CARiD

## Please Reply ABOVE THIS LINE ##

Dear Michael,

I issued the full refund on my end,

It should hit your account within couple of business days,

One more time I apologize for this unfortunate experience.

Please let me know if you have any further questions.

Thank you.

Sincerely,

CARiD
Damon Larson
Customer Service
Customer Experience Center
Phone: *******274
Email: *******@carid.com
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Wats wats - *******@yahoo.com - Feb 10 2021, 06:10 PM
My refund should be:
Subtotal: $380.04
Coupon saving (1FR***): $38.00
Discounted Subtotal: $342.04
Shipping: $73.18
Tax: $21.38
Total: $436.60
Sent from Yahoo Mail on Android

On Wed, Feb 10,2021 at 4:59 PM, *******@carid.com
<*******@carid.com> wrote:

REFUND COMPLETE

Dear Michael,
Your refund for order #******* has been processed, and should appear on your statement within 3-5 business days.

Refund Amount: $172.26
Transaction ID: 5t0qjr07

Note: 506-1099 (shipping) / Refund for return, by Jiff Ch

Details: ACDelco® 506-1099 - GM Original Equipment? Front Passenger Side Non-Adjustable Strut (506-1099) /
ACDelco® 506-1099 - GM Original Equipment? Front Passenger Side Non-Adjustable Strut (506-1099) (shipping) / Refund for return

Customer Service
Customer Experience Center
Toll Free: *******274

Copyright © 2003-2021 CARiD?. Com. All rights reserved.

Yup so I ordered wheels and rims from them on the 28 of march and I'm waiting for them to be shipped by April 9 2019 the latest or at least get an email from them, but I didn't receive anything so I assumed they were on their way to my APO address but when they should have gotten their, they didn't so I waited a few more days to give them the benefit of the doubt, then i called CARID expecting them to tell me I'll receive them today or tomorrow. But they tell me no they couldn't ship them but never email or called me to inform of the issue. So they tell me and i ask them ok can i ship them to my polish address were i work for the US ARMY. So i paid carid 702USD to ship them internationally to my address here in Poland were I'm stationed. So i am waiting for my package here in Poland and UPS calls me asking about shipping stuff i tell them to call CARID because i'm just the customer. Well they call me again from UPS in Warsaw Poland which is a 3 hour drive from me, well because i want my package i took a day off from work( 1 day of work about $300usd) to go to the UPS/CUSTOMS in WARSAW POLAND filled up my gas tank 48 USD their and another 48USD back i left in the morning and didn't finish with UPS till 615pm/ 1815. Oh and i still have not received my wheels and rims yet still waiting and UPS emailed me again for more information. Today is 10 MAY 2019. Today i called CARID to get some type of compensation or reimbursement for all the money i have lost just trying to get my package. That's all I'm trying to do is get my package.

Months ago I Ordered Rear Shocks For My 2002 Cadillac Escalade, Of Course I Received The Wrong Shocks, Ok Maybe that was My Fault Because The Shocks I Needed was Electronic AND The Ones I Received was not, I Emailed them asking them to Send me Some Kind of Address And/or Return Label So I can send the Shocks Back for A Refund, THEY then Emailed me Back Asking For The VIN Number, Which as of Today I Still Can't Understand WHY do you need My VIN Number. Ok I Emailed them Back NO RESPONSE, I Have Tried Calling Them Several times but just to be Put on Hold for Almost an Hour, I Emailed them Back again and Demanded a Full Refund Because I Went on and Bought The Shocks From Another Place. NO RESPONSE. Days, Weeks and A Month Pass No Response to My Emails and Phone Calls So Just 4 Days ago I Tried again AND I Received an Email Back Stating That THEY Can No Longer Give me My Money Back Because its Been Over 30 Days, WELL YEAH I Guess So Because I Have Been Trying to get Intouch With you People for almost 3 Months to give me My Money Back and I Was Ignored, I Feel THEY did that On Purpose Just NOT To Give My Money Back NOW I'am Stuck With a Set of Shocks that I Don't Need and I Have No Idea on What to do With THEM, As God as My Witness I Will Never, Ever in My Life Order Nothing From These Peoples, I Wish i can Upload the Pictures of The Shocks but Them Pictures are on My Phone and I'am Currently on a Desk Top Computer, PLEASE EVERYBODY Don't do Any Kind of Business With THESE PEOPLE, I'm Trying to Report Them to THE BBB But Their Name isnt Coming up..

Took the money immediately and then received numerous delay notices over several months with a final e-mail informing the cost had gone up over 65% which would need to be paid before the item could be shipped.

Customer support was friendly but entirely ineffective.

Additional Correspondence:

From: mservice
Date: Wed, Jun 6,2018 at 10:43 AM
Subject: Re: CARiD Order # ******* {*******}
To: CARiD <*******@carid.com>
Cc:
Alison thanks for your reply.

Its unfortunate that your organization feels there is no fault and no opportunity for improvement.

During this process there were 2 times where notices of delay that came after the date we were notified it would arrive at our location. This could easily be managed with your supplier and be communicated to the customer that the intended ship date will not be met and an alternate date provided (a date that should be met).

In regards to the shipping costs there is clearly an error somewhere in the system where costs for shipping can increase 300%-500% making the overall cost of the item increase over 65%.

In a properly functioning organization these items should be managed properly to give the customer the ability to make the appropriate decision on sourcing their parts from a timing and cost perspective.

A copy of this email will be posted on the review website in order to inform others so they make an informed decision.
Mike

On Jun 6,2018, at 8:54 AM, - CARiD <*******@carid.com>
Wrote:

Dear Mike,
Thank you for your reply!
I am sorry about the situation occurred with your Replace® VW*******R - Front Bumper Cover. It appeared that the part was sold out after the order was already placed. Once it was back to stock, the shipping cost was recalculated by the shipping company. Unfortunately, we can not influence this cost. It is calculated and charged by UPS Freight. We only notify you on the fact that it has changed. I do hope for your understanding. There is no our fault here.
The refund will be issued to your account within next 21 business hours. Please let me know if any issues appear with the refund, so I could follow up on this matter.
If you have any questions, please feel free to contact CARiD.com!
Thank you and have a great day!
Sincerely,

Customer Service
Customer Experience Center
Email: *******@carid.com

Mservice -Jun 5 2018, 09:19 PM
Alison,

Attached is the cancellation of the order as we had no choice due to continual delays and the sudden 65% cost increase.

Had purchased Power Stop rotors and pads from Advanced auto before realizing I needed calipers. Found non powder coated Power Stop calipers L4694, L4695, L4712, and L4713 to be reasonably priced. Tried placing the order but the L4695 was out of stock. Spent two days on the phone trying to get a restocking date but all they wanted to do was upgrade my purchase to Powder coated Power Stop Calipers S4712 and S4694. The price difference was about $120 after core refund. Needing calipers, I placed the order for the higher priced calipers. The next day, I got an email saying the out of stock part was in but they had received only one. I immediately called asking to have the parts I originally wanted shipped instead of the higher priced items and this is were the run around began. I was told it takes several days to do a credit and by then the parts I want, might not be available. I was promised a call back with a resolution but never heard from them that day. Went online to chat with a Customer support person and was notified my order had been cancelled. Called the next day asking what had happened and told the order was not cancelled. Feed up, I told them the only difference between the calipers I had originally wanted and the ones they encouraged me to purchase was a pretty paint job and that wasn't worth $120 so I made sure they cancelled the order and requested my funds be returned. Two hours later, I receive and email stating that my order had been shipped. Yes, the same order I was told the day before was cancelled and the same order I had cancelled two hours earlier had been shipped! I called Carid.com and they supposedly issued a return to sender order to UPS when I called but come to find out it was three days before they confirmed to return to sender with UPS. Now my credit is waiting for the parts to be returned for over a week when this could have been taken care of if only they did what they say they will. I feel violated and wish I had never called these yoyo's! Buyers beware!

I ordered a windshield mounting bracket for my LED lightbar from this site. The one I ordered was NOT the one delivered & I did not notice this until after installation. So I removed the bracket AFTER taking pictures of the incorrect product. I then emailed CARiD to let them know on 8/15 (the day after I received the incorrect item). I spoke with someone on the chat & they told me it would be 2-3 DAYS before I would get an email about this issue. On 8/17 I received an email asking for the part number that I received & pictures. So I sent them pictures & I didn't have a part number because it didn't come with a packing slip. After this I got another response saying it would be ANOTHER 24-48 business hours before I hear anything. I hadn't heard anything so on 8/23 I emailed them asking for an update. They emailed back asking for me to measure the length of the mounting kit, so I did, then replied right back. I then sent an email telling them how unacceptable their customer service has been & that any other company would have gotten the issue resolved in a matter of minutes, not DAYS/WEEKS! They responded saying they would email me right away after hearing from the manufacturer. Then today, 8/28, THIRTEEN days after initially reaching out to them telling them I received the wrong item, they responded saying that I received the correct item & that the manufacturer would NOT be accepting my return.

Absolutely RIDICULOUS & HORRIBLE customer service! Will NEVER be buying anything from this place again & will not recommend it to anybody. I would give them 0 stars but that isn't allowed.

If you look at my pictures below, what I purchased vs what I received are 2 COMPLETELY different things.

I've ordered from them a few times never had any problem. Mind u it was small items. I ordered a pair of side steps for my f150, got so excited paid 80$ for them to be installed until one of the guys from truck toys pointed out not just scratches but what appears to be hammer dents in my side steps. So they took them off so I could return them.
I called that day to exchange them. Antonio told me I should keep my original side steps until he knew what the manufacturer wanted to do with them. So I said okay when will I get my other side steps. He told me by Wednesday (we talked on Friday)
Tuesday comes around and ups shows up at my door I get all excited because I have another apt to put the side steps back on for another 80$. When I went to greet my usual ups man he tells me he is picking up a package. Me being confused called car I'd to find out that I was suppose to have my side steps ready and that they would ship me my new ones when they received my damaged ones. After arguing with Clint a "manager " aka just another useless employee, I made him listen to me and Antonios conversation. He then calls me back to let me know that Antonio never said when I would get them but did not advice me to do anything with the side steps. So he is going to send me my new ones immediately. Why because Antonio said they would be here! They fing lied to my face saying I never asked when they would be here. This morning I get an email saying my side steps won't even ship till July 6th it's may 25th! I just graduated college and I'm going to law school I won't be here in July so I had to call again idk this being atleast the third fing time. After talking to Another man they decided to switch out my part for another similar brand. So I assumed everything was taken care of until I got another email saying my order has yet to be placed. So I call again for the 4th fing time to find out it was just an automatic email. COOL GLAD I HAD TO WAIT 20 MIN FOR U TO TELL ME THAT.

Worst service ever!

I ordered rims with a guaranteed fit as stated on THEIR web site, they arrived took to mechanic to have mounted after he ordered tires. We dry fit and didn't fit as guaranteed on THEIR site. Leave the shop come home to call and start return I'm told must have photographic evidence they don't fit as told by the operator his computer says they will. I explain I can not put them on and take pics as it will damage the rim and you won't refund me as stated in your policy for wheels, I'm told basically too bad no refund without photographic evidence they don't fit as my computer says they will. Ask for a supervisor and told their is no supovisor available for this issue as basically it doesn't fit the requirements to get a supervisor as it's simple mount the rim take pics and prove they don't fit as my computer says they will. So back to mechanics, mount, scrap paint off inside of rim and take photos. Back home to try this return policy designed to rip you off, meantime I'm emailed forms explaining how to pack and a disclaimer on damage to rims Durning shipping will result in no refund or only a partial refund all designed to rip you off as you know your rims will be surprisingly damaged upon return ( my opinion) The reason this whole thing pi#*"s me off is I would have NEVER purchased these rims if their web site had not claimed GUARANTEED FITMENT, GUARANTEED FITMENT, GUARANTEED complete lie and a return policy designed to STEAL your money once you order rims. Keep in mind I have ordered from CarID several times and always satisfied but NEVER, NEVER, NEVER order rims from CarID as GUARANTEED FITMENT does not mean to them what it means to you so I say again NEVER! Order rims from CarID

I have purchased 2 sets of wheels, one set is mags and tires for an Audi RS3 2019 for about 3000$CND and i received a call from them stating that the wheels wont fit on the car, they will cancel the order and refund me. They never cancel the order, i received a call from custom to ask me to pay the duty, i told them I wasn't accepting this order. I called Car ID to advised the and see why I wasn't refunded yet, they told me that they needed to wait until they received the order back. Its been over 3 weeks and i called 5 times, each time i am told that i would be refunded by the end of the week. Everyone on the phone is nice but no one is able to do anything other than being nice, they will not be able to help you.

My second order was for wheels on my Ferrari, another 2000$ CND, i received them on time but when my garage opened the boxes, they called me to come and see the wheels, the mags were scratch in the whole where you insert the nuts, they were already pré installed on another car and probably returned. They also noticed that the mags couldn't be balanced since they had dents in them that didn't make them round. I called CARID and i need to send them a report of the problem and they will see what they can do? It took 4 weeks to receive the wheels and ill probably end up having to wait for the return and then re ship other wheels, so maybe 8 weeks, then the summer will be over.
The only thing that CARID are good at, is being pleasant over the phone since they know that even if you call back, its someone else who will answer and you will go round and round.
I can be contacted at *******@formationcc.com or contacted at *******888 if you need more details on the full story.
Someone should start legal action against this company to render them more responsible

STAY AWAY FORM THIS COMPANY. I AM NOT ON MY SECOND SET OF NERF BARS ON THE 1ST ORDER WHICH I REVIEWED. THIS COMPANY NEEDS TO GO OUT OF BUSINESS...