Overview
CARiD has a rating of 3.7 stars from 5,344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Prompt shipping, Great products super communication Will buy from again they keep you updated on your order every step of the way. GOOD JOB CARiD
The worst customer serv! Stay Away! Waited 9 days for a part to find out that it was never shipped.
Shipping time is horrible wont order again should not have to wait 7 days for parts!
Dear Eric,
Thank you letting us know about the issue. I am sure we can sort it out. I will be more than happy to look into this issue, if you could share your order number with me here.
Sincerely,
Consumer Relations Team at CARID.com
Purchased brake tools, received broken dirty/greasy item. Will not replace or return money. Run!
Dear Jeffrey,
We are extremely sorry for the damage that was done to your product during transit.
In case the product was delivered damaged, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here:
https://www.carid.com/terms-and-conditions.html
In order for us to start a damage claim with the shipping carrier and resolve your issue, we would kindly ask you to provide us with a few images showing the damaged product, shipping box and packaging materials.
Unfortunately, I was unable to locate your order in our system. Please, email me with your order details at mila.pa@carid.com, so I could look into the issue and provide you with updates. I would also like to offer you compensation for the inconvenience.
Looking forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.
I DO NOT RECOMMEND THIS COMPANY! IT'S SPAM! BAD CUSTOMER SERVICE, TOOK MORE THAN 1 MONTH TO GET MY MONEY BACK. VERY UNHAPPY WITH CARID.COM
Dear Irina,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
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Dear Norberto,
Thank you for your feedback! We're glad to hear you had a good experience with our service. We appreciate your 5-star rating and look forward to assisting you again!
Sincerely,
Consumer Relations
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Dear Daniel,
Thank you for the 5 stars! We're so glad to hear you had a great experience. If you ever need anything else, feel free to reach out!
Sincerely,
Consumer Relations
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Dear Richard,
Thank you for the 5 stars! We’re happy to hear you’re satisfied with the van parts.
Thank you,
Consumer Relations
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Dear Seth,
Thanks for the 5 stars, Seth! We appreciate the enthusiasm—glad we could make it a great experience.
Thank you,
Consumer Relations
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Dear Juan,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
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Dear Dan,
Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering the best possible service!
Sincerely,
Consumer Relations
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Dear Paul,
We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Exelente servicio y muy eficas, contestaron mis preguntas Los recomendare a mis amigos. Puedo encotrar casi todo lo q necesito para mis autos desde acesorios d todos tipos, luces, sensores, gracias por su ayuda.
Essa empresa é uma vergonha, picaretas, malandros, não comprem nada deles para não se arrependerem depois, eu comprei porque não procurei sabetrantes sobre eles se eu tivesse visto esses comentarios aqui no site jamais teria comprado com eles, agora estou sofrendo para ter meu dinheiro de novo. Picaretas, malandros, incompetentes, amadores...
! aaaaaaaaaaAaaaaaaaaaaaaAaaaaa! AaaaaaaaaAAAAAAAAAA
Dear Kendall,
We’re loving the energy! Thanks for the 5 stars and the enthusiasm!
Thank you,
Consumer Relations
This rewiew is for the Spanish speak people.
Este review es para la poblacion de habla castellano.
Esta compania tiene el peor servicio yo hice una orden en Octubre del 2020 me enviaron la mercancia equivocada y me comunicaron que tenia que enviar la mercancia equivocada de vuelta y volver hacer una orden nueva para poder recibir lo correcto.
Les contare que regrese la equivocada y nunca me dieron mi dinero para atras estamos hablando de mas de 600 dolares cada vez que llamaba la excusa era distinta y me seguian dando de largo con el proceso de devolucion y ya yo habia gastado mas de 600 dolares en la nueva la cual recibi finalmente pero con toda honestidad existen llamadas mas de 10 entre la compania y yo y siempre era un cuento nuevo ( en 5 dias te rembolsamos pasan los dias nada etc,) me volvieron a enviar atras lo que yo originalmente les habia enviado por ser la mercancia erronea desde un principio y hoy finalmente asi muy descaradamente me comunican que por que paso 30 dias no me pueden devolver mas de 600 dolares mio!
En breven me han robado 600 dolares y me enviaron una mercancia que ni la puedo usar ojala me hubiera tomado el tiempo para leer los review ya que veo que esto es muy popular con esta compania por eso hise my review en ingles y ahora en espanol para que no nos tomen por tontos
Esta compania te da vuelta con tu desembolso si es que necesitas devolver algo para que pasen 30 dias y ya no ouedes reclamar nada
Ya que el error fue de ellos desde la primera vez lo hacen a proposito
Dear Julio,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Muy buen servicio, encuentras todo para tu vehículo, difiero un poco con el costo del envío, es un poco costoso. A parte de eso creo que es un perfecto lugar para comprar piezas para tu auto.
Me gusto el servicio la persona que me ayudo muy amable y me explico lo que estaba comprando. Yo se los recomiendo. Thank you CARiD!
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Allen,
Thank you for your frankness and for bringing our attention to the issue you have faced with. Please allow me to assist you regarding this matter and try to rectify the situation. I kindly ask you to reply me back at alison.rh@carid.com with your order confirmation #. I will be more than happy to assist you.
Sincerely,
Consumer Relations Team at CARID.com