Overview
CARiD has a rating of 3.7 stars from 5,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Bad customer support, no offered return or exchange. I was left with non operative product! Pissed!
Brett was very knowledgeable and had some mad customer service skills!
Ann at Carid was very helpful, she answers questions fast and everything.
Great product and speedy delivery, I will most definitely be ordering something else really soon!
My only regret is that I didn't rush the delivery!
Dont buy anything from them unless you can wait 6 months to get worst company ever
Was one of my best experiences with customer service for any online site.
I have more items for my car on this website at better prices than anyone else.
Exemplary business. Very satisfied customer. Highly recommended.
Very good price and i had my order in 2 days, you can't beat that!
Federico was excellent helping me to find the eight part customer service, good pricing and parts
I think they try, but not quite up to participate on service. Keep trying!
Juan and the staff was very helpful in doing a good customers services.
They did a great job found my parts and it was not easy
Carid is fantastic, I recommend it to anyone and everyone
Don't waste your money!
The people that work here are Real stupid!,!
TWICE received wrong product,!
Dear Steve,
Please accept my apologies for the unsatisfactory assistance.
If you do not mind to share your order number with me at alison.rh@carid.com, I will be more than happy to get involved in the situation and rush the resolution.
Thank you in advance!
Sincerely,
Consumer Relations Team at CARID.com
Excellent service. I had to cancel an order and it was done so promptly.
I had a great experience shopping for my truck parts thank you!
They changed the shipping date twice! Hey maybe it will be three times. I'm stilling waiting.
Prompt shipping, Great products super communication Will buy from again they keep you updated on your order every step of the way. GOOD JOB CARiD
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Walter,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.