The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Everything went smoothly and got delivered early. Got updates on tracking and picture when delivered. The simplicity of this saves from a lot of stress.
Thank you so much for your kind words, Edgar! We're thrilled to hear the smooth process and timely updates made things easier for you. It means a lot to us to earn your trust and look forward to serving you again.
Sincerely,
Consumer Relations
Easy and good and on time. Selection was really easy also. Nice experience.
Michael, thank you for sharing your positive experience with us on your Corvette custom wheels and tires. We’re glad the selection and timing met your expectations, and we appreciate your support!
Sincerely,
Consumer Relations
Good part- terrible annoying survey crap that they won't ever leave you alone! Require 50 characters to describe my experience? Won't buy here ever again! Can say that in very few characters!
Thank you for sharing your feedback, Dontlikesurveys. I’m glad you found exactly the right part and truly appreciate your honest thoughts— you'll be hearing less from survey reminders going forward! We value what matters most: getting you taken care of efficiently.
Sincerely,
Consumer Relations
Part fit correctly and came earlier than expected. I have ordered from them multiple times and have never had a problem.
Chelsie, thank you for your continued support and kind words! We're thrilled to hear the tow hitch fit perfectly and arrived ahead of schedule—consistently creating a smooth experience for you is our goal, and we look forward to assisting you with any future needs.
Sincerely,
Consumer Relations
After finding the exact wheels I wanted for considerably less than anywhere else online they were delivered in only a couple days. Far exceeded my expectations, I honestly thought it was too good to be true. A customer for life!
Thank you so much, Jonah! We're thrilled to hear the wheels exceeded your expectations and our pricing won you over—it means a lot to have you as a customer for life. We're here whenever you need anything next and look forward to keeping that high standard going!
Sincerely,
Consumer Relations
Pleasant and easy to use, also very helpful and informative
Thank you, Nahshon, for sharing your great experience with us! We truly appreciate your kind words and are committed to continuing to provide helpful and informative service that makes your experience pleasant and easy.
Sincerely,
Consumer Relations
Im impressed w this hood deflector, ive had it on my colorado zr2 truck for 3 days and while driving around in the middle of summer when the bugs r at their worst committing suicide lol i have only 3 spots were they succeeded in dying, compared to before i bilought it, i had already went through 3 gallen bottles trying to keep my windshield clear enough to drive, So yes this is in my opinion the best hood deflector ive ever bought! And thats saying alot.
Hi Lager, thank you so much for your enthusiasm and detailed feedback! It's fantastic to hear our hood deflector is handling those summer bug blitzes with ease—definitely a win for stress-free drives and fewer gallons of washer fluid. We're thrilled it's standing out as one of the best purchases you've made!
Sincerely,
Consumer Relations
Received as described and time as told. Don't want to talk more about it the experience was great
Thank you, Fernando, for sharing such positive feedback—we’re glad everything arrived as expected and on time. Your satisfaction means a lot to us, and we’re always here to support you with any auto part or accessory needs in the future.
Sincerely,
Consumer Relations
All items I bought were packaged with plenty of room, less chance of damage and everything came on the same day, which I very much appreciate I will be buying from them again!
Lawrence, we’re so happy to hear your order arrived safely and right when you expected! Thanks so much for trusting us with your needs — looking forward to helping with your next purchase.
Sincerely,
Consumer Relations
Quick delivery, great customer service. They helped me find the right part for my car and then sent me the link to purchase it. This made it super simple! Easy returns if needed!
Thank you, Mallory, for your kind words and positive feedback! We're thrilled to hear our team made your experience easy and timely, and we look forward to continuing to support you with excellent service.
Sincerely,
Consumer Relations
Actually it was very nice and they was very helpful. I would from them again.
Thank you so much, Linda! We're thrilled to hear you had a great experience and found our team helpful. We look forward to serving you again soon!
Sincerely,
Consumer Relations
Muy buena gracias! Ya que no conocia la empresa y tenia temor de perder mi dinero, ahora solo falta instalr la pieza
Gracias por compartir tu experiencia, Alvaro. Nos alegra mucho saber que te generamos confianza y esperamos que la instalación de la pieza sea rápida y exitosa. Siempre que necesites confiabilidad y buen servicio, aquí estamos para ayudarte.
Good purchase so far. Will advise further after they get installed and run a few weeks.
Thank you, Robert, for sharing your experience so far! We’re excited to hear how the parts perform once they’re installed and absolutely here if you have any questions or need assistance down the road. Looking forward to your update!
Sincerely,
Consumer Relations
Great experience no complaints will shop again great price thank you guys once again
Thank you so much for your kind words, Latoya! We're thrilled to hear you had a great experience with us and found what you needed at a great price. We look forward to helping you again soon!
Sincerely,
Consumer Relations
I bought some 18-inch rims and they looked great on my vehicle and at a good price. I recommend them.
Thank you, Christian, for your enthusiastic feedback! We're thrilled the 18-inch rims exceeded your expectations and appreciate your recommendation. We look forward to helping you again with any future needs.
Sincerely,
Consumer Relations
Easy shopping experience and guaranteed fitment of the new wheels.
Thank you so much for your kind words, Steve. We're thrilled to hear that the shopping process was smooth and that the new wheels fit perfectly. It means a lot to us knowing we could make your experience easy and satisfying!
Sincerely,
Consumer Relations
Product was packed securely and on time. I recommend carid to everyone. Thank you
Thanks so much for your kind words, Mark. We're thrilled to hear your order arrived safely and on time, and truly appreciate your recommendation. Looking forward to serving you again in the future!
Sincerely,
Consumer Relations
Very satisfied with product and customer service experience
Kay, thank you so much for your positive feedback! We're truly grateful for the trust you’ve placed in us and are delighted to hear you are satisfied with both our product and service. Looking forward to continuing to exceed your expectations.
Sincerely,
Consumer Relations
Good service good fenders.——————————————————————————-
Dear Noah,
We appreciate your feedback and are glad to hear you were satisfied with the service and the fenders. If there’s anything specific that could have made your experience even better, we’d love to hear your thoughts.
Please check your email for details regarding your order, and feel free to reach out for assistance.
Sincerely,
Consumer Relations
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at alison.rh@carid.com and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at alison.rh@carid.com Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Keith, thank you for your fantastic feedback; we're delighted the mud flaps met your expectations and fit perfectly. It's great to know we could provide timely delivery and a seamless experience for you—looking forward to your next order!
Sincerely,
Consumer Relations