CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Ordered a Bug Deflector, it was damaged when it arrived at our house. Your company did a great job getting another one sent to us.
I mean everything from this place is good. This is my second time purchasing. Everything has came out wonderful no issues with products. The only downside is they don't let you choose what shipping carrier even though they offer different shipping carriers. My issue in particular, I do not prefer FedEx, because they lose my packages or they miss deliver my packages and do not take accountability. I expressed that to customer service, as soon as I placed my order, they just blew it away. For all three of my orders, since they were shipped a different times, I had to go retrieve my packages from places I kinda recognized down my street.
Thank you, Sandra, for returning to us and sharing your kind words about the product quality—I’m glad everything has arrived in great condition. We truly appreciate your feedback on the shipping process, and we’re continuously working to improve convenience and service for all our customers. It was a pleasure serving you again, and we look forward to making your future experience even better.
Thank you,
Consumer Relations
The Car Mats that I ordered for our 2008 Infiniti M35X are great. They fit like a glove and are really well made... Great quality! In this day of "receive your order in 2 days or less", it seemed like it took a long time to receive my order, and I didn't get status updates from the company letting me know where we were in the process so I could anticipate the delivery. I prefer more communication and faster delivery.
Thank you, Richard, for your detailed feedback and kind words about the quality and fit of the mats. We truly appreciate your patience during delivery and will work on keeping customers better informed in the future to meet expectations. Your trust means a lot to us.
Thank you,
Consumer Relations
Accurate, efficient and painless. That is how I would characterize my experience.
Thank you, Scott, for your kind words and for describing your experience so perfectly. We're dedicated to making every interaction accurate and straightforward, and it’s rewarding to hear that reflected in your visit. We look forward to serving you again whenever you need us.
Thank you,
Consumer Relations
Very fast delivery experience. Would definitely use this site again for car part purchases.
Thank you, Ashley, for your kind words! We're delighted to hear our fast delivery made a positive impression, and we look forward to assisting you with your future auto needs. Let us know anytime how we can support your next project.
Thank you,
Consumer Relations
Very easy to work with and answered all my questions. Would use this company again.
Thank you so much, Kathy! We’re really glad to hear that the process was smooth and we could help with your questions. Looking forward to making your next order just as simple!
Thank you,
Consumer Relations
We received our order on time and was really happy about all the updates on the shipping
Thank you, Ronnie, for letting us know you were happy with the timely delivery and shipping updates. We're committed to providing smooth and reliable service and look forward to assisting you with any future needs. Please don’t hesitate to reach out if there’s anything else we can help you with.
Thank you,
Consumer Relations
Encontré lo que estaba buscando Me gusta la aplicación por que encuentras lo que no hay en otras aplicaciónes
Thank you, Ruben, for your kind words and for trusting our application to find exactly what you needed. We are committed to providing efficient solutions and sharing your satisfaction means a great deal to us. You can always count on us to be here when you need support.
Thank you,
Consumer Relations
I received the part i ordered but not sure if its the right one yet. Ty
Thank you for your feedback, Debby! We're glad you’ve received your part and are here to help anytime if you have questions or need assistance confirming it's the perfect fit for your vehicle.
Thank you,
Consumer Relations
The representative was in a rush and did not check a red and black shocks set that I asked for and later the same day, found on CarID.
Dear Abdulla,
We're sorry to hear your recent interaction with our representative felt rushed. That's certainly not the attentive service we strive to provide, and we regret any frustration or inconvenience this caused. We'll be sure to review the interaction you had to understand what happened and address this internally.
Regarding the red and black shocks set you later found, we're glad you located them on our site! If prefer to proceed with return or exchange, please reach us at support@carid.com, ""Attn. Yuliia"". We're here to help make sure you get the best parts for your Mini.
Thank you,
Consumer Relations
The overall ease of navigating the website to ordering to fast shipping, Highly Recommend this site!
Thank you for sharing your positive experience, Joe! We’re delighted that the website and shipping process have made ordering convenient for you. We look forward to continuing to provide excellent service on all your future orders.
Thank you,
Consumer Relations
The website is great and easy to use. The product was packaged with care.
Clinton, thank you for sharing your experience. We're glad to hear the website was easy to navigate and the product arrived with careful packaging—your trust means a lot to us. Looking forward to serving you again soon!
Thank you,
Consumer Relations
Chrome door handle Arrived on time, nothing broken every fit like a glove
Thank you, Steven, for your feedback! I’m glad to hear the chrome door handle arrived on time and fit perfectly without any issues. Your satisfaction means a lot, and we appreciate your support.
Thank you,
Consumer Relations
I ordered the part, and tried to cancel the order an hour or two after because my husband didn't need it after all. It was sent anyway.
Dear Amber,
We sincerely apologize for the frustration you've experienced.
Our goal is always to get your parts to you as quickly as possible. To achieve this, we use highly automated order processing and shipment systems. While this helps us deliver fast, it unfortunately means that once an order enters this system, cancellations might not go through in time, especially within a short window like few hours. The system often processes orders for shipment almost immediately to ensure rapid delivery.
We regret that we weren't able to intercept your order before it was dispatched. We hope you can understand the challenge this presents with our commitment to fast shipping. The return documents for your order were already issued. Just print both, follow the instructions and drop the part at any local FedEx. We will follow up on the return and refund.
Feel free to reach out to us at support@carid.com for assistance. We are committed to improving our service.
Thank you,
Consumer Relations
Good product sour sounds very good would recommend to any one
Thank you, Michael, for your kind words and recommendation. We're thrilled to hear the product met your expectations and appreciate your trust in us. Looking forward to serving you again!
Thank you,
Consumer Relations
Great quick exchange of products. I ordered the wrong part, reached out to get it exchanged for the correct part, and received the part in a timely manner!
Thomas, thank you so much for your kind words! We're thrilled to hear that the exchange was quick and smooth — it's important to us that you get exactly what you need without hassle. Looking forward to helping you again whenever you need!
Thank you,
Consumer Relations
I ordered a cold air intake Came in quick too ain't even take to long came in great condition Box want mess up or nun I will be shopping again if it's something else I need
Thanks so much for the great feedback, Antonio! We're thrilled your cold air intake arrived quickly and in perfect shape—can’t wait for you to see how it performs. We look forward to helping you out with anything else you might need in the future!
Thank you,
Consumer Relations
Quick and easy shopping and fast timing on receiving my order!
Thank you, Adonis! We're thrilled to hear the shopping process was quick and your order arrived even faster. Looking forward to helping you again soon!
Thank you,
Consumer Relations
Easy ordering. Website provides information on product fitment and application.
Hi Giuseppe, thank you so much for your kind words! We’re really glad to hear the ordering process was smooth and the information was helpful in finding the right fit. If you ever need anything else, just reach out—we’re always here to help!
Thank you,
Consumer Relations
Notched for the tail lights sockets were located in the wrong position. Had to modify to get the tail light to fit without the sockets hitting the body of the truck.
James, thank you for sharing your experience with the tail light fit. We appreciate your feedback and dedication to paying close attention for proper installation efforts. We're always striving to deliver the best possible products, and input like yours is invaluable to improving those details.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, thank you for taking the time to share your experience. I'm really glad we could quickly get a replacement bug deflector sent out and that you're satisfied with how everything was handled. Your feedback means a lot to us!
Thank you,
Consumer Relations