Overview
CARiD has a rating of 3.7 stars from 5,344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Got the right parts, but the site promised they'd be delivered 3 days before they actually show up. Now, I'm no stranger to dealing with logistics companies, thus I know that once the package leaves, you're at the mercy of the shipping company. To that end, therefore, don't promise delivery no later than a certain day. My package was supposed to arrive two days after I ordered it, but it arrived 5 days later. So in order to avoid this, I'm not going to purchase car parts through this site anymore. Don't make promises you can't keep.
I had to call them four times and deal with the same exact answers of people saying give us 24-48 hours or however long they would say. Nobody ever called me back like they said and I always had to initiate. All of this was over the course of three weeks and only for two items.
Dear Sam,
We sincerely apologize for the frustrating experience you had with our customer service. It’s unacceptable that you had to call multiple times without receiving the follow-up you were promised. Your experience is important to us, and we are committed to making necessary changes to enhance our support for valued customers like you. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
The headlights look amazing and they were so easy to install i had them wired up and ready to go in 25 minutes. My only complaint about the Headlights is there is only 1 adjustment for the low beam vertical position. The high beams are set how they are I'll do some more research on them. Overall they look amazing are very straight forward and function amazingly. The delivery on the other hand, the day they were supposed to be delivered with NO signature required the delivery company denied delivered do to no one answering the door which they didn't knock or ring the doorbell, they also never showed up on my camera, the day they were delivered it was at my neighbors house that has an offroad driveway there are signs around my yard for that exact reason. Granted i know GPS takes them to the middle of my field, I've been working on that, there are actual signs that say the address on them
Dear Ricky,
Thank you for your honest feedback! We're thrilled to hear that you found the headlights easy to install and that they look amazing. We appreciate your note about the low beam adjustment and will take it into consideration as we continue to improve our products.
We're sorry to hear about the delivery issues you experienced. It's unfortunate that the delivery company didn't follow proper procedures. Your input is invaluable, and we strive to enhance our service based on customer experiences like yours.
Sincerely,
Consumer Relations
I ordered new headlights for my 2014 Ford focus. The parts arrived and I placed the box in my garage waiting for a time where I could install them. When I opened the box, I discovered the driver side front headlight magnifying lens was not in place was loose and broke the headlight that came with the kit. The material is all glued plastic, and it looks like the magnifying lens was never properly placed, and has been vibrating around, breaking the interior of the sealed lighting unit..
Dear Mabry,
Thank you for your feedback regarding the damaged headlights. We strive to pack our items carefully, but unfortunately, they may still get damaged in transit. We're sorry to hear about the issue with the magnifying lens and the subsequent breakage. We appreciate your patience as you work through the return process. Please check your email for updates on your return, and let us know if there's anything else we can assist you with.
Sincerely,
Consumer Relations
After placing this order, my husband told me he had already ordered the same item. I quickly went back and cancelled the order. It was placed on a weekend so I was sure it would not ship until Monday so there should be no problem with cancelling the order. I placed a cancel order request and received a reply that it had already been shipped. Now in order to return this item, I must pay shipping charges. This was not good customer service! This item could have been pulled before it was picked up.
Dear Carole,
We sincerely apologize for the difficulties you experienced with your order and the return process. Our automated order processing can sometimes result in items shipping before cancellation requests are processed, which may lead to frustration. We ask for 24-48 business hours to manually handle changes to avoid errors. Please check your email for further details regarding your order, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
The box was all types of old and beat up, mind you it was raining but still it felt like it could have been sitting around for a bit. When I opened it I was just mind blown. I know it's not for a high end sports car but baby steps. Thanks guys for the speedy delivery and quality parts. The box is getting recycled anyways 😇
Dear Ruben,
Thank you for your feedback! We appreciate your excitement about the quality parts and speedy delivery.
We're sorry to hear that the packaging arrived in less-than-ideal condition, and we understand how that can be disappointing. Rest assured; we are committed to improving our packaging to enhance your experience. We're glad that you love our selection of parts tailored to your car, and we look forward to serving you again!
Sincerely,
Consumer Relations
So far I'm impressed with my brake rotors and pads. Quality seems high and price was solid. However, it took longer than it seems it needed to for them to arrive - mostly due to the length of time between ordering and shipping.
Dear Jon,
Thank you for your feedback. We're glad to hear that you're impressed with the quality of your brake rotors and pads, and we appreciate your understanding regarding the delay in shipping. Unfortunately, a glitch caused a delay in processing your order, but our records indicate that it was delivered on 4/07. We strive to improve our timeliness and value your input. If you have any further questions or concerns, please reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Bedrug came in fine, but tailgate rug was missing one Velcro strip for attaching to the truck. It took many e-mails before the issue was resolved. Was a manufacturer's issue. Both items meet my needs.
Dear Brent,
Thank you for your feedback. We appreciate you taking the time to share your experience with us. While we’re glad both items meet your needs, we recognize that the resolution process was more effort than it should have been. We will use your constructive feedback to improve our processes moving forward. Please know that your satisfaction is important to us, and we are committed to enhancing our service.
Sincerely,
Consumer Relations
The live chat was not very helpful, tried to recommend/sell me muffler hangers I didn't need. And provided delivery date different from what website was indicating. Did give me a small discount coupon. However, there was no packaging/protection of the exhaust or muffler. The exhaust was banged up upon delivery, I couldn't wait to try to exchange as I needed to get car running. Don't understand why they couldn't have at least bubble wrapped the parts! I can only hope the dings don't rust out.
Dear Mark,
We appreciate your feedback and are sorry to hear that we let you down. Our team works hard to provide excellent service, and we apologize for the issues with packaging and the live chat experience. We understand how important it is to receive your parts in good condition, and we will address this with our shipping team. Please check your email for details on how to resolve this issue, and if you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Thank you,
Consumer Relations
Picture were great of products, the back hole for light to go into was not big enough so we had to sand the metal to get it to fit correctly and then dust got into the lens which can not be gotten out, lights look great but the extra sanding of metal to get light to fit, not very happy
Dear Shaun,
We are truly sorry to hear about the issues you experienced with the fitment of the light. Our team works very hard to ensure our products meet high standards. We understand how frustrating it can be to have to sand the metal for a proper fit and to deal with dust getting into the lens. Please check your email for further assistance and details regarding this matter. Thank you for your feedback, as it helps us improve our products and services.
Sincerely,
Consumer Relations
First off, the product works great, nothing wrong mechanically. However, the tail lights I bought are labeled to be smoked, meaning the outer covering is supposed to have a black tint to them and the picture on the website also makes it look like the covering is tinted. Whenever I received the tail lights, I soon realized the covering was clear without any tint, and the only difference was that the housings on the inside of the tail lights were black. False advertisement for the product.
Dear Kendall,
We apologize for the confusion regarding the taillights you received. We're glad to hear that the product works well; however, we understand your concern about the discrepancy in the appearance. Our goal is to enhance clarity in our listings, and we take feedback like yours seriously. We appreciate you bringing this to our attention and will work towards ensuring our product images accurately reflect their features. Thank you for your understanding.
Thank you,
Consumer Relations
Ordered a Chrome Bumper Assembly with side steps & no backup sensors for a 2017 GMC Sierra 1500 4WD Crew Cab; shows picture & fit confirmation on site. What arrived is not what was ordered. No problem, I'll just return it.
Called customer service to get return authorization & label & was told I would receive a credit after they received the product; also no big deal but THEN was informed my credit would be 1/4 of what I paid!?, um NO!
Then after speaking with said "supervisor " Cornelia, she said my credit would be even less! I told her they are Crooks & hung up.
I have also submitted an email requesting for someone to call me about this, I'll see what happens, but if I could I'd give them -10 star review!
Dear David,
We sincerely apologize for the confusion regarding your order and appreciate the picture, which helped us identify the issue with the incorrect product name and image on our site. We understand your frustration with the return process and want to ensure you receive a fair resolution.
We have processed a full refund, and there is no need for you to return the part. Your feedback is invaluable, and we appreciate your understanding as we work to improve our services.
Sincerely,
Consumer Relations
Don't exactly know what I was expecting but what I received was unexpected. For $60.04 I received a less than $5 piece of carpet, edged and had two venting holes. I got what was advertised at a price I knew in advance... the "bad" is on me.
Dear Don,
Thank you for your feedback. We understand that the price may have felt high for the product you received. While we aim to provide clear descriptions, we appreciate your honesty regarding your expectations. If you are not satisfied with your purchase, please check your email for information on returning the part. Your satisfaction is important to us, and we hope to improve your experience in the future.
Sincerely,
Consumer Relations
The while process was really easy the wheels were cheap, and the shipping was really fast!
Unfortunately 3 of the 5 wheels that were delivered have small bends to them. When you roll them across the garage floor they clunk every time.
Dear Connor,
Thank you for your feedback. We’re glad to hear the process was easy and shipping was fast. However, we apologize for the issue with the wheels you received. Sometimes parts may get damaged in transit, and we take this seriously. Please check your email for details on filing a damage claim, as we offer free replacements for damaged items. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.
Sincerely,
Consumer Relations
I was pretty sure when I ordered the mirror it was white. I ordered from this website because Amazon only had black ones. So I was excited to find one that matched the color of my car. However, the mirror that arrived is all black.
Dear Destiny,
We apologize for the mix-up with your mirror color. Our team works hard to ensure we meet our customers' expectations, and we're sorry to hear we let you down. We also did not find any emails from you regarding your concerns. Please check your email for further details so we can assist you. Thank you for bringing this to our attention, and we hope to resolve this issue promptly.
Sincerely,
Consumer Relations
I received my package in the mail and it was not damaged. However the faux wood piece that is above the glove compartment, the WHOLE PIECE was missing. Also there was no piece for around the instrument cluster. I need these pieces sent to me and I already sent pictures to where you asked me to send them and now I am waiting for the delivery of these pieces. You can't redo the faux wood dash completely without them and if they are not part of the package, well just doesn't make any sense as those are integral to the look of the dash. If I don't get them I will send the package back for a FULL REFUND as the rest is useless to me. I talked to your representative who said her name was KG and the pieces would be sent, not to worry. We will see. Please send me these asap as I paid for my order and expect results. Thank you.
Dear Michael,
We sincerely apologize for the oversight regarding the missing dash kit pieces. We understand how essential these parts are to complete your dashboard kit and are actively working on shipping the missing items. You will receive a tracking number within 24 hours of shipment. Thank you for bringing this to our attention, and we hope to improve your experience with us soon.
Sincerely,
Consumer Relations
I recently bought a replacement mirror for my truck said it was a match and when I went to replace the mirror the electrical plug was completely wrong but due to not having a picture I was unable to 100 percent make sure I was getting the correct mirror. The only thing is the service has helped me and are getting back to me with a refund or replacement with the correct part.
Dear Joe,
We apologize for the inconvenience you experienced with your mirror order.
The part you ordered is OE-restricted and specifically replaces a certain part number, which explains the fitment issue.
According to the VIN you provided, the OE# of the mirror does not match your vehicle.
We have sent the return documents to your email and are committed to resolving this for you, whether that means a refund or a replacement with the correct part. Thank you for your understanding, and we're glad to hear our customer service has been helpful during this process.
Sincerely,
Consumer Relations
When purchasing items, the selection and simplicity of the website made the purchase smooth and shipping was even better, very informative and quick to send it to me with great communication. Have purchased numerous items from the website and I have never been failed.
Dear Roberto,
Thank you so much for sharing your experience! We’re truly glad to hear that our site’s ease of use, quick shipping, and consistent communication made your shopping smooth and reliable—especially after a frustrating experience elsewhere. We’re honored to have earned your trust and repeat business. If there’s ever anything you need, we’re here for you.
Thank you,
Consumer Relations
I cracked my rear passenger side lens on my F150. I ordered it and received it in just a couple of days. It took about 10 minutes to install fit perfectly looks great. I intend to buy my auto parts from car ID.
Dear Mike,
Thank you so much for the great feedback! We're glad the lens arrived quickly and fit your F150 perfectly. It's awesome to hear the installation was smooth and you're happy with the look and service. We look forward to helping with your future auto part needs!
Thank you,
Consumer Relations
I have purchased several different types of vehicle parts to upgrade and replace old parts, the ease of the website and the support of the company keeps me a return customer. The ability to pay overtime, gives me the freedom to pay off with no problem or hidden costs.
Dear Jeff,
Thanks so much for your loyalty and detailed feedback! We’re proud to offer flexible service and are thrilled everything worked out with your custom wheels.
Thank you,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kevin,
Thank you for your feedback. We’re glad to hear you received the right parts, but we sincerely apologize for the inaccurate shipping time. We understand how important timely delivery is and are actively working on this issue. We appreciate your honesty and will strive to improve in the future.
Sincerely,
Consumer Relations