CARiD

The ordering process was great. The customer service agent was helpful; answered questions and researched or sought out assistance to find answers to unknown questions. We'll see how the product performs after installation.

Ordered a Chrome Bumper Assembly with side steps & no backup sensors for a 2017 GMC Sierra 1500 4WD Crew Cab; shows picture & fit confirmation on site. What arrived is not what was ordered. No problem, I'll just return it.
Called customer service to get return authorization & label & was told I would receive a credit after they received the product; also no big deal but THEN was informed my credit would be 1/4 of what I paid!?, um NO!
Then after speaking with said "supervisor " Cornelia, she said my credit would be even less! I told her they are Crooks & hung up.
I have also submitted an email requesting for someone to call me about this, I'll see what happens, but if I could I'd give them -10 star review!

The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.

On August 4th, I contacted CARID.com support through chat to seek advice on which grill to purchase that fits my van. They told me the grill fit and sent me a link to purchase it. On August 11th, I purchased the part using their own link, and when the part was delivered, I opened it to start the installation; the owner manual specified that it would fit my van model. I contacted customer service, and they asked for evidence, and I sent them a picture of the manual. After a couple of days, they admitted that it was their fault. And said they were going to send me a label to send the product back in 2 or 3 days. After a couple of weeks, I reminded them to send the label. Finally, on September 17th, they sent me a label that was for their own record and said I needed to pay for the shipping. That is not acceptable; it was their mistake, and they have to pay for the return shipping. And reimburse me for the part and the shipping on the purchase I had to pay.

Be careful when ordering from CARiD.

Ordered headlights June 2023. Installed and found out they were starting to bubble on the interior lens. (The same OEM defect which eventually turned into melted non functioning headlights.) Contacted CARiD Oct. 2023 and was told to return the lights for a refund. RMA was issued with an expiration date beginning of Nov. 2023. (The warranty on the part is a full 12 months - June 2023 to June 2024.)

Was not able to return the headlights until I got a replacement set - still needed to drive the vehicle.
I told them this and they did not respond.

In the meantime the passenger side light got worse, became cloudy emitting low dim light. Ordered a replacement from them end of June 2024 and finally able to install that set at the end of August 2024.

[Edit update - I spoke to someone in person and made sure before ordering the second set that I could return the defective old ones after the new ones were installed.]

Decided to return only the cloudy passenger defective headlight instead of both. Contacted them in September 2024. Was told that the RMA paperwork that was issued previously had expired and because of that the warranty was fulfilled!

So paperwork expiring even though it is the exact same defective part that they had agreed to refund / exchange previously?

What a rip off. Be warned.

CARID was great everything was as described and the shipping was fast, just not to impressed with the exhaust system. I thought it would be louder, it isn't much louder then the stock exhaust.

I suffer from color blindness and it was difficult to match my floor mats. I sent in pictures of my old mats and my customer service representative made a perfect match. I put the new mats in my Cadillac and the interior was just beautiful. Thank you

DO NOT BUY FROM THIS COMPANY. They are quick to take your money but don't follow through with customer service. They take forever to ship out and don't provide refunds or exchanges according to what they tell you will happen. Extremely disappointed. This company has cost us a lot of money on a trip that we can't take with our classic vehicle now because of their failure to ship on time.

Great price and great shipping time, just an fyi, the new resonator have a different sound then the OEM maxima exhaust, but the savings make it all worth it

Ordering online was very easy. I received my order in a timely matter. What I ordered was correct.

Did not receive initial purchase confirmation or shipping confirmation by email. Only received this after calling Carid customer service and demanding it.

I received the part I needed. Once I looked up on YouTube how to install it, it was easy. Maybe include instructions?

Loved the grill but after its assemble all you could see was radiator!
I wish I had more info on ordering the full package

* Editing. After many many emails, they have finally agreed to refund me which is much appreciated.*

So I ordered caliper covers for my Kia K5 GT line. First of all, I didn't reveived the ones I had ordered and second, THEY DID NOT FIT. So I calked to have them returned and it took them about a month to send me the informations. I did everything they said, paid for insurance, and then, received an email saying my request for refund was denied. They said they were scratched ( which is absolutely false), even send a bogus picture of them with scratches, ( which I suspect they scratched them themselves) They are thieves. DO NOT ORDER ANYTHING FROM THEM..

I'm writing before this transaction is complete so more bad stuff could happen I suppose.
I ordered on May 23, today is June 8.
During that time, I've had 3 conversations with customer service regarding shipment of this order. All three times they told me it was going out "tomorrow" but it didn't.
Today I got an email saying it would be sent out tomorrow. It's the first email they've sent.

My conclusion is that the company is untrustworthy and you can't believe what the reps tell you. I would avoid this company if you have any alternatives.

I ordered new headlights for my 2014 Ford focus. The parts arrived and I placed the box in my garage waiting for a time where I could install them. When I opened the box, I discovered the driver side front headlight magnifying lens was not in place was loose and broke the headlight that came with the kit. The material is all glued plastic, and it looks like the magnifying lens was never properly placed, and has been vibrating around, breaking the interior of the sealed lighting unit..