glad the part fit well, and we'll definitely look into improving the instructions to make it even easier for you. Looking forward to being of service again!
Thank you,
Consumer Relations
My experience was very Good help me to select the best alternative part with good price range
Thank you for sharing your positive experience, Eric. We’re glad to hear the part selection and pricing met your needs, and we look forward to assisting you with any future upgrades or replacements. Your satisfaction is our greatest reward!
Thank you,
Consumer Relations
Ordered a Bug Deflector, it was damaged when it arrived at our house. Your company did a great job getting another one sent to us.
Hi David, thank you for taking the time to share your experience. I'm really glad we could quickly get a replacement bug deflector sent out and that you're satisfied with how everything was handled. Your feedback means a lot to us!
Thank you,
Consumer Relations
I mean everything from this place is good. This is my second time purchasing. Everything has came out wonderful no issues with products. The only downside is they don't let you choose what shipping carrier even though they offer different shipping carriers. My issue in particular, I do not prefer FedEx, because they lose my packages or they miss deliver my packages and do not take accountability. I expressed that to customer service, as soon as I placed my order, they just blew it away. For all three of my orders, since they were shipped a different times, I had to go retrieve my packages from places I kinda recognized down my street.
Thank you, Sandra, for returning to us and sharing your kind words about the product quality—I’m glad everything has arrived in great condition. We truly appreciate your feedback on the shipping process, and we’re continuously working to improve convenience and service for all our customers. It was a pleasure serving you again, and we look forward to making your future experience even better.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Luis, thank you for your kind words about our customer service and timely shipping. We're committed to providing the best experience for every order and are thrilled to know we delivered that for you. We look forward to assisting you again soon.
Thank you,
Consumer Relations